Sprint Revising 'Premier' Upgrade Program April 1
Article Comments 35
Jan 21, 2011, 1:19 PM by Eric M. Zeman
Sprint has confirmed that it is making some adjustments to the handset upgrade policies it has in place for its Premier customers. Starting April 1, Premier customers will be broken into two tiers: Gold and Silver. Those who spend more than $89.99 for an individual line or more than $169.99 for a family line will qualify as Gold Premier customers. Customers who've been with Sprint for 10 years are automatically Gold Premier members. The chief benefit of being in the Gold Premier group will come in the form of device upgrades. They will be able to upgrade their device at the subsidized price after 12 months of service. Gold Premier customers will also receive other perks, such as discounts on accessories. Sprint will lump most other customers into the Silver Premier level. This group will not be able to upgrade handsets at 12 months (they'll have to wait 22 months to get discounted pricing), but will have the same perks. These changes do not impact Sprint's "New For You" $75 discount program. Sprint Roni Singleton said to Fierce Wireless, "Because it's common for rewards programs to have levels of benefits that provide more to customers who spend more or have more tenure, Sprint decided to update the program for 2011. Premier has grown significantly in the two years since we launched it. It's now large enough that having two levels of benefits makes sense. Our Premier customers have told us that it's only fair that we recognize those Premier customers who spend more or have shown us their loyalty by being with us longer."
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Sprint makes a similar move, but just removes the annual upgrades for lower tiered plans, and it is seen as "another reason why Sprint customer service sucks" and it is "a sinking ship"
So, Sprint's upgrade program is better than Verizon's (as far as benefit to the customer), but because of the past, they will never be able to make a move thats seen as positive unless it is something that gives away the farm. Heck, even when they came out with anymobile, anytime, it wasnt treated as "Hey! That's great that Sprint offers that!" It was...
Sprint changes their plans and an overwhelming majority of people commenting on it are defending the change.
I'm not really getting wher...
Here's a thought too. You are ALWAYS able to buy a new phone. You can buy a new one every month if you wanted to, you just don't get the discounted price. So what, buy the phone full price and at the same time saving yourself from having to extend your contract another 2 years and having to "wait" to get a new phone. I don't care if anyone's response is "but ____ is too much to pay for...
Very Disappointing (bait and switch) but the "spin" is even more insulting
I think that I can say without any reservations that any Premier customers who told them to have better perks for those who spend more and have been loyal longer, didn't request that the recognition be accomplished by screwing existing Premier members out of benefits that they were told they were going to get when they renewed their contracts last time. I'll bet 2x my ETF that the intent was to create a new tier with extra benefits, not remove existing ones from others. "Hey I would feel more spe...
Not good things from them again lately!!
It says flat out in the contract you sign that the policies can change without any warning or notice. I've my copy when I first signed up with them, should I dig further, Verizon's says the same thing/is paraphrased as well.
it was probably going to happen but...
"Our Premier customers have told us that it's only fair that we recognize those Premier customers who spend more or have shown us their loyalty by being with us longer."
No Worries Here
there should be more like you..not cheap
When is this going to happen? I just don't see it. I used to be the biggest supporter of them and was a customer for over 10 years and ...
3 Months and Done
And hopefully my internet does not work so I can call and compalin and get a 20 dollar credit,lol
nice ...i like it =))))