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Cingular Recovers from Massive Outage

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Sep 29, 2003, 1:25 PM   by (staff)

Cingular experienced major outages throughout its GSM network for much of the weekend, leaving about 900,000 customers without service. The outage stretched from Friday afternoon until Sunday morning. While Cingular could not comment on possible causes for the blackout, the company is investigating the failure of an HLR (Home Location Register) in Atlanta. Cingular encourages customers who were affected to contact customer support or visit a company store to find out more about having their account credited. The company is also looking into whether blanket credits should be assigned to customers in affected areas.

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