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Woman Sues Over False Positives in iPhone Moisture Sensor

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Apr 19, 2010, 7:38 PM   by Philip Berne

A San Francisco woman is suing Apple over what she claims are dishonest practices revolving around the use of liquid contact indicators (LCI). The small tabs, which are supposed to change color in the presence of liquid beyond the manufacturer's specifications for normal moisture and humidity, have been common in Apple devices since 2007. The woman, San Francisco resident Charlene Gallion, claims that she was denied service due to a false positive by her iPhone's LCI, even though she claims it had not been exposed to water. Because she was unable to verify Apple's claim about a positive LCI, she claims in her suit that Apple's warranty is "rendered illusory."

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Apr 28, 2010, 6:36 PM

what did the sue end up to?

did this women became a multimillionaire? 😛

Apr 20, 2010, 6:36 PM

why are americans so stupid?

i think all Americans are stupid :p and they prove it, like for example with this sue!! viva Mexico cabrones!!
gringo.mexican112 said:
i think all Americans are stupid :p and they prove it, like for example with this sue!! viva Mexico cabrones!!

LOL... how can you be a Mexican but a Gringo?

I'm in Costa Rica & a Tico wo...
*Checked literacy rates lately? How about telling us what a false positive is with out looking it up? Try being less cynical and keep the humor pointed at the dumb lady trying to sue apple.

ps Be happy people didn't point out all of your horrible ...

Apr 21, 2010, 9:29 AM

she has no case

the indicators are chemically sensitive-you don't get a false indicator-ANY LIQUID can set them off...People come into my store all the time and when you show them it is Liquid damage they swear on their mothers life they didn't get it wet-sometimes as the water drips out of it...a phone doesn't have to get submerged-more common liquid damage 1.steam from a shower 2 face sweat 3 put it in a gym bag with sweaty clothes and it 4 put it in your cup holder in the car-you can have condensation from hours before(hot or cold drinks) 5 steam from a kitchen 6 spilled perfume in a pocketbook 7 sweat from being in a pocket 8 kids seem to like to drop them in toilets and then take them out...
I work in the industry as well....

I get them all day long.

I dont think they are THAT sensitive.

I have used my phone in the Tub and in the room with a shower...Hell in the swiming pool.

Over the last 10 years i have never had a tab turn ...

Apr 20, 2010, 7:34 AM

Not just water...

I specifically remember when I worked for VZW getting a notice that all Moto Razr's had to be warrantied out regardless of what the LDI color was (even if it was bright red) because there was an issue where it would turn red naturally from normal phone usage!

It is possible for false positives...
i know. =)

customers have a hard time dealing w/the fact that it's not just water that affects the ldi. could be moisture & a bunch of other things.

funny thing though my battery's ldi is solid red while on my phone it's white. & it's always be...
mycool said:

It is possible for false positives...

That's why most phones have multiple LDIs. Some that are customer-facing and some that are buried inside the phone. There's no way to get the interior ones wet ...

Apr 20, 2010, 5:25 PM

Unable to verify??

Couldn't a tech just show her the LCI tabs on her phone so she could "verify" they've changed color? What does she want- hidden video showing her exposing the phone to moisture??
waldorfsalad said:
Couldn't a tech just show her the LCI tabs on her phone so she could "verify" they've changed color? What does she want- hidden video showing her exposing the phone to moisture??

I bet the reaso...

Apr 20, 2010, 5:16 PM

Well this will probably evolve into a hate crime

What an angry **** that can't own up to her own screw ups. What a loser..

Apr 20, 2010, 12:32 PM

Her word VS proof....

Yeah, something tells me that the proof is going to win.

You can say all day long you never got it wet, or it never encountered enough moisture to damage the phone, but if the strips are red, they are red.

I wonder how many hospitals and restaurants this very same woman has sued?

I would HATE to date (or even have a casual conversation) with a woman like that!!!!
is the operative word her "casual"? Beacause i would love to talk to this woman. lol
Seems like you are all ready pre judging she is wrong... what if it is defective... I guess we will never know.

Apr 20, 2010, 12:52 AM

Solution to the problem:

Develop dissoluble silicon for circuitry. Electronics get wet, circuit board dissolves, phone is ruined, warranty is void.

Who cares about liquid indicators when your phone could melt away after five minutes of water exposure? I'm sure people would take care of them at that point.

Epik, that was EPIC, everyone on the salesfloor enjoying the possibilities and problems this would avoid, your the man

Apr 20, 2010, 10:01 AM


People from California don't have to abide by contracts because they are from California. People from California get in high speed chases with cops, just so they can see their stupid @$$es on tv. People from California tend to have that "Nobody talks me that way" attitude because they are so special. People from California expect a whole month of service credited to the entire account because one phone dropped one call. California is the America's bung hole.
San Francisco is California concentrate.
Obviously you have never been to California. And definitely not to Orange County. Not the OC but Orange County. Totally two different places. your just jealous. But I can't tell you your wrong about San Francisco...and Los Angeles. I hate that tho...

Apr 19, 2010, 8:18 PM


Good! Bring it! Sue those arrogant ****s!
@evrodude - I'm still trying to figure out how a company with a Liquid Damage Indicator on their phones can be classified as arragant.

The LDI doesn't just turn red when you drop it in water. It can be due to moisture as well so if you have your ph...
If you drop phones in water, find and remove the moisture sensors before you claim it "just stopped working" and send it back in. Easily done on Blackberries at least. The stickers are half off in the battery compartments sometimes when you get the ph...
You resemble that remark. You know this woman dropped the phone in something.

Apr 19, 2010, 9:31 PM

Good luck b****

I can't wait to watch the video where she is on the stand or in front of the judge and says "I have never, ever, used the iPhone while it was raining, drizzling or foggy in San Francisco during the winter months. I have never taken the iPhone with me to the beach where it could have gotten splashed by a wet dog. And I have especially never silenced a call after washing my hands or during a shower."

Apple has 3 moisture tags in the 3g and 3gs models, one just inside the aim card slot, one right under the screen when you take the screws out and a third near the important parts IN the device. Go to ifixit dawt com to see screen shots of them.

She probably weighs to much to blame it on perspiration while working out (you can physically ...
1. It's SIM card slot, not aim card slot.

2. It's dot, not dawt

3. Damn, that's some poor ass build quality Apple exhibits in it's iPhones if the moisture tags under the screen changed color.

Apr 20, 2010, 10:07 AM

My new favorite phrase!

"rendered illusory" it just rolls of the tongue
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