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T-Mobile USA Experiencing Network Problems

Nov 3, 2009, 8:58 PM by Eric M. Zeman
updated Nov 3, 2009, 9:14 PM

T-Mobile USA has confirmed that its cellular network is experiencing both voice and data outages. In a statement earlier tonight, the company said, "T-Mobile customers may be experiencing service disruptions impacting voice and data. Our rapid response teams have been mobilized to restore service as quickly as possible." T-Mobile would not confirm how widespread the outages are. T-Mobile recently had a serious service interruption for its Sidekick line of devices. At 9:10 pm Eastern time, T-Mobile issued a new statement, saying, "We're making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 pm Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers."

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Comments

This forum is closed.

This forum is closed.

Ptp713

Nov 4, 2009, 9:28 AM

Hey Hey Hey GoodbYE

So I left behind a great company and came to Tmobile I have two lines on Tmobile 1 a sidekick and the other a bb so after dealing with the sk crash and now what happen last night. I'm gone i'm still within my period to end service so I'm gone..I was just about to go buy the cliq last night to...Sad Sad

wirez

This phone is already obsolete. Android 1.5 and the 528 MHz processor=FAIL.

asLeepLessman

I just wanna say, that was a great timing on the title. I had a few laughs just off that alone throughout the day with my Co-Workers.

Na Na Na Naaaaa

PDXMatt

Nov 4, 2009, 7:09 AM

It's over. Move on.

"T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers."

Ptp713

It's Over? Move On? How and why would you say that to any person who pay's your company for a service?

People were having serious issues

...

WiWavelength

Nov 4, 2009, 4:11 PM

In market roaming fears...

The strategy behind in market roaming is more or less the opposite of what you might expect.

A carrier that has an always reliable native network w/ few, if any, coverage holes has nothing to fear from including in market roaming.

So, conversely, if a carrier does not permit in market roaming (e.g. VZW, AT&T, T-Mobile), then just what is it afraid of?

AJ

Mark_S

Nov 4, 2009, 7:32 AM

T-Mobile USA Experiencing Problems.......period!

With its horrible coverage they try to sugar-coat it with so many excuses. "Oh it's not in our budget", "our engineers determined already sufficient coverage in that area"
Go away from an urban populated area, no coverage. Might as well get MetroPCS.

shellis129

Personally, I think T's coverage is just fine. Why would I need coverage in -INSERT RURAL AREA HERE- if I don't go there? If I start going to -INSERT RURAL AREA HERE-, then maybe it's time to start looking for a company who provides service in that ar...
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evrodude

I totally agree with you. Except with MetroPCS, once you leave the downtown of the urban populated area, no or ****ty coverage.

...

evrodude

Nov 3, 2009, 9:26 PM

Well

it's T-Mobile.... I mean service outage can happen at any time but seems like T-Mobile is having a lot of problems lately. First server crash/data loss. Now this.

Jayshmay

I just checked BGR's website and over 365 people have checked in on this headline!!!
Some places have already come back online.

...

muchdrama

evrodude said:
it's T-Mobile.... I mean service outage can happen at any time but seems like T-Mobile is having a lot of problems lately. First server crash/data loss. Now this.

Any carrier, anywhere can have a disr...
(continues)

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jonwold

Nov 4, 2009, 7:59 AM

on the funny side though

It was T-mobile "dark"..arrggh arrrgh...

JeffdaBeat

Nov 4, 2009, 12:46 AM

I love T-Mobile...

I have AT&T...but damn it, I love T-Mobile. What other network is actually this honest with their customers? They don't pawn it off on bad SIM cards or wait until people start complaining, they make a statement and work to fix it...but that's just me.

Jonathanlc2005

Nov 3, 2009, 11:15 PM

typical

not like anything is new here...

muchdrama

Jonathanlc2005 said:
not like anything is new here...

Don't you just get tired of making tedious remarks completely devoid of fact?

PDXMatt

No, it's not typical Sprint boy.

beeferjay

Nov 3, 2009, 10:00 PM

total mayhem

even the people in the stores dont know what to do

boomer916

Not much they can do really...

island-guy

Nov 3, 2009, 9:21 PM

Last straw

T-mobile has been so poor with their service in Honolulu that this last episode will be the last that I have with them. Thankfully I'm personally on Sprint and didn't notice until I couldn't get in touch with my wife and workers.

I wonder how T-mobile got in touch with their own rapid response team.

muchdrama

island-guy said:
T-mobile has been so poor with their service in Honolulu that this last episode will be the last that I have with them. Thankfully I'm personally on Sprint and didn't notice until I couldn't get in touch with my wi

...
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