Home  ›  News  ›

Suicide Lifeline Calls Getting Geo-routing, Like 911

Article Comments  

Sep 25, 2024, 9:49 AM   by Rich Brome   @richbrome
updated Sep 25, 2024, 1:50 PM

The FCC today announced that wireless calls to 988 will be routed to nearby suicide & crisis centers based on the caller's actual location, instead of the previous area-code-based routing. This will make the 988 Suicide & Crisis Lifeline work more like 911, where the cell phone's GPS and nearest-tower information is automatically used to route the call to the most appropriate call center. Two of US's largest wireless carriers — T-Mobile and one other — have already implemented this new "georouting" as of last week. The FCC will soon vote on a new rule requiring all carriers to implement this technology. FCC Chairwoman Rosenworcel says of the new rule: "Georouting means those responding to 988 calls have a lot more knowledge of local resources at their fingertips and are better equipped to get the caller the help they need, where they need it."

Related

Comments

You must log in to post.

No messages yet

 
 
Page  1  of 1

Subscribe to news & reviews with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.