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Hyatt Launches Apple Wallet Room Keys

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Dec 10, 2021, 1:51 PM   by Rich Brome

Hyatt has launched phone-based digital room keys at its first six hotel properties. iPhone and Apple Watch users can now choose to add their hotel room key to Apple Wallet and forego any physical room key. Customers can add the key to Wallet from the World of Hyatt app. Check-in is still required, but once checked in, the key is automatically activated and displays the room number. The feature takes advantage of Wallet's Express Mode, so it can work without unlocking the device, and Power Reserve, so it can continue working for up to five hours after the phone shuts off due to low battery. The key can be updated remotely if the guest needs to change rooms, extend a stay, or access late checkout. On check-out, the key is automatically deactivated and archived. This technology is now available at Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort & Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley, and Hyatt Regency Long Beach. "Looking ahead, this technology is expected to be rolled out across Hyatt's global portfolio."


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Dec 30, 2021, 10:23 PM


Hilton has the better implementation. Works with iOS and Android, and no front desk check-in required. I can pick my room, check in, leave, come back, and check out all without a key or having to talk to a human. Swing and a miss by Hyatt.
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