T-Mobile Activates 988, the new Mental Health Crisis Lifeline
T-Mobile today became the first major wireless provider to launch 988, the new three-digit emergency number for those in need of free mental health support. Dialing the number connects you directly to the National Suicide Prevention Lifeline, a network of approximately 180 crisis centers staffed by professionally trained counselors. The FCC formally established 988 in July of this year and will require all telecommunications carriers to support it by July 2022.
Jun 18, 2018
Apple today said iPhones will soon provide 911 emergency services with more exact locations of callers. Since 2015, Apple has relied on HELO (Hybridized Emergency Location), which uses cellular, GPS, and wifi access points to estimate 911 callers' locations.
Feb 15, 2018
Facebook wants to make it easier for people to find and receive help during crisis and other events. The social network today said it will allow organizations and businesses post in the Community Help section so they may offer information and/or assistance to those impacted by adverse events.
Sep 19, 2018
Google and T-Mobile are working together to ensure that T-Mobile customers' location is more accurately pinpointed when calling 911 emergency services. About 80% of the annual 240 million 911 calls in the U.S.
Oct 23, 2018
The FCC today proposed a fine of more than $63 million against American Broadband and Telecommunications Company for violating rules regarding the Lifeline program. The company, a wireless reseller based in Ohio, "improperly sought and received Lifeline funding by creating numerous ineligible Lifeline subscriber accounts."
Nov 4, 2020
T-Mobile and the FCC have agreed to settle an FCC investigation started in September 2019 alleging that Sprint defrauded the US government by collecting approximately $8 million per month in Lifeline subsidies for 885,000 ineligible accounts. Lifeline helps low-income consumers afford basic phone and internet service.