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Google Maps Makes It Simple to Message Businesses

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Nov 15, 2018, 8:09 AM   by Eric M. Zeman   @zeman_e

Google has made it easier for people to connect with businesses through Google Maps. Google has allowed Maps users in select countries to message businesses through the Google Maps app itself. This is intended to help when it might be inconvenient to call the business directly. Google is expanding the availability of this feature to more countries. Further, Google is now saving those conversations in Google Maps so they can be revisited if users need to re-start the thread. At the same time, Google released a new app for businesses, called Google My Business, which lets businesses easily set up and manage the ability to message customers. Google didn't say to which countries Map messaging is being extended.

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