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AT&T To Refund Customers $18.5 Million For ETFs

Mar 16, 2007, 2:10 PM by (staff)

AT&T has agreed to settle a suit with the California Public Utilities Commission (CPUC) over early termination charges from 2000-2002. At the time Cingular began aggressively advertising in California and added more subscribers than the network could handle. Many new and existing subscribers, who could not make calls or dropped them due to network congestion, left and were still charged early termination fees (ETFs) despite Cingular's network difficulties. AT&T (Cingular) must now refund those fees, as well as pay $12.14 million in fines to the CPUC.

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