AT&T to Pay the FCC $5.25M Fine Over 911 Outages
AT&T has agreed to pay a fine of $5.25 million to the FCC for its failure to connect 911 calls during two short periods last year. The FCC called the 5-hour outage in March 2017 and 47-minute outage in May 2017, during which some 12,600 and 2,600 911 emergency calls failed, respectively, unacceptable. “The FCC’s investigation found that, during the March outage, the company failed to quickly, clearly, and fully notify all affected 911 call centers,” said the FCC. “Such preventable outages are unacceptable. Robust and reliable 911 service is a national priority, as repeatedly expressed by both Congress and the Commission. Carriers have a responsibility to both prevent outages and, if they do take place, quickly inform the Commission and affected 911 call centers.” In addition to the fine, AT&T will implement new measures to ensure it makes the proper notifications should future outages occur.
Jun 18, 2018
Apple today said iPhones will soon provide 911 emergency services with more exact locations of callers. Since 2015, Apple has relied on HELO (Hybridized Emergency Location), which uses cellular, GPS, and wifi access points to estimate 911 callers' locations.
Aug 2, 2019
Google is adding a new feature to some Android phones that can speak to an emergency operator on your behalf when you call 911. During an emergency call, three new buttons — "Medical", "Fire", and "Police" — will be available in case you're unable to speak.
Sep 19, 2018
Google and T-Mobile are working together to ensure that T-Mobile customers' location is more accurately pinpointed when calling 911 emergency services. About 80% of the annual 240 million 911 calls in the U.S.
Mar 16, 2017
Hundreds of hang-up calls hitting Dallas' 911 center are causing backlogs, reports the Wall Street Journal, and T-Mobile handsets are to blame. The issue began last fall and occurs when a T-Mobile customer places a legitimate call to 911.