T-Mobile Using Apple Business Chat to Bring Customer Service to iMessage
T-Mobile today said its iPhone customers can use the new Apple Business Chat feature to converse directly with T-Mobile customer service representatives. Apple Business Chat is a tool added via iOS 11.3, which Apple distributed to iOS devices last month. Moving forward, T-Mobile customers can message live T-Mobile customer service personnel from iMessage on their iPhone. T-Mobile says subscribers will be able to change their rate plan, change their address, buy a new phone, ask questions, make payments, check their balance, and more — all via chat. The service supports sending screenshots to customer service reps for troubleshooting purposes. Because iMessage is available on iPhones, iPads, Macs, and Apple Watches, customers can reach out to T-Mobile from whichever device they have on hand. iMessage is the native messaging application on iOS devices. Customers don't need to perform any updates to take advantage of Apple Business Chat. T-Mobile says more features like this are in the works.
Review: Lifeproof Slam Case for iPhone X
Lifeproof's Slam case for the iPhone X is a two-piece model that provides drop protection from as high as two meters. It adds a splash of color to your phone in addition to peace of mind.
Review: Apple iPhone X
Apple's iPhone X represents the company's vision of the future. If we follow Apple's gaze, we see an all-screen handset with advanced facial recognition and powerful imaging features.
Review: Catalyst Waterproof Case for iPhone X
If you're seeking extra protection against water, snow, sand, and drops, the Catalyst waterproof case for the iPhone X has your phone covered and then some.
Review: Speck Presidio Ultra Case for iPhone X
Speck's newest case for the Apple iPhone X, the Presidio Ultra, is a three-piece kit that includes a base case, an extra bumper, and a rugged holster. If you need hardcore protection with a little bit of flexibility throughout the day, the Presidio Ultra is an interesting entry.
Review: IK Multimedia iRig Pro I/O for iPhone
The iRig Pro I/O is a compact audio interface that lets musicians, singers, and podcasters connect their instruments or microphones to Apple iPhones, iPads, and Macs. It takes all the best features of the larger iRig Pro Duo and boils them down to the most essential tools in a highly portable package.
No messages yet