T-Mobile Using Apple Business Chat to Bring Customer Service to iMessage
T-Mobile today said its iPhone customers can use the new Apple Business Chat feature to converse directly with T-Mobile customer service representatives. Apple Business Chat is a tool added via iOS 11.3, which Apple distributed to iOS devices last month. Moving forward, T-Mobile customers can message live T-Mobile customer service personnel from iMessage on their iPhone. T-Mobile says subscribers will be able to change their rate plan, change their address, buy a new phone, ask questions, make payments, check their balance, and more — all via chat. The service supports sending screenshots to customer service reps for troubleshooting purposes. Because iMessage is available on iPhones, iPads, Macs, and Apple Watches, customers can reach out to T-Mobile from whichever device they have on hand. iMessage is the native messaging application on iOS devices. Customers don't need to perform any updates to take advantage of Apple Business Chat. T-Mobile says more features like this are in the works.
Review: Catalyst Waterproof Case for iPhone X
If you're seeking extra protection against water, snow, sand, and drops, the Catalyst waterproof case for the iPhone X has your phone covered and then some.
Review: IK Multimedia iRig Pro I/O for iPhone
The iRig Pro I/O is a compact audio interface that lets musicians, singers, and podcasters connect their instruments or microphones to Apple iPhones, iPads, and Macs. It takes all the best features of the larger iRig Pro Duo and boils them down to the most essential tools in a highly portable package.
Top Five Flagship Handsets of 2017
The last twelve months have given us some of the most compelling smartphones ever made. New screen shapes, advanced cameras, and waterproof bodies have improved the everyday experience of those willing to fork over lots of cash for high-end handsets.
Review: Lifeproof Slam Case for iPhone X
Lifeproof's Slam case for the iPhone X is a two-piece model that provides drop protection from as high as two meters. It adds a splash of color to your phone in addition to peace of mind.
Review: Mikme Mobile Microphone
Smartphones are better than ever at capturing high-quality audio, but nothing beats a dedicated microphone. The Mikme microphone should appeal to videographers, vloggers, musicians, podcasters, and others who want to record the best-possible audio on their iPhone.