Facebook Updates Messenger Platform to Improve Bots
Facebook hopes new features added to its Messenger Platform will help improve how bots perform within Facebook Messenger. For example, people can now rate bots so developers have more direct feedback on what works and what doesn't. Bots will be able to offer quick reply selections to help users know what to type/request within the context of a conversation. A persistent menu should help end users get used to chatting with bots, no matter what developer designs the bot. Bot conversations also gain access to more content types, such as photos, videos, GIFs, and audio files. Last, end users will be given more control over bot conversations, such as the ability to mute conversations when its inconvenient to receive messages. Facebook says its developer partners have created more than 11,000 bots for Messenger already, and more than 23,000 developers are working on bots. Facebook first introduced bots several months ago. It believes brands will use them to facilitate interactions with customers, fans, and others.
Facebook Seeks to Improve Bots for People, Brands, and Developers
Apr 18, 2017
Facebook today announced major changes to its Messenger platform that should make bots easier to find and use. To start, Messenger now includes a Discover tab where people can recall recently used bots, as well as use a free-form search field to seek out new bots.
Skype Gains More Bots to Help with Travel and Purchases
Aug 4, 2016
Microsoft has updated Skype for Android, iOS, Mac, the web, and Windows devices and given the communications tool access to more chat bots. Microsoft says it worked with select partners this time around to bring dedicated services to Skype.
Facebook Brings GIFs to Comments
Jun 15, 2017
Facebook today made it possible to share GIFs within comment threads on posts. Facebook Messenger has supported GIFs for some time; in fact, people share 25,000 GIFs in Messenger every minute, totaling some 13 billion GIFs in 2016.
Microsoft Brings the Power of Cortana and Bots to Skype
Mar 30, 2016
Microsoft is giving Skype a boost of intelligence thanks to Cortana and Skype Bots. With Cortana integration, Skype users will be able to do things such as manage their calendar and contacts without leaving the Skype app.