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Verizon Confirms Pending $20 Upgrade Fee

Article Comments  5  

Mar 31, 2016, 12:19 PM   by Eric M. Zeman

Verizon Wireless today confirmed to Phonescoop that it plans to charge customers $20 to upgrade to new devices beginning April 4. The fee will apply to customers who buy handsets with installment plans, or buy phones at full price. Verizon will assess the fee at third-party retailers, too, such as purchases made at the Apple Store or Best Buy. "The upgrade fee helps cover our increased support costs associated with customers switching devices," explained a Verizon spokesperson to Phonescoop via email. "Customers can pay the charge when they upgrade, bill it to their account, or trade in an old device to offset the cost. The fee for upgrading on device payment is still half of the two-year contract upgrade fee." Verizon charges contract customers $40 when upgrading devices. AT&T instituted its own device upgrade fee of $15 last year. Sprint recently lowered its upgrade fee from $36 to $30. T-Mobile charges $20 for a SIM card starter pack, which is widely seen as an upgrade fee. Verizon's new $20 upgrade fee was first uncovered by MacRumors.

source: Verizon Wireless


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Apr 7, 2016, 2:23 PM


Att just increased their upgrade fee to $20.00 as well as of 04/06/16

Mar 31, 2016, 2:47 PM

Wait what?

They charge an upgrade fee if you purchase the phone at no commitment price?
What costs do they have I've sold Verizon for many years and all it is at most is going into the account changing the imei and sim number and sending it through the process to complete.

Mar 31, 2016, 1:40 PM

Not an Upgrade Fee

I've upgraded at T-Mobile many times. They do not charge the $20 fee for the sim card for upgrade phones.
Confirmed T-Mobile only charges SIM Starter Kits "Activation Fee" to new customers coming to T-Mobile.

There is no Upgrade Fee to get new equipment when you are already a customer.
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