Text Request Lets People Text Businesses Rather Than Call
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Feb 12, 2015, 8:42 AM by Eric M. Zeman
Text Request, a Tennessee-based startup, firmly believes that consumers would prefer to send text messages to businesses rather than call them. The company this week launched a service that allows businesses to accept and respond to customer queries via text messages. Text Request claims customer service representatives can respond to 10 to 20 texts in the time it would take to manage a short phone call, making it a more efficient tool for communicating with customers. The company believes its product would be perfect for hotels, stadiums/arenas, restaurants, schools, places of worship, and other organizations that handle a lot of phone calls for information such as business hours, directions, and special events. The service is compatible with all phones and doesn't require a special app on the customer end. Businesses can respond in real-time, or whenever staff are available to answer requests for information. It cannot be used to disseminate marketing messages or collect customer data. Text Request launched as a beta service last summer but is now seeking more customers.
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