FTC Nails TracFone for $40M Over False Advertising
TracFone has agreed to pay customers $40 million to reimburse them for what the FTC labeled as deceptive advertising. From 2009 to 2013, TracFone advertised "unlimited data" plans for $45 per month. Despite the promise of unlimited monthly data, TracFone throttled customers who surpassed 3GB of data and cut off entirely some customers who surpassed 5GB of data. "The issue here is simple: when you promise consumers 'unlimited,' that means unlimited," said Jessica Rich, director of the FTC's Bureau of Consumer Protection. TracFone began to disclose the data limits and throttling policies in 2013, but the FTC said, "In many cases, the disclosures were in very small print or on the back of packages or cards where consumers were likely to miss them." Millions of customers were throttled, according to the FTC. TracFone will refund an unknown number of customers $40 million and more clearly spell out its network management policies.
FTC Investigating Facebook's Privacy Practices
Mar 26, 2018
The Federal Trade Commission today said it is examining Facebook's privacy policies and practices. The inquiry comes as a result of the Cambridge Analytica scandal, which saw the data of millions of Facebook users shared by an app to an analysis firm that use it create profiles of U.S.
Sprint Agrees to Settle FTC Charges for $2.95M
Oct 22, 2015
Sprint will pay the Federal Trade Commission a fine of $2.95 million for failing to properly disclose extra monthly fees billed to customers with lower credit scores. Between November 2013 and June 2014, Sprint enrolled customers with inferior credit scores in the Account Spending Limit (ASL) program — and added a $7.99 monthly fee on top of their standard service charges.
Consumer Advocates Lodge Complaint Against T-Mobile
Dec 8, 2015
Several consumer protection advocates are asking the Consumer Financial Protection Bureau to investigate T-Mobile's business practices. In particular, the groups believe T-Mobile's "no-contract" advertising is deceptive, and its debt-collection policies are predatory.
T-Mobile Fined by FCC for Limits on "Unlimited" Plans
Oct 19, 2016
The FCC today announced a $48 million settlement with T-Mobile over T-Mobile's failure to adequately disclose limits on data plans that they had marketed as "unlimited". The plans actually capped users at 17 GB per month, after which users experienced throttled speeds when and where the network was congested.
Throttled is still unlimited
Carriers should be allowed to throttle if they feel they need to in order to keep enough bandwidth open for all their customers. The cable companies do this.
This throttling shouldn't be a surprise if people actually read their service agreements.
Are they not getting unlimited data? just a little slower?
Why is it TracFone's fault people don't read?
the about the ine print i have a problem with because everyon...
unÂ·limÂ·itÂ·ed adjective \-Ëˆli-mÉ™-tÉ™d\
: without any limits or restrictions
: not limited in number or amount
So that means that any company at all that advertises unlimite...
Are they going to fine Everybody?
Much like Premium Text message scams, they are years late to the party, but it all seems more like cash grab by the .gov, seeing how the people that were impacted get so little.
So if they are gonna fine one, they should fine them all.
Like the Premium SMS scam, did they ever hit Verizon with that fine yet or did their lobbyists grease that wheel enough to get a pass?