FTC Nails TracFone for $40M Over False Advertising
TracFone has agreed to pay customers $40 million to reimburse them for what the FTC labeled as deceptive advertising. From 2009 to 2013, TracFone advertised "unlimited data" plans for $45 per month. Despite the promise of unlimited monthly data, TracFone throttled customers who surpassed 3GB of data and cut off entirely some customers who surpassed 5GB of data. "The issue here is simple: when you promise consumers 'unlimited,' that means unlimited," said Jessica Rich, director of the FTC's Bureau of Consumer Protection. TracFone began to disclose the data limits and throttling policies in 2013, but the FTC said, "In many cases, the disclosures were in very small print or on the back of packages or cards where consumers were likely to miss them." Millions of customers were throttled, according to the FTC. TracFone will refund an unknown number of customers $40 million and more clearly spell out its network management policies.
Feb 20, 2018
Google today released Google Pay, the revised payment application and service that replaces Android Pay. Google Pay encompasses most features of Google Wallet and Android Pay in a single app, allowing people to use Google Pay to make payments online and via mobile devices.
Feb 8, 2019
AT&T's marketing of a "5G E" network — which is actually 4G LTE and has nothing to do with 5G technology — now has the company in legal trouble, as Sprint is taking AT&T to court for "false advertising and deceptive acts". AT&T has been marketing "5G E" in large national ad campaigns, as well as updating existing phone software to show a "5G E" indicator for 4G LTE service.
May 31, 2018
AT&T today indicated it is prepared to settle with the U.S. Federal Trade Commission over allegations that it throttled users' mobile data speeds without property informing them.
Aug 25, 2018
Members of Congress want the Federal Trade Commission to investigate Verizon's data-throttling practices after it was revealed that the company slowed down the data of California firefighters fighting blazes in Mendocino. One fire company said its unlimited plan was throttled down to dial-up speeds after it surpassed its monthly high-speed allotment.
Throttled is still unlimited
Carriers should be allowed to throttle if they feel they need to in order to keep enough bandwidth open for all their customers. The cable companies do this.
This throttling shouldn't be a surprise if people actually read their service agreements.
Are they not getting unlimited data? just a little slower?
Why is it TracFone's fault people don't read?
the about the ine print i have a problem with because everyon...
unÂ·limÂ·itÂ·ed adjective \-Ëˆli-mÉ™-tÉ™d\
: without any limits or restrictions
: not limited in number or amount
So that means that any company at all that advertises unlimite...
Are they going to fine Everybody?
Much like Premium Text message scams, they are years late to the party, but it all seems more like cash grab by the .gov, seeing how the people that were impacted get so little.
So if they are gonna fine one, they should fine them all.
Like the Premium SMS scam, did they ever hit Verizon with that fine yet or did their lobbyists grease that wheel enough to get a pass?