FCC Fines Verizon $5 Million for Failed Rural Calls
Article Comments 33
Jan 26, 2015, 4:23 PM by Eric M. Zeman
The FCC today said it has fined Verizon $5 million for failing to investigate claims of low call connection rates in rural areas. According to the FCC, Verizon didn't look into consumer complaints over an eight month period in 2013 regarding failed wireless and wired calls in 26 rural regions. Verizon is to pay $2 million to the U.S. Treasury and set aside $3 million more to improve call connection rates over the next three years. "Rural call completion problems have significant and immediate public interest ramifications," said the FCC. "They cause rural businesses to lose customers, impede medical professionals from reaching patients in rural areas, cut families off from their relatives, and create the potential for dangerous delays in public safety communications." Verizon signed a consent decree admitting its wrongdoing. The decree also lists a number of steps Verizon has agreed to take to resolve the issue, such as appoint an ombudsman to analyze call completion data, monitor call connection rates in rural areas, and investigate when connection rates fall behold a set threshold.
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We Live In America
There is absolutely, 100% no reason, NONE, that we cant provide service to people in rural areas successfully. Stop blaming the cost, the client ratio, the percentage of calls made vs other areas, and just run towers, lines and the links out there. There is no reason we live in America, yet we boast about our tech advances, but haven't been able to get cell service to the upper central region of Montana, North and South Dakota, Wyoming, Nebraska, Kansas, Iowa, etc...
Get it together!
Last time I checked America was whole CONTINENT not just one country.
Yes there is, that reason is called 'technical limitations'. Do you have any idea how difficult it is to provide cellular service in ...
You have no right to FORCE or MANDATE any company to do something special just for you.
Thanks to the FCC ...
Spread the wealth!
Retaliation for not helping the FCC with net "neutrality"
Do not forget that the FCC is a POLITICAL machine, run by control freaks.
This is retaliation for VZW standing up the the FCC. Make no mistake.
Gov now telling businesses how to spend their money?
The Reason That Only Verizon Was Fined
Sprint escaped being fined, but the FCC did instruct them to "get off their damned phones once in a while" so that Verizon customers could make calls, too. 😉
They need the "Can you hear me now" guy back