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AT&T Admits Employee Accessed Customer Data

Article Comments  8  

Oct 7, 2014, 7:48 AM   by Eric M. Zeman

AT&T recently informed about 1,600 customers of a breach in their personal data. An unauthorized AT&T employee may have obtained driver's license numbers, Social Security numbers, and information about the AT&T services to which those customers subscribed. "Unfortunately, we recently learned that one of our employees did not follow our strict privacy rules and inappropriately obtained some customer information. This individual no longer works at AT&T and we are directly contacting the limited number of affected customers," said an AT&T spokesperson. AT&T said it informed the federal government, but stopped short of saying whether or not there's an investigation into the matter. The breach occurred in August.

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Oct 7, 2014, 5:09 PM

LOL, of course ATT will snitch out their employee...

but they wont tell you when they install a room with exclusive access for the NSA in their data center. How many government requests for customer data have you received ATT? I guess corporate honesty isn't a two way street.


Oct 7, 2014, 1:15 PM

This Happens More Often Than You Think

There is no win to this ... For employees to do their jobs they need access to your PII (Personal Identifyable Information) and your CPNI (Consumer Proprietary Network Information)

Employees are trained, warned and threatened but if someone is going to breach your privacy and break laws there is little you can do about it.

A general customer care rep (providing they actually STAYED awake in train in training) and keep in mind ATT outsources their customer care to non ATT owned companies and non ATT employees have access to your information. To companies such as ACCENT Marketing, Teleperformance, Convergys, and many others.

These employees have access to your
-Social Security Number
-Mothers Maiden Name
-Billing information & add...
I agree....it is a bit like employee theft in general. They need access to customer data, preventing every single employee from abusing that access is next to impossible.

As an employee at a retailer, you have access to merchandise, a certain p...

Oct 7, 2014, 11:27 AM

second time

Damn, this it's the second time this year, what's going on att?

I think att should give a public explanation of what's going on and the government should initiated an formal investigation
Only if there was wrongdoing, not just curiosity, or accident, or mistake.
Um Duh. It would pretty much go like this.

"We had an snooping employee, he no longer works for us."

You make it sound like AT&T is authorizing employees to access restricted data.
You're missing the real question here. Is this just an AT&T problem, and only AT&T employees are doing this, or is this occurring on a much wider scale among employees of all carriers and only these two got caught? With individual employees acting o...
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