FTC Drops Cram-Hammer On T-Mobile
The Federal Trade Commission today filed a complaint regarding T-Mobile's billing practices for premium third-party services. The FTC alleges that T-Mobile made millions of dollars by allowing companies to tack high monthly fees onto its customers' bills, while often pocketing 30% to 40% of those fees. The practice is often referred to as cramming. The FTC alleges that T-Mobile knew about potential fraudulent charges made against its customers in 2012, but didn't begin to take action until 2013. The complaint suggests T-Mobile often hid third-party charges in lengthy and difficult-to-understand monthly bills. The FTC also believes T-Mobile didn't provide customers with full refunds, flat-out refused to refund some customers, and in some cases told customers to recoup the charges directly from the scammers - without providing the pertinent contact details. "It's wrong for a company like T-Mobile to profit from scams against its customers when there were clear warning signs the charges it was imposing were fraudulent" said FTC Chairwoman Edith Ramirez. "The FTC's goal is to ensure that T-Mobile repays all its customers for these crammed charges." The FTC wants a court order to permanently prevent T-Mobile from engaging in mobile cramming, to obtain refunds for consumers, and to relieve T-Mobile of its ill-gotten gains. The FTC's story differs significant from the one told by T-Mobile. Late last year, the company said it tried to police premium SMS services, but too many of its partners were breaking the rules. T-Mobile discontinued premium SMS services across its network in late 2013, and agreed to refund some customers. T-Mobile recently reminded customers to check their eligibility for those refunds. T-Mobile's efforts on behalf of its customers appear not to have dissuaded the FTC from taking its own action.
Aug 17, 2020
Verizon has tweaked its unlimited plans to include more value at the same prices. The Just Kids plan now includes unlimited 4G data instead of a set 5GB.
Dec 2, 2021
The US Federal Trade Commission (FTC) is taking action to block the proposed acquisition of Arm by Nvidia. Arm designs chip architectures used throughout mobile and computing industries.
Mar 30, 2021
The US Federal Trade Commission has decided not to appeal its antitrust case against Qualcomm to the US Supreme Court, effectively ending the matter in Qualcomm's favor. The FTC sued in 2017, claiming that the way Qualcomm links the sales of baseband processors with patent licensing amounts to anticompetitive behavior and unfair business practices.
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The US Department of Justice is seeking temporary restraining orders against five US companies responsible for connecting hundreds of millions of scam robocalls originating from India. The US companies provide VoIP services that allow overseas scammers to cheaply place millions of automated calls each hour, with spoofed caller-ID info.
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Apple today filed a lawsuit against NSO Group to "hold it accountable for the surveillance and targeting of Apple users." Apple is also seeking a permanent injunction to ban NSO Group, an Israeli company, from using any Apple software, services, or devices.
For filing a complaint in 2014 over things which happened in 2012 and T-Mobile announced they would refund in 2013. And which, for all we know, other carriers are still doing.
Um, no. AT&T, Sprint along with ...
..lengthy and difficult-to-understand monthly bills..
I can't for the life of me figure out how this could be construed as lengthy or difficult to understand. They were printed on the bills in plain english, the charge, a description of it, and the cost associated with it. It's one of the easiest things to find on any T-Mobile bill.