FTC Drops Cram-Hammer On T-Mobile
The Federal Trade Commission today filed a complaint regarding T-Mobile's billing practices for premium third-party services. The FTC alleges that T-Mobile made millions of dollars by allowing companies to tack high monthly fees onto its customers' bills, while often pocketing 30% to 40% of those fees. The practice is often referred to as cramming. The FTC alleges that T-Mobile knew about potential fraudulent charges made against its customers in 2012, but didn't begin to take action until 2013. The complaint suggests T-Mobile often hid third-party charges in lengthy and difficult-to-understand monthly bills. The FTC also believes T-Mobile didn't provide customers with full refunds, flat-out refused to refund some customers, and in some cases told customers to recoup the charges directly from the scammers - without providing the pertinent contact details. "It's wrong for a company like T-Mobile to profit from scams against its customers when there were clear warning signs the charges it was imposing were fraudulent" said FTC Chairwoman Edith Ramirez. "The FTC's goal is to ensure that T-Mobile repays all its customers for these crammed charges." The FTC wants a court order to permanently prevent T-Mobile from engaging in mobile cramming, to obtain refunds for consumers, and to relieve T-Mobile of its ill-gotten gains. The FTC's story differs significant from the one told by T-Mobile. Late last year, the company said it tried to police premium SMS services, but too many of its partners were breaking the rules. T-Mobile discontinued premium SMS services across its network in late 2013, and agreed to refund some customers. T-Mobile recently reminded customers to check their eligibility for those refunds. T-Mobile's efforts on behalf of its customers appear not to have dissuaded the FTC from taking its own action.
Mar 26, 2018
The Federal Trade Commission today said it is examining Facebook's privacy policies and practices. The inquiry comes as a result of the Cambridge Analytica scandal, which saw the data of millions of Facebook users shared by an app to an analysis firm that use it create profiles of U.S.
Jun 8, 2018
The FCC took more actions this week to protect consumers from unwanted charges and changes to their telephone service. First, the agency wants to prevent the fraudulent use of toll-free numbers for text messaging.
Apr 10, 2018
The FTC today sent letters to six different companies warning them that their warranty practices may run afoul of the law. The six business, which were not named, are major companies that make cars, cell phones, and gaming systems.
Dec 19, 2018
A collection of organizations that monitors services marketed to children and consumers alleges Google's marketing policies in the Google Play Store are misleading and should be investigated. The groups have filed a complaint with the Federal Trade Commission wherein they suggest the Family section of the Play Store is rife with content unsuitable for kids.
For filing a complaint in 2014 over things which happened in 2012 and T-Mobile announced they would refund in 2013. And which, for all we know, other carriers are still doing.
Um, no. AT&T, Sprint along with ...
..lengthy and difficult-to-understand monthly bills..
I can't for the life of me figure out how this could be construed as lengthy or difficult to understand. They were printed on the bills in plain english, the charge, a description of it, and the cost associated with it. It's one of the easiest things to find on any T-Mobile bill.