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Sprint Revives 30-Day Risk-Free Trial

Jun 23, 2014, 1:11 PM by Eric M. Zeman

Sprint today said customers will once again be able to test drive its network and services for a period of 30 days with no risk. The move appears to be a response to T-Mobile's recently announced one-week trial, which lets potential customers try an Apple iPhone 5s on T-Mobile's network for one week for free. Sprint's guarantee says customers not wholly satisfied with their service during the first 30 days may return their handsets for a full refund. Sprint will also waive any activation or service charges incurred during the initial trial period. Sprint used to offer a 30-day satisfaction guarantee, but shortened it to 14 days back in 2011. The satisfaction guarantee is available beginning June 27 to new consumers, select small business customers, and current customers who add a new line of service.

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wrightN

Jun 23, 2014, 4:32 PM

upgrades

so upgrades will still have the 14 day policy

phonetekmek

The purpose is to test out the network. Upgrading customers are already familiar with the network. If you need more than 14 days to decide if you like a handset then I doubt 30 days would be enough.

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