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AT&T Intros Online Ordering with In-Store Pickup

Article Comments  14  

May 12, 2014, 8:51 AM   by Eric M. Zeman

AT&T today made it possible for consumers to order a new phone through AT&T's web site and then pick the phone up at a local AT&T store. AT&T sees the service as combining the appeal of online convenience with same-day gratification. AT&T said most phones will be ready for pickup within one hour of being ordered online. AT&T will alert customers about their phone's availability via text message. Consumers can walk in, grab their phone, and walk out, or stay for help if they so wish. The service doesn't cost anything extra for consumers to use.


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May 14, 2014, 1:43 PM

Okay, so let's clarify click-to-store for all you people questioning or debating it

You pick your phone online. You pick your plan, features and anything else you want. You then select a store of which it will TELL you of the inventory status.

You PRE-PAY online using a credit/debit card and WAIT until the store that you SPECIFICALLY picked gives you confirmation that a phone has been reserved for you and is ready to go.

You then walk in - only wait if there's a huge rush and it's busy, or otherwise will be assisted right away. From there the rep does a few clicks - the system already has your payment info, phone you've picked and everything - you confirm, sign and leave the store.

WAY faster than the normal process and WAY faster than waiting for it to be shipping. So if you're a decisive shopper and know wh...

May 12, 2014, 4:36 PM

This has literally been an option for over two years

not everywhere
No it hasn't

May 12, 2014, 3:44 PM

Only available for corporate stores in NYS

Sadly, I work for a retailer and NY State thus far has not granted us this ability. They have a separate "cash and carry" law that right now is preventing us from being able to offer this.
most likel gonan be just corporately owned stores, wouldnt think that authorized retailers would take part in it since theyre are not owned by AT&T
Yeah but isn't that cash and carry law helping people? It's like the lunch laws here in Cali. Your employer is legally obligated to give you a lunch break if you work more than 5 hours. The problem is if you miss your break by the 5th hour then the...
Rusty Shackleford

May 12, 2014, 12:59 PM

Or you could just buy it in the store

This is a good idea, but why go to this effort for a phone that will likely end up delivered to the wrong store (this is AT&T after all)? Just buy the phone in the store people. If they don't have exactly what you want the store will literally have a dozen other phones that will fit your needs.

I find it funny how you can order pre-order these trendy new phones, think you are going to be the first to be the center of attention with the latest status symbol, and then find that your preorder cannot be canceled, is projected to take 3 weeks to arrive, and knuckle-dragging neanderthals just walk right in the store during the first week picked it up immediately.

"Yea you can, like, get the phone you want but maybe not in the right color....
Sprint has been doing this for some time.
It gives the benefit of buying online to get "Web only" exclusive deals with the convenience of picking up at the store.
It saves on shipping costs for AT&T where they would normally give "free" overnight s...
Number 1 the any iPhone doesn't do anything.

Number 2 why would a phone be delivered to the wrong store? Wouldn't they use store stock to complete the order.

Number 3 yes this is AT&T and I have had great service with them. So what is your poi...
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