Cingular Expelled From Local BBB
Article Comments 77
Sep 12, 2005, 1:58 PM by (staff)
The Better Business Bureau (BBB) of Upstate New York has revoked Cingular's membership. The local bureau said Cingular had 20 unanswered complaints and ran up over 200 complaints during the last three years. Responding to complaints filed with the BBB is compulsory for members. After failing to do this enough times, Cingular was expelled from the Upstate New York chapter, which covers the area from Buffalo to Albany in Western NY. This event does not affect the carrier's standing in other local BBBs, and Cingular can re-apply to join the Upstate NY chapter in a year.
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It's because of the merger.
A lot of the complaints most likely come from former AT&T Wireless customers who were so used to getting spoiled rotten by AT&T. Cingular not wanting to suffer the same fate won't budge on silly requests like "I want a RAZR for free and my N&W to start at 7 free for life with unlimited text for life."
The customer is NOT always right but they are the customer.
Thanks for coming...
Cingular is overextending
However, I think this is starting to show that Cingular has gone too far in it's expansion. I think Cingular should pull out of that market and cancel their contracts.
If you think Cingular is happy about the type of press this brings, think again. Cingu...
stuff like this doesn't matter.
So. California in the house
Cingular is a product of SBC
Link and Description
2875 Union Rd. Suite 35U
Buffalo, NY 14227
Principal: Karen Johnson, Sr. Coordinator
Local Phone Number: (425) 580-1594
Fax Number: (425) 580-9849
Membership Status: This company is not a member.
TOB Classification: Cellular Telephone Equipment & Supplies
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Nature of Business
This company offers Cellular Communications.
On August 25, 2005, Cingular Wireless' membership in the BBB was revoked by the B...
Anyone tried Cingular in Upstate NY
Good luck with Cingular in Upstate New York anyway.
It doesn't matter
No one gives a rats ass. Nobody reads these reports but old farts. This will not hurt Cingular one bit at all. Upstate NY? Oh please.
You underestimate how bad publicity can snowball. But I stron...
It all comes down to one thing
look at the #'s: %10 of BBB complaints were unresolved (20 out of 200), that's 180 complaints solved - are there even 200 people in upstate NY? 😲 seriously, upstateNY is not an easy place to get coverage.
also, imagine the consumer's complaining...
now all u who want to use this as fuel for the ever-burning fire of churn think about how angry these customers are. U know who i'm talking about. U've dealt with them. Try pleasing 9 out of every 10 jerks who throw their cell phones at u, or blame u for a malfunct...
No one cares...
If customers placed good service above price..
Most people don't care about the BBB except for grumpy old men who don't read their service agreements.
Many people don't care, but many more do care. I promise you, there are people and companies who will see this report and decide not to do business with Cingular .
-end of .02