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Sprint Finalizes 'Bill Shock' Notification Service

Article Comments  9  

Mar 5, 2013, 2:51 PM   by Eric M. Zeman

Sprint today rolled out a notification service in order to prevent customers from being "shocked" by their monthly bill. The notifications, which the Federal Communications Commission mandated be in place by April 17, will provide customers with text- or email-based warnings when they reach certain usage levels for voice minutes, text messages, and data usage. For example, customers who have limited voice plans will receive alerts when their plan reaches 85% of the monthly allotment and a second alert when their plan reaches 100% of the monthly allotment. The same thresholds will be applied to text messages. As for mobile data, customers will be notified when their usage reaches 75%, 90%, and 100% of their monthly allotment, with additional warnings for each 20% by which they exceeds the monthly limit. Sprint, however, maintains that since the bulk of its subscribers use its Monthly Unlimited plans, these warnings are not necessary for the majority of its customers.


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Charles Bigelow

Mar 5, 2013, 4:30 PM


Why not run behind these people at the same time with a roll of toilet paper?
One should be able to use common-sense instead of needing a notification. Sure its a convenience.
One subscribes to a limited allotment hence the word limited.
What next? A notification electroshock therapy appointments?
I do find this quite bizarre.

If you're signed up for a service that bills you, you shouldn't need a reminder to tell you how much your bill is going to be.

Now I can get it being a convenience thing, but having it be instated by the FCC that it...
You would be surprised at how many calls we get monthly from customers complaining that they were never notified they were close to overage. They are for the most part lazy and feel entitled and should be catered to. It's too hard to send a text to ch...
With all of the great all you can use plans, this really seems unnecessary.

Mar 5, 2013, 9:06 PM


Maybe being a Sprint customer should be the Shock portion...
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