Study Shows Carriers Often Over- and Undercharge for Data
Sep 15, 2012, 4:09 PM by Eric M. Zeman
Researchers at UCLA have determined that wireless network operators are often unable to accurately account for all the bits sent over their networks to end-user devices and vice versa. The result of this inaccuracy can lead to customers being both overcharged for bits not received, as well as undercharged if the customer sends more bits than the carrier counted during a given billing period. The researchers note that overcharging most often occurs when the network sends bits to the cell tower that are then somehow not ever received by the end-user device. In one extreme case, the researchers observed 450MB of data sent through the network that never reached a cell phone. On the flip side, the researchers were able to send 200MB of data over the network that was not accounted for by the network operator. The bit-counting problems typically occur in areas where there is weak coverage, or when customers are streaming audio or video over the network. The researchers concluded that cell phone users in the U.S. are routinely overcharged by a nominal amount (5-7%) for data not actually received or used.
Feb 9, 2022
Samsung today announced its lineup of flagship phones for 2022: the Galaxy S22 series. The top-end S22 Ultra sees the biggest changes as it essentially absorbs Samsung's Note series with an integrated S Pen stylus and a more Note-like shape and design, instead of the Contour Cut design of the other models.
Sep 7, 2022
Apple has revealed the iPhone 14 series, with new features, improved specs, and new size options. In place of a Mini option, the iPhone 14 will come in the same 6.1-inch and 6.7-inch screen size options as the Pro models.
Jan 14, 2021
Samsung today officially unveiled its Galaxy S21 series of flagship phones for 2021. All three models sport a distinctive new "Contour Cut Camera" design where the metal frame extends around one corner to surround the rear cameras.
Aug 10, 2022
Samsung has announced its newest generation of foldable phones: the Galaxy Z Fold4 and Galaxy Z Flip4. Both have similar designs and features compared to their predecessors, with a slew of small updates and refinements across the board.
Mar 23, 2021
OnePlus today announced the OnePlus 9 and OnePlus 9 Pro, its newest flagship phones. The 9 Pro is a true flagship-class phone with a QHD AMOLED display with variable refresh from 1 to 120 Hz, and IP68 water rating, starting at $969.
Try this: Does a certain coffee vender that just so happens to cover the nation in its drink bliss at an average of 4 - 5 dollars a cup "overcharge" it's customers for the drink experience?
This is going to happen in every industry. My Tshirt doesnt have the exact thread count. My car tires do not have the perfect amount of rubber. My CPU has a ~-5 to 5% overclock ability. The Phonescoop articles have a chance to error on the words used on the site (granted, they are fixed quickly and I dont pay to read the news)
Well folks, there you have it. If you want perfection, we need Phonescoop to make us a cell network. Im in! 😎
OOPS e Daisy!
Go back to Call Center Customer Care101
1. It is what it is.
2. Yes, that's how long it takes.
3. Pay your bill.
Call Center Escalations 101 the "AIM" method.
M ove On