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T-Mobile Restructuring Effort Will Lead to Job Losses

Article Comments  15  

May 15, 2012, 12:25 PM   by Eric M. Zeman   @zeman_e

T-Mobile USA CEO Philip Humm today announced a forthcoming internal reorganization that will result in some job losses. In a letter sent to T-Mobile employees, Humm explained that the company has had to make some difficult choices in order to move forward with its new strategy. Humm didn't say how many employees would be affected by the changes, but noted that the changes are coming in the next week and employees will be notified personally. "It is important to emphasize these impacts to employees result from business decisions. We have tremendous employees here at T-Mobile and we truly wish we could retain all our talent, but our business realities require hard choices," said Humm. He noted that the changes will let the company save money, speed up its LTE network deployment, and reposition the brand in the U.S. market. T-Mobile has already announced a round of call center closures this year that will affect about 1,000 employees.

The Verge »

source: T-Mobile USA


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May 15, 2012, 11:10 PM

This isn't new

I have been working with Center Partners for 3 and a half years now. They take calls for one of T-Mobiles sales department is Hayden Idaho. There was a time just over a year ago when sales were good. Payouts were good. When T-mobile announced that they were to be bought out by AT&T things went down hill. T-Mobile started reducing the calls we got. Then they opened their own sales department and starting routing calls that were for sure sales to them. All this has been in a effort to save money. Value plans were also another way to get people into a contract without T-Mobile having to spend the money on the phones. This "restructuring" has been going on for a long time now. All the steps taken in the last year have been to save money, and hav...
...it probably isn't news. For those of us who don't work for T-Mobile or any of its affiliates, this is news.

May 15, 2012, 1:28 PM


whats happening?
Bad things.

May 15, 2012, 3:04 PM

Good thing the DOJ stopped that AT&T merger from happening!

Good thing the DOJ stopped that AT&T merger from happening. Think of all the jobs that would have been lost... oh wait...
EliteABombAZ said:
Good thing the DOJ stopped that AT&T merger from happening. Think of all the jobs that would have been lost... oh wait...

dont you thing it's better if the merger happen ? 😕

May 15, 2012, 4:00 PM

Phillip Humm is a serpent, but this isn't as bad as it sounds

Now, I have no love for Humm, as the company didn't start falling apart until he took over. And I'm pretty sure that isn't just a coincidence. Everything was ok with Dotson in charge, but I'm pretty sure Humm was given the job for the sole purpose of preparing T-Mobile to be sold off by any means necessary.

But, this article is very misleading. Frontline employees, engineering techs, and the people in the remaining call centers aren't being affected. The cuts are only coming in upper management, and to be honest, T-Mobile has entirely too many middle and upper managers that as far as I can tell don't really do a whole lot.
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