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Nextel, IBM Forge Alliance, CRM Deal

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Jan 18, 2002, 2:26 PM by (staff)

Nextel and IBM announced today an alliance to develop mobile solutions for large U.S. corporations, as well as an eight-year, $1.2 billion customer service outsourcing agreement. IBM will join with TeleTech Holdings Inc. to manage Nextel's six customer care centers. The transition of the centers will occur during the first quarter of 2002. Nextel said the two agreements are expected to reduce its future costs by more than $1 billion over the eight-year term, as well as boost revenues through the deployment of new wireless data services.

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