Moto lost a phone I shipped in for repair, I called 5 times, they replaced it with a different model, that also has a different battery, battery door, and charger, but only sent the phone itself. I call again and they put in an order for the other accessories. I got the wrong battery, no door, no charger. (And the order number she gave me when placing that order, wasn't the order number on the receipt I got with the WRONG battery) Call today, and the stupid reps in Costa Rica tell me that...
I think it got los...
your word = crap
just cause motorola sucks doenst mean its the end of the world.
the matter of the fact is that ALL companies need to keep call centers IN THE USA! Look at t-mobile. #1 cell phone customer service. Why!? BECAUSE THEY KEEP IT IN THE US! All their service reps know english.
Look at t-mobile. #1 cell phone customer service. Why!? BECAUSE THEY KEEP IT IN THE US! All their service reps know english.
hahahaha...funny are you sure of that info??? actually they have a call center in the phillipines, they outsource it through sitel...anyways, english is not from america, its from great britian. american english was derived there, so nobody except the british could speak the perfect english per se...bloody hell!
The problem I have is that about half customers I've sold a moto phone to in the last year have been back with problems. It looks bad for me. When I email my Moto rep about problems (charger issues, swelling batteries, etc) they deny that they've seen or heard of the issue. I'm calling BS on them. I can't be the only store in the country with problematic Motorola phones.
They need to worry a bit more about quality control or the US industry will start rejecting their crap. Let the rest of the world deal with them.
Guess what, I sent the phone (6 month old krazr) on 8/23/07 for a service, and got a phone call today that they lost it!! Of course, I called them a dozen times to check the status.
This is my son's phone and don't know how to tell him. They promised me to send me a replacement phone, but what about all the stuff on the phone (log, msgs, addressbook, etc)?
What would you do in this case?
Can I get a refund and get other phone? I got it from Sprint, so will they do it?
There are thousands of phones. If you send it to repair, it's more likly to be lost...for a while, or for good. I've only had to send a phone in for repair one time. It was a huge star tac....also in the 90's. I've never had to since. And I've mostly used Motorola phones.
Most customer service is out-sourced to over seas operations. It sucks, but it's a part of corporate America. Think of how many jobs we would have here in the US if we brought those jobs back.
I must disagree. I have been using moto phones since 2000 and I've never had a problem with the phones. I've had problems with service providers, but never the phones.
I've had a couple of Moto's over the years with issues, but nothing major.
I've used Motorola products for over 20 years. Pagers, cell phones, even CB radios.
The thing I like best about Moto's is their reception and user-friendly UI's. I also think that generally speaking the call clarity seems better than average on them.
I currently have two ic phones. The reception and sensitivity on these handsets is outstanding! Battery life ain't bad, either.