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CS hours

nascardad

Jul 21, 2005, 4:07 PM
What are cusotmer service hours for Alltel?
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daddydogg_00

Jul 21, 2005, 8:59 PM
7-10 Mon-Fri
8-6 saturdays
closed Sundays
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nascardad

Jul 22, 2005, 9:18 AM
what time zone, is that eastern?
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ccanady

Jul 22, 2005, 10:57 AM
also keep in mind that tech support is 24 hours. So when you call in hit option 3 for tech
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daddydogg_00

Jul 22, 2005, 9:01 PM
You know that is a question I do not know sorry but I do believe is is central or it depends on where you are becuase there are call centers everywhere in alltel's network. Sorry for the bad/half info.
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nascardad

Jul 23, 2005, 10:39 AM
that is OK, I heard that they are rather fond of WWC being open on Sundays in the call center. They apparently are busy on Mondays versus we are not because we are open that extra day. I was hoping to have Sundays off, but it looks maybe like now they will be open on Sundays. That is a bummer.
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nascardad

Jul 23, 2005, 11:45 AM
I should also mention that this is Rumor not Fact.
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daddydogg_00

Jul 23, 2005, 12:16 PM
I understand most is rumor with the whole buyout thing now anyways but many of those rumors become true. As a retail rep I kind of hope the call center is open on Sundays because it makes Sunday's and Monday's busier in the store with a lot of issues customers would normally call in the customer service. I also think it reflects a company better when they are open on Sundays even though it would be nice to have them all off. I guess we will see what happens.
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strykstaguy

Jul 23, 2005, 1:40 PM
Working on the flip end in the call center in Tech Support i used to hate and cringe at the thought of working on a sunday (and trust me not for religious reasons 👿 ) but i work 7:00am to 4:00pm and it is the best day of the week. no one calls in until about 11:00pm and it is painfully not busy at all :-p, but i used to work evening but an alarmingly (i know i spelled that wrong 😳 ) amount of people call in the afternoon.
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nascardad

Jul 23, 2005, 3:08 PM
I just don't like to miss the race
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bigoltexasboy

Jul 24, 2005, 12:03 PM
I just don't get the whole facination with NASCAR. Maybe it's my short attention span, but I can't stand to sit and watch cars run around in circles for 2 hours. Or maybe it's just that NASCAR isn't my thing cuz I can sit and watch a baseball game for hours. Who knows. 🙂
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nascardad

Jul 26, 2005, 11:48 AM
🤣 I can't do baseball.
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