NEWS FLASH!!!
http://www.alltel.com/news/news_releases/05/april/n4 ... »
ALLTEL completes purchase of certain assests from Cingular.
Speedywalk
"It ain't broke, it just needs duct tape!"
ALLTEL completes purchase of certain assests from Cingular.
Speedywalk
"It ain't broke, it just needs duct tape!"
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YAY! I'm so glad to be a part of the family. I think I'm going to like it here!
Speedywalk
"It ain't broke, it just needs duct tape!"
Speedywalk
"It ain't broke, it just needs duct tape!"
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I sold Verizon for 3 years and am much happier selling Alltel. My customers seem to be nicer too. I don't know it might just be me.
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So with customers in OKC that were AT&T will they be able to use that buyers remorse period like new customers? In other words if a AT&T Customer doesnt like Alltel they can try it for a couple days then cancel and be totally outta contract and sign up with another company with no ETF's?
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I am in OKC and the way it has been explained to me is that existing att customers are to be cinsidered existing alltell customers. Thus not having a buyers remorse period.
Look at it like this. If you take out a student loan from ABC Loan Co. , they can sell the loan to XYZ Loan Co without your authorization. Nothing changes but who you make the checks out to.
Now I have heard that Alltel is going to at some point switch over all the GSM customers to an alltel cdma phone. When this comes about look out for some kickass rate plans to keep peolpe. Becuase at that time the customer will be given a choice to exit the contract or sign a new one. Since they paid so much money for the OKC market they aren't exactly going to let people out ...
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Look at it like this. If you take out a student loan from ABC Loan Co. , they can sell the loan to XYZ Loan Co without your authorization. Nothing changes but who you make the checks out to.
Now I have heard that Alltel is going to at some point switch over all the GSM customers to an alltel cdma phone. When this comes about look out for some kickass rate plans to keep peolpe. Becuase at that time the customer will be given a choice to exit the contract or sign a new one. Since they paid so much money for the OKC market they aren't exactly going to let people out ...
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I understand that, but XYZ isnt going to change your loan all up too. I know to alot of these customers Mobile to Mobile to Cingular customers is a big deal. I'm not bashing at all on Alltel. I just have a few people I know that live in the OKC area and I was curious on what options they were going to get.
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An existing AWS customer NEVER had M2M in any divest market including OKC. So they are not losing anything. Everything they have will stay the same and nothing will change, or Alltel will have no choice but to let people out of their contract if they can't offer the same services the grandfathered customers already have.
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You're wrong. OKC AT&T Customers will continue to have Mobile to Mobile to all 50 million as long as they are on their AT&T Plan with AT&T Device.
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considering I was an ATT delaer/owner/operator in OKC I think I would know. So you are saying that all the ATT regional managers and cingular managers are incorrect? Infact I play golf with the head area manger for Cingular about twice a month. So you are saying he is wrong too?
Another thing to prove that you are wrong. In OKC right now TODAY, Alltel is selling AWS branded GSM equipment with Alltel signs allover the place. So if I sign an Alltel contract but I use AWS branded GSM equpiment then I will get free M2M to Cingular....????? WRONG!
One more thing. AWS customers in OKC were never Cingular's property perse'. Infact after the buyout OKC became AWS headquarters. At that time Cingular and AWS in OKC were still two totally sepera...
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Another thing to prove that you are wrong. In OKC right now TODAY, Alltel is selling AWS branded GSM equipment with Alltel signs allover the place. So if I sign an Alltel contract but I use AWS branded GSM equpiment then I will get free M2M to Cingular....????? WRONG!
One more thing. AWS customers in OKC were never Cingular's property perse'. Infact after the buyout OKC became AWS headquarters. At that time Cingular and AWS in OKC were still two totally sepera...
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Considering my boss has a daugther that has an OKC AT&T Plan and my boss can still talk mobile to mobile to her and not use any of her anytime minute yes I'm saying you're wrong. Might check with your boys again. I think they need to check up on their info. Plus my rep sent me an email a week ago telling me the same stuff I just posted coming from his higher ups at Cingular. Sorry dude you might need to do alittle more checking.
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DIRECTLY FROM MY EMAIL
Here are some Q&A from the Alltel purchase of the divested areas.
The former ATTW customers in those areas are now with Alltel. They will continue to receive M2M to all 50 million Cingular and ATTW customers through 2005 AS LONG AS they don't change their GSM phones over to Alltel's CDMA technology. Our Cingular customers will continue to be able to call them for free as part of our 50 million M2M through 2005 as long as the former ATTW customers stay on GSM.
Alltel will aggressively try and switch these customers over to CDMA. In order for the customers to leave Alltel, they will need to be out of contract or pay the termination charge. If they are out of contract, we will gladly welcome them to Cing...
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Here are some Q&A from the Alltel purchase of the divested areas.
The former ATTW customers in those areas are now with Alltel. They will continue to receive M2M to all 50 million Cingular and ATTW customers through 2005 AS LONG AS they don't change their GSM phones over to Alltel's CDMA technology. Our Cingular customers will continue to be able to call them for free as part of our 50 million M2M through 2005 as long as the former ATTW customers stay on GSM.
Alltel will aggressively try and switch these customers over to CDMA. In order for the customers to leave Alltel, they will need to be out of contract or pay the termination charge. If they are out of contract, we will gladly welcome them to Cing...
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Another reason why you are wrong and so is that email....
In OKC AWS customers can't migrate to Cingular. Cingular won't let them....why you ask? BECASUE THEY AREN'T considered in the 50 million customer database.
My wife and I have Cingular. Her best friend had AWS. She just switched her plan over 2 days ago to Cingular. I can prove this and scan a copy of my bill last month showing that my wife calling her friend is listed as a daytime call and not mobile to mobile. I can show you on her friends bill that it's the same way. If you like I can scan them and link them where you can see.
That's a little more solid proof than your email.
In OKC AWS customers can't migrate to Cingular. Cingular won't let them....why you ask? BECASUE THEY AREN'T considered in the 50 million customer database.
My wife and I have Cingular. Her best friend had AWS. She just switched her plan over 2 days ago to Cingular. I can prove this and scan a copy of my bill last month showing that my wife calling her friend is listed as a daytime call and not mobile to mobile. I can show you on her friends bill that it's the same way. If you like I can scan them and link them where you can see.
That's a little more solid proof than your email.
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sorry floyd but you have to be on a cingular(orange) plan to have m2m to 50 million people not att att might have had m2m but only applies to blue att people has nothing to do with oragne cusotmers . oragne customers can call any att or cingular customer (with proper rate plan ) and it considered a m2m call. and att customer with m2m it only counts to people who are on att ie people who havnt switched over to cingular yet .
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Who are yall to say you are right? A Cingular Wireless Account Rep that used to work for AT&T before the merge sent me an email telling me that they will have mobile to mobile to all 50 million until they switch their equipment or til the end of 05. Im going by what I'm told from our rep rather then what you guys think.
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i am sorry that you were given incorrect in formation ,the person that told you that must be severely retarded !
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"Who are yall to say you are right?"
well to answer that question . I work for cingular in customer care for the pas 2 years so i think i would know !
well to answer that question . I work for cingular in customer care for the pas 2 years so i think i would know !
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Sorry to disagree but...
I am in OKC, and a former blue customer care rep, now an orange CSE rep. (our call center was not included in the divestiture)
My wife, has a blue plan, which includes M2M to all blue AND orange customers. Since the merger took place, blue customers could call both blue and orange and it be counted as m2m
I also know this to be true because the only two people she calls are her bosses and they are both orange customers. Her bill every month shows her calls to/from them as m2m.
Now, my question is this: will these m2m capabilities to blue and orange continue now that Alltel owns her acct?? I was told by a trainer that Alltel would be sending out letters and letting those who didn't want to move to CDM...
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I am in OKC, and a former blue customer care rep, now an orange CSE rep. (our call center was not included in the divestiture)
My wife, has a blue plan, which includes M2M to all blue AND orange customers. Since the merger took place, blue customers could call both blue and orange and it be counted as m2m
I also know this to be true because the only two people she calls are her bosses and they are both orange customers. Her bill every month shows her calls to/from them as m2m.
Now, my question is this: will these m2m capabilities to blue and orange continue now that Alltel owns her acct?? I was told by a trainer that Alltel would be sending out letters and letting those who didn't want to move to CDM...
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Thanks for your input. Its hard for some people to realize they are wrong. My boss has a daughter that lives in OKC and we live in a different market. Our's didnt get divested while OKC did. They can still talk to each other including the daughter can talk to her dad, which is now on a orange plan.
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No problem. Just wanted to share my POV about all that is going on.
I'm keeping my fingers crossed that Alltel will let my wife out of her contract so we can move her over to Cingular. She talks WAY too much to other Cingular customer's to not have Cingular m2m.
I'm keeping my fingers crossed that Alltel will let my wife out of her contract so we can move her over to Cingular. She talks WAY too much to other Cingular customer's to not have Cingular m2m.
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WOW! This thread has gone beserk since I have been gone!
Let' set the record straight:
IF you are receiving mobile-to-mobile with Cingular customers in the OKC/Grant markets, then you are experiencing a glitch in the system as not all customers are. DO NOT COUNT ON IT as it is in error and will be removed once you migrate to an ALLTEL phone and plan. This is caused by an error in the billing system that ATTWS used, Cingular owns now, and ALLTEL is using by proxy.
Mobile-to-mobile is not a valid reason for a no ETF contract cancellation. This is becuase with ATTWS you never had mobile-to-mobile with Cingular customers to start with.
I also do feel bad for people that are going to leave, and I know there will be some, becuase I kno...
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Let' set the record straight:
IF you are receiving mobile-to-mobile with Cingular customers in the OKC/Grant markets, then you are experiencing a glitch in the system as not all customers are. DO NOT COUNT ON IT as it is in error and will be removed once you migrate to an ALLTEL phone and plan. This is caused by an error in the billing system that ATTWS used, Cingular owns now, and ALLTEL is using by proxy.
Mobile-to-mobile is not a valid reason for a no ETF contract cancellation. This is becuase with ATTWS you never had mobile-to-mobile with Cingular customers to start with.
I also do feel bad for people that are going to leave, and I know there will be some, becuase I kno...
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Correction... the m2m from ATT customers are like cingular old m2m feature. if they are on network and in their home market it is m2m to cingular. it's just not expanded nation wide.
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Yea, but apparently you don't get the activation fee refunded if you cancel within 14 days...(please confirm/deny this please)
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😢
being an ATT customer whose contract is being bought by ALLTEL and I will be overseas with no way to select my phone until after the transition, I fell screwed over. I talked to 5 ALLTEL reps and supervisors before I finally got a straight answer. I will no longer have service with my GSM phone by August 1st. I don't get back from Europe till Sept. 1st. I have a deal with ATTWS to use my phone over there while I'm going to school but this is pathetic. As a customer, I feel cheated and taken advantage of. ALLTEL and ATTWS(Cingular Blue) cut out of the loop the consumers of ATTWS in OKC in late January. They wouldn't even let the FCC hear our comments. Whats worse is that I am locked into that contract and I will probably hav...
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being an ATT customer whose contract is being bought by ALLTEL and I will be overseas with no way to select my phone until after the transition, I fell screwed over. I talked to 5 ALLTEL reps and supervisors before I finally got a straight answer. I will no longer have service with my GSM phone by August 1st. I don't get back from Europe till Sept. 1st. I have a deal with ATTWS to use my phone over there while I'm going to school but this is pathetic. As a customer, I feel cheated and taken advantage of. ALLTEL and ATTWS(Cingular Blue) cut out of the loop the consumers of ATTWS in OKC in late January. They wouldn't even let the FCC hear our comments. Whats worse is that I am locked into that contract and I will probably hav...
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