ALLTEL SUCKS!!!! if your thinking of joining alltel DON'T!!!!
let me start of by saying sorry this is so long but i am extremely angry and there is a lot to this story. i never thought i would say this but alltel really really REALLY sucks! i have been a very happy customer for 10 years now and my bill has never been less than $80.00, and now it's $130.00 . i purchased my wife a new v9m last month out of contract because she really wanted it. 2 weeks ago i purchased the new htc touch, out of contract. so i just spent $1,100.00 in less than a month! not to mention i purchased the ppc6800 under contract 6 months ago, but still $300.00! thats $1,400.00 in a matter of months! so here is the story. in September of last year i decided to upgrade from my 2 year old razr to a smartphone. i signed a 2 year cont...
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if anyone knows anyone at alltel that could help i would appreciate any help!
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The exchange by mail process is a little dicey because it's hit or miss whether you'll get a new phone or a refurb. What you probably should have done, and possibly still could do, is activate the 6800 and go into the store to do an insurance claim on it, get a whole new one. Once you have the new phone, re-activate your 6900 and sell the 6800 as a never used smart phone. You could probably make a nice haul off of e-bay as I had a friend who recently sold a used rumor on there and got more for it than it retails at.
I guess the important part is finding a rep who is good at his job and knows how to work with the system a bit instead of just being there to collect a paycheck. It's unfortunate, but there are a lot of ****ty reps out there ...
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I guess the important part is finding a rep who is good at his job and knows how to work with the system a bit instead of just being there to collect a paycheck. It's unfortunate, but there are a lot of ****ty reps out there ...
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i appreciate the ideas. the problem is i already sold the refurbished phone and can't get it back. i just still think it's funny that the phone never acted right and was for all intensive purposes working except for the vibrate. now somethings wrong inside the phone someplace where the customer can't see it? seems awfully fishy to me. i know alltel doesn't have much to do with the warranty exchange but i would think they should help out for a good customer. i should also state that the refurbished phone worked fine before i sold it. still seems to me the phone wasn't right from new. I'm betting if i would have taken the phone back in the first couple of weeks they would have found the faulty board and still would have blamed me. seems very v...
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You also have to watch on Ebay because said friend who sold his phone on there had never had an issue with his phone, but once he sold it, the guy who bought it supposedly had all kinds of problems. It may be the buyer trying to back out of his end of the sales obligation.
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so you've had one problem in ten years? gosh, that makes me want to leave a company.
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yep that's funny! you guys must work for alltel because you have the same mentality as the rep i dealt with today! it might be one problem in ten years but that's probably only because i have only had one phone that was a problem! $1,400.00 in 6 months on cell phones, that's like $80,000.00 in vehicles in 6 months by comparison. i used to be a service manager for a gm dealership for 10 years and you can bet your sweet a@@ that if a customer spent $80,000.00 in 6 months with my dealership i would have taken care of them!!!!! even if gm wouldn't! funny, i think that's why they call it CUSTOMER SERVICE! guess alltel shouldn't say customer service anymore they should just say number one in not our problem!!!!
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No I don't work for Alltel.
You say Alltel sucks because these HTC phones have problems. Should they have helped you? Yes. Are they required to? No. Would any of the other big 4 companies do so? Most likely not.
Try to escalate it and don't give up. That is all you can do, that is all you can do with any issue with a company.
You say Alltel sucks because these HTC phones have problems. Should they have helped you? Yes. Are they required to? No. Would any of the other big 4 companies do so? Most likely not.
Try to escalate it and don't give up. That is all you can do, that is all you can do with any issue with a company.
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themps, thanks for the response and sorry for some of the things I said. i'm just so mad because there was no damage to the phone and I really got screwed. I mean i took it in with no damage and in great shape, who new I would of been better off by trashing the phone!
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I would say, get your old 6800 back that was said to be damaged. Then do an insurence claim on it for $95. Once you get your new phone, sell it for at least $300 and you've made a $40 profit.
My wife had a phone that we replaced with XBM(exchange by mail), and they said the same thing as in your case. Well, being a cell phone tech myself, I took the phone apart to see for myself. It DID have a little corrosion on the circuit board indicating liquid had been there, so I could not complain about what they told me. However, I did get on my wife for keeping her phone in the bathroom with her. She will sit the phone on the counter, get a hot shower or bath, and then when she gets out, she has to wipe the steam and moisture off of the mirror....
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My wife had a phone that we replaced with XBM(exchange by mail), and they said the same thing as in your case. Well, being a cell phone tech myself, I took the phone apart to see for myself. It DID have a little corrosion on the circuit board indicating liquid had been there, so I could not complain about what they told me. However, I did get on my wife for keeping her phone in the bathroom with her. She will sit the phone on the counter, get a hot shower or bath, and then when she gets out, she has to wipe the steam and moisture off of the mirror....
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thanks again guys i've pretty much cooled down now. i'll probably end up paying the bill and forgetting about it. i thought about the insurance thing but they won't let me do that because i activated the touch and have insurance on it. i really do appreciate it though.
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and another thing it isn't like the one problem i had was a mixup on my bill or something i did wrong and am trying to get free! it's a $160.00 problem. if i didn't have insurance and broke the phone and then tried to get it replaced under warranty it would have been different. i did nothing wrong yet alltel says it's essentialy my problem. once again just great CUSTOMER SERVICE, i'm sorry i mean great not our problem!!!! i also like how you guys come on here and talk about the millions of phones a year alltel sells and then say it's the manufacturers fault. which is sort of is but i would say millions of phones a year would give alltel a little pull with the manufacturer to keep there customers.
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I also find it classic you guys can make light of my delima when your not in my position. so let me pose this question, if alltel who you are so happy with calls you tomorrow and says hey there is a problem with the phone manufacturer so we need you to give us $160.00 you would just fork over the money? i'm betting you would be just as upset and that's without spending $1,400. in last 6 months!
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When you did the exchange by mail did you read the agreement that you had to sign?
How long did you wait to sell the one on ebay. That $165 is a standard fee if Loaners or warranty exchanges are not returned within a certain period of time.
Unless that warranty replacement is retunred then the fees will not be removed. this is a fee that is charged by the vendor that handles the replacements. Believe me that the retail stores are not authorized to remove this charge.
How long did you wait to sell the one on ebay. That $165 is a standard fee if Loaners or warranty exchanges are not returned within a certain period of time.
Unless that warranty replacement is retunred then the fees will not be removed. this is a fee that is charged by the vendor that handles the replacements. Believe me that the retail stores are not authorized to remove this charge.
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i did return the phone in time. they didn't charge me because of the time frame. they charged me because the phone was damaged internally somehow. i only waited a week to sell the replacement because as i stated my old phone didn't even have a scratch on it, it was like new. so i didn't dream they were going to charge me.
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I didn't type that the way I should have. By the sounds of it they are charging you for the phone they gave you as a replacement because because you did not return it. Once they send you original back you have 7 days to return the replacement phone. BUT snce you sold it you were unable to return it, therefore $165 on you bill.
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I actually saw something similar to this situation the other day. A cust did an xbm for a v3m razr and everything was gravy till they mailed her original phone back to her stating it was water damaged. I looked at the notes on the acct and apparently the rep that originally helped her and issued the xbm said there was massive amnts of battery acid everywhere and it was not her fault. However Alltel still would not give her a new phone cus their technicians follow whatever rules they have to follow....??? I am not sure. The cust then got on the phone w Motorola and explained her situationaand they were more than happy to send her a replacement. Basically what Im saying is that the warranty is ultimately up to the manufacturer and if you ...
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Let me see if i got this right......your upset that your warranty was denied becuase you damaged your phone....? what do you think alltel has to gain from damaging your phone...you think that they sit there adn try to cheat a ten year customer out of something? ......let me ask you as a gm service manager....did it cost less to get an oil change in a 50,000 car or a 20,000.....there the same because nobody deserves better than the next person in line quit trying to feel so privilaged
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not trying to feel so privileged! but i will tell you that i gave free oil changes to good customers of mine but not the once a year guy! so yes some people do deserve more!!!!! let me ask you this just as another example smarty, do people get discounts when they buy in bulk? oh, i believe they do! as for the phone damage i don't think they did it. what i was saying is maybe it was damaged when installed in the phone at the factory! have you ever heard of that happening? i sure have! as for me damaging the phone, if you read my post correctly, i stated that even the rep agreed that there was not even a mark on the phone! I'm not trying to cheat either. as i stated i had insurance on the phone. so had i known it was damaged i could have payed...
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Well the question was is there a different price for services based on what the cost of your car was? the answer is no.....you get a free oil change because the cost for 30 min worth of work for a min wage person is 3.50 and for oil and filter maybe 8 dollars for the cheap bulk oil you pump in the car...so 15 dollars at the most is your gift for allowing people to overpay to get work done at a dealership?....and what cell phone company gives you a discount for bulk buying except on a business account or going to an agent? the fact is that the reason that they send the phone away is so an independent person checking to see if it was manufacture error or owner error....after reading some of your responses i can guess which one it is
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what conclusion do you draw from my posts? that it is my fault? do you get that since i have had one problem in 10 YEARS? or is it the fact that in other posts i accepted the fact that it was an inconvenience but not enough to drop alltel? was it the fact that i had insurance and didn't use it? or was it the fact that i apologized for flying off the handle? the fact is the only reason i am arguing with a no brainer like you is because your the type that comes on here and knows everything, everyone, and every situation!! the fact is you don't know me and you don't have a clue! but you sure will put your 2 cents in and insult people! i stated in my first post i didn't want to insult loyal alltel customers so if you don't like what you are read...
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First things first.....no lcd TV alone COSTS $2000 you can get a 8.5 in one installed at a dealership for about a grand at cost " yes i was a desk manager at a Nissan dealership" My point is this...I believe that people who get online and start a post entitled ALLTEL SUCKS!!!! if your thinking of joining alltel DON'T!!!! for something that has been deemed there own fault by an independent person has the words "I FEEL PRIVLAGED" tattooed on there chest along with about 70% of the people on this site crying about how they are owed something.....I have neither the time nor the patience to deal with that type of person....and I'm judging you based on the words you wrote when you started this forum
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you better call you local gm dealer! who do you think pays the independent persons wage? how independent do you think he is? if there is anything questionable you can bet he doesn't side with the customers! so again I ask since the phone never worked right is it possible the board was faulty to start? when you were at nissan did you ever see a pcm with a broken board? probably not since you were a desk jockey! but I can tell you I have! should I charge the customer for that? if the mother board on your computer is cracked and fails under warranty should you be charged? bet you would feel different then!
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Let me start of by saying sorry this is so long but I am extremely angry and there is a lot to this story. I never thought I would say this but ALLTEL really sucks! I have been a very happy customer for 10 years now and my bill has never been less than $80.00, and now it's $130.00. I purchased my wife a new v9m last month out of contract because she really wanted it. 2 weeks ago I purchased the new htc touch, out of contract. So I just spent $1,100.00 in less than a month! Not to mention I purchased the ppc6800 under contract 6 months ago, but still $300.00! That’s $1,400.00 in a matter of months!
SOUNDS LIKE SOMEONE SETTING UP TO JUSTIFY ASKING FOR SOMETHING
So then I asked is it maybe possible the phone was faulty from the...
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SOUNDS LIKE SOMEONE SETTING UP TO JUSTIFY ASKING FOR SOMETHING
So then I asked is it maybe possible the phone was faulty from the...
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I really hate to say you are a moron but I guess I seen you say it to someone else on here so what the heck, if the shoe fits. I can judge you by the way you post to other people. I still don't get where you think I want something for nothing. I would have used my insurance if I had damaged the phone. it wasn't like I didn't pay insurance then asked alltel to foot the bill. if I still had the old phone I would just use insurance, but I have since activated the new touch. I still laugh at the fact you keep saying I damaged the phone. if I had why would I not use insurance for a new phone to sell instead of a refurbished? by the way you must have left that clerk job a long time ago because at cost a $20.95 oil change looses money! and it wa...
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20.95 i said the cost for you to do it not what you were charging customers....and a clerk job as a desk manager ? you damaged the phone ....I say it, Alltel says it,the manufacture says it.......who else needs to tell you.....you started a forum saying alltel sucks and never to join them because they followed policy and every rule that is set in place to keep people that are to cheap to just pay for a new phone if they chose not to use insurance or were retarted enough to sell there replacement phone before there warranty claim had been fulfilled.....you f'ed up and you have to deal with it now quit crying pay your bill and try not to f up your touch
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😛 I'm thinking about it. Just try and stop me! 😛
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well i was stupid to sell the warranty replacement phone because they state they will only charge you if the phone is physically damaged which it wasn't! next time i'll know better. and actually alltel didn't say it they just stuck to what the manufacturer warranty said which is fine, cuz i'm over it now. i like how you say i was to cheap to pay for a new phone, didn't i say i just payed full price for a new razr2 and a new touch ($1,100.00) you retard!!!! all i can say is karma is a b!@$# and you my friend by wishing bad for people and talking down to them will get you in the end!! make sure and send me an e-mail when you get screwed so i can tell you how dumb you are for myself and the other people on this forum you have talked down to. p....
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You used to work as a what service adviser? and now you don't because your either to old, on ssi for being retarted,or got fired for giving away plasma tv....or maybe your not smart enough to make 150,000 a year to sit behind a desk and pencil deals .....either way i don't care......the fact is you messed up and have spent weeks on this forum crying like a little girl under a perceived injustice....you know as well as anyone that warranty does not cover something you do to your phone......and everyone that has touched the phone has told you you did something to it....the people that denied the warranty, the people at alltel who told you they couldn't do anything, and anyone with commonsense who knows that your venting for the wrong reason a...
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not that it matters but i was a service M-A-N-A-G-E-R! hope i spelled that out big enough and slow enough for you. i am 31 years old and i left gm to go to uprr when my wife got pregnant (more money and way better benefits). truth be told i'm glad you weren't in the service side because you obviously have no people skills and obviously can't perform customer service! you would of had the service score so negative the dealership wouldn't have been able to perform warranty work. i see you joined the forum a few days ago and you probably should have joined a different forum so you could talk down to people and call them stupid/morons! this forum is way to good for you! as far as complaining for weeks i think if you look at the posts i only comp...
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My character is to do the right thing, take care of your own responsibilities, and don't get online and cry about how no one will do anything special for you.......my life is spent laying facts on the table and making it make sense to people.....i don't make excuses for my mistakes or my failures.....thats what i do .....customer service is not described as giving stuff away so people wont cry.....and i joined this forum and registered just to send a comment to retards like you.....service manager i don't believe.....and which excuse did you use for leaving your wife was pregnant or a better paying job? and what is it you do now sit on the Internet and try to get warranty repairs on your key board for the water damage from you crying on it ....
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whatever! so are so dumb i don't even think you know what you are saying! i literally look forward to reading your posts because you make me laugh so hard . man you are hilarious! do all the people you meet and know laugh at you in person or do you think they make fun of you when you are not around? i left gm for both reasons. better pay and the excellent benefits since my wife got pregnant. if you really worked for a dealership, which i don't believe since you don't have a clue, you know they don't have very good benefits. union pacific railroad has some of the best benefits of any company! and one more thing sometimes customer service does involve giving stuff away! but as i said you don't have a clue!! by the way, does your mom know your ...
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oh yeah like i said join another forum and tell people there they are stupid, retarded morons! this great forum doesn't need a real jacka$@ like you. people come hear with legitimate questions and concerns to get help with not hear negative remarks from a@@ho$#! like you!!
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oh does somebody need a hug because his little feelings got hurt....sniff boo-hoo.....this is my forum and im the big bad man named billyo.....go find your own snifffff....i tell you what you answer a couple questions and i will never post another comment to the crying little children like you on this site....
1. how is your wife and my kids.
2. how long does it take for your pulled labia to heal after getting mad at the alltel rep.
3.i appriciate it if you call me by my legal name of dad
1. how is your wife and my kids.
2. how long does it take for your pulled labia to heal after getting mad at the alltel rep.
3.i appriciate it if you call me by my legal name of dad
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dude you are seriously funny! you got me! i don't have much to say to that!
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1. my wife is fine but they can't be your kids because you have no balls!! 2. you obviously are the one with the labia so you would have to tell me! p.s. i didn't get mad at the rep. 3. you can't be dad because you had your tubes tied!!!
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Alright....usually I'm one who would come on here and bash you for trying to get stuff outside the rules but today I'm going to try to help.
First off, Alltel makes no money off of you buying a phone...whether you pay full price or not so they don't care how much you spend on phones. Being a 10 year customer does mean something and paying "alot" each month does too. However your definition of alot and Alltel's is gonna differ. Here's what you need to do: Take your "defective" 6800 into a store (probably a different one than the first time) and respectfully ask to speak to the manager. Explain the issue....the XBM issue, not the previous issues because they won't matter...you should have handled them when they occurred. Tell them ...
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First off, Alltel makes no money off of you buying a phone...whether you pay full price or not so they don't care how much you spend on phones. Being a 10 year customer does mean something and paying "alot" each month does too. However your definition of alot and Alltel's is gonna differ. Here's what you need to do: Take your "defective" 6800 into a store (probably a different one than the first time) and respectfully ask to speak to the manager. Explain the issue....the XBM issue, not the previous issues because they won't matter...you should have handled them when they occurred. Tell them ...
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i appreciate the response and i thank you very much! i have pretty much given up and also realized i should have waited a while before posting this thread. now that i have calmed down i have realized it's not really there fault. it is just a terrible circumstance and unfortunately it happened to me. but i will pay the money and stay with alltel. at least one problem in 10 years is better than a problem everyday with another carrier!!!!!
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my original post:
"so you've had one problem in ten years? gosh, that makes me want to leave a company."
YAY...no u got it buddy.
"so you've had one problem in ten years? gosh, that makes me want to leave a company."
YAY...no u got it buddy.
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yeah you were right. again i appoligize for posting the way i did i was just very upset. sometimes you just need to hear some positives from other people. i'm still posting some pretty harse stuff on other posts but i just hate to see some people bashed for nothing. if i wouldn't of had insurance and dropped the phone in the lake it would have been more of a no brainer. but again thanks for being a little bit of the light at the end of the tunnel!
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I would try contacting every manager they allow you to contact, however fully document names, dates, and conversations. Let the last manager you speak to know you will be filling a report to the BBB, as one last push. BBB.ORG is where you file, the more documented the report, the more successful you will be. Companies take the BBB seriously. I work for a large company and anyone that contacts the BBB gets almost anything that is fully documented from the beginning of the issue. If you don't know employees names you previously talked to, often times you can ask any representative who you talked to and they should have that documented with dates as well. Here is the email listed for contact on the BBB website. (Corp.Exec.Cust.Rel@ALLTEL.c...
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billyo2222 said:...
Let me start off by saying: sorry this is so long, but I am extremely angry and there is a lot to this story. I never thought I would say this, but Alltel really, really, REALLY sucks! I have been a very happy customer for 10 years now and my bill has never been less than $80.00, and now it's $130.00. I purchased my wife a new v9m last month, out of contract, because she really wanted it. Two weeks ago, I purchased the new HTC Touch, out of contract. So i just spent $1,100.00 in less than a month! Not to mention, I purchased the ppc6800 under contract 6 months ago, but still $300.00! That's $1,400.00 in a matter of months! So here is the story: in September of last year, I decided to upgrade from my 2 yea
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if your going to respond to his post do it in an non annoying fasion and have something smarter or funnier to say than " that blows "
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I have seen phones come back from the manufactures repair department stating that a board was damaged, yet the phone doesn't show signs. It is possible to happen. Product Guard is a smart thing to get for your phone, especially if getting a smart phone. Personally, I wish i could refuse to sell a phone to a customer unless they took product guard for there phone.
What you should of done, that could of helped you in this situation, is when you started having problems right away, even if you thought it was a flaw, it would of been good to go back to the store and just say "hey, my phone is doing this, is that normal?" More than likely if you had done that soon enough, they could of swapped the phone right then and there at the store. ...
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What you should of done, that could of helped you in this situation, is when you started having problems right away, even if you thought it was a flaw, it would of been good to go back to the store and just say "hey, my phone is doing this, is that normal?" More than likely if you had done that soon enough, they could of swapped the phone right then and there at the store. ...
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i should of waited to sell the replacement phone as well. i just never thought they would ship mine back because as i stated it was flawless. but you live and you learn. next time i'll know to wait and make sure everything is ok, just in case i need to use my product guard.
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so will you start a new forum stating that alltel doesnt suck and i will start being nicer to you
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In my area, (and only my area 🙄 ) Alltel has decent voice quality, same as Verizon, considering they use the same technology. I can't say I'm on their network alot when I'm out of town though, mainly because alot of the coverage is based on agreements with other cell carriers. But I have to say, Alltel's text messaging service is horrible where I'm at. Everybody I know on the west side of Virginia complains how Alltel's text take so long to send. The phone will say it sent it and the reciever gets it about 2 hours later! 😡 I had better experience with Verizon Wireless and I when I traveled I was on Verizon's network all the time, not on someone elses.
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or get with a carrier that doesn't have you "send things off". I hated that when we sold Nextel. You had to send the phone to Motorola's repair center...it was a real crap shoot if your problem would get fixed. Most of the time the phone would come back having the same issues. Other times the repair center would say that the phone was physically damaged (even though it had zero signs of any damage).
This is poor customer service...
This is poor customer service...
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