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Top message:  Dear idiot customer by vzman23   Mar 1, 2008, 2:43 AM

Replying to:  sure brad, whatever you say. by vzman23   Mar 5, 2008, 12:32 AM

Re: sure brad, whatever you say.

by bradspace    Mar 5, 2008, 4:05 PM

vzman23 said:
bradspace said:
Perfect example of why I left your ****ty service and phones behind. This tryly is the mantra of Verizon. So far, I have convinced a bunch of people to bail from your tired, overcharging slow ass network and am in the process of negotiating new contracts with different providers for my company's land lines, cell phones and WiFi card contracts. Please have this tattooed on your forehead you "genius" so you can see why you're out of a job and on the cheese line.

And this is the mantra of the customer who didn't get what he wanted. It is amazing how many people who switch carriers on phonescoop have their own "companies" with multiple lines of service.

If you think you can get it better somewhere else, go for it. The number one thing is whatever the customer thinks is what will make them happy. They (the carriers) are all basically the same except AT&T doesn't have as good or fast of a network and Sprint's customer service reps are staffed, in general, by idiots, though they are getting better, however the outsourcing service they have in India is absolutely terrible.

Yeah, I didn't get what I wanted. Customer service. Imagine that, I expected that I would get a phone and service that would work as expected, and as advertised. What I got instead was a bunch of asshats telling me that it was my phone, no it was my line, no it was my location, no it was my phone and on and on and on... Finally, after hours upon hours of being on the phone and three different phones later, I was told that, and I quote, "Sir, no one ever told you that you wouldn't have an echo on your phone line." That was the superior customer support that I received. Needless to say, I paid the extortion fee, let Verizon and haven't looked back.

As far as having my own company, you didn't read my post. I make decisions about who we use for all types of technology in our company. Not MY company, the one I work for. They have always used verizon because that's what you do on the east coast. I am working diligently on changing that. Verizon will not be a part of this company going forward if I can make that change. Regardless, the best part is that I have no need to prove anything to you, a disgruntled minimum wage service rep.

ATT network worse?? You're living in a dream land slim. I have been to the other side of the mountain and it is good...and fast. And best of all, when I need customer service, which for the record has been twice since I switched, they actually HELP me. Imagine that!!?!?! And, here's the real kicker, they don't charge me for it. What a concept. Fast, reliable service, great signal and customer service that actually services their customers.

No, you're right, Verizon has it all. I think your break is over now, put your headset back on and get back to "servicing" those customers.

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