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Sprint Revising 'Premier' Upgrade Program April 1

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Very Disappointing (bait and switch) but the "spin" is even more insulting

by mbrenner    Jan 24, 2011, 7:23 PM

'It's now large enough that having two levels of benefits makes sense. Our Premier customers have told us that it's only fair that we recognize those Premier customers who spend more or have shown us their loyalty by being with us longer."

I think that I can say without any reservations that any Premier customers who told them to have better perks for those who spend more and have been loyal longer, didn't request that the recognition be accomplished by screwing existing Premier members out of benefits that they were told they were going to get when they renewed their contracts last time. I'll bet 2x my ETF that the intent was to create a new tier with extra benefits, not remove existing ones from others. "Hey I would feel more special if you didn't give me anything I don't have already but you would take stuff away from others" Yea that just what we asked for! Thanks Sprint for being responsive to your customers and making some of them feel really loved and valued.

Beyond that contract language aside this is unethical to change during a contract period. If they did it after the next upgrade (like the 10 dollar data fee thing) it would be raising fees but ethical, you can hang on to your phone. If you got a new phone last year (any time prior to notification that Premier was going to change) than you extended your contract for two years with the understanding that you could get a new one in 1 year. It was an understanding that you had with Sprint, Heck if you look at the web site today under Premier you see yearly upgrades. So even people upgrading today should get new upgrades next year.

Its really a symptom of not enough competition in the Wireless industry. The big guys are in a race to raise prices and they all follow when one of them makes the terms worse or raises fees the others do to.

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