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AT&T To Begin Un-branding Cingular Monday

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Top message:  Thoughts from a Cingular employee by Future   Jan 14, 2007, 7:16 PM

Replying to:  Re: Thoughts from a Cingular employee by TradeMark_310   Jan 14, 2007, 8:44 PM

Re: Thoughts from a Cingular employee

by Future    Jan 14, 2007, 9:00 PM

I'll try to answer your questions in the order you asked them.

Do I make the same amount of commission on a price matched phone as I would if it was sold at full price?

We dont make any commission on phones at all. Our commissions are on features and rate plan loading... things like insurance, text messaging plans, new ads... thats where we make comm. So how does that help me? Price matching gets customers in the door with the phone they want, at the price they want. A happy customer helps me.

A Union certainly and undoubtly is more good than bad. Bottom line, and not even worth arguing about.

Do I know why they are changing the name? Sure I do, I work for the company and I'm much more intelligent than the respect your sending me.

As for the customers not wanting to uunderstand. I wasnt speaking on behalf of ALL customers, the majority of the customers who have come into the store with questions about the name change have been pleasent and understanding... BUT a select few have come in very upset about their old ATT service and are certain that all their old problems are going to come back and haunt them. Have I tried to educate them? Sure... but some people listen to no rhyme or reason once they've come to a decision. In my old college philosophy class, we called these people "soft thinkers".

The name is going to be changed, it is what it is.

TradeMark_310 said:
Does price matching get you the same amount of commision as if you sold it for full price? If not, it doesn't help you too much. Also, being Union is up and down, if they decide to strike tommorow you are assed out of a check.
And you spoke of customers, do YOU know why they are changing the name? You said they don't want to understand as if it's the customer's problem, but if there is nothing to understand, don't put it on the poor innocent LOYAL customers who have to suffer through this. When you ask an old AT&T customer about a brand change, all they remember is the stromg-arm tactics Cingular used to get customers over to them...

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