Review: Samsung SYNC
Calling features all work as expected. In a call, the center select button activates speakerphone, while the left softkey brings up a menu with additional options, including a whisper mode that lets you talk softly into the handset.
A quick press of the down key brings up the contact list, which can be sorted by multiple letters to quickly find a person. If a contact has multiple numbers in the entry, there is no indication of this until you press select and view the contact card. Only the mobile number, which is the default, is displayed. Samsung did not use its sub-menu preview trick here, though this really could have benefitted from it.
They did however add a neat shortcut to people's mobile phone number from the home screen. If you T9 in the first few letters of a person's name from the home screen, you can use the options menu to select "easy search." This displays a list of matching contacts, and you can select one to call. This is similar to the quick lookup found on Windows Mobile Smartphones, only it requires an extra step and is a bit more limited.
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Contacts can store an immense amount of information. Up to 4 phone numbers, 2 email and street addresses and more. You can even add IM buddy names that will be associated with the integrated IM client. Each contact card also allows you to store customized ringtones and photo caller ID. Photo caller ID was difficult to find because it uses the same icon as the name fields and is labeled as caller ID with no reference to pictures. The Sync even makes entering email addresses easy by filling in the @ for you.