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User: vzwinagent

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These are the most recent forum messages posted by vzwinagent:

Re: Customer Service very lacking
Nov 1, 2013, 7:02 PM
in the Verizon Wireless forum

No, unfortunately we just here from customers that think they are entitled every day. If you sit back and look at your situation from the outside, I think it looks a little different is all. Me as an owner of a company wouldn't see any I did to cause your situation either, is all I'm saying. I don't mean to be rude at all, and if you were here in person I'd be able to explain ...

Re: Customer Service very lacking
Nov 1, 2013, 10:58 AM
in the Verizon Wireless forum

I agree with what Epik said. Here is another point of view. Verizon's policies are their policies. I've been selling Verizon for 10 years, and things have changed a lot through the years. Today there are hardly every any early upgrades. I'm shocked when I hear of anyone getting one. I mean they've done away with 1 year contracts, did away with annual upgrades, added an upgrade fee, and changed upgrades from 20 months to ...

Re: The newest best phone in the WORLD is soon upon us!!!
Aug 20, 2013, 10:02 PM
in the Verizon Wireless forum

Ahhh... memories!

Re: UNLIMITED DATA
Jul 18, 2013, 11:37 AM
in the Verizon Wireless forum

How?

Re: Verizon overcharging on 3G4G Hot Spot devices
Jul 16, 2013, 2:36 PM
in the Verizon Wireless forum

Not true. We have one we leave on 24/7 in our camper parked at the campground and there is no real data use when we're not there and not using it. You'll of course have a few mb here and there, but nothing to speak of. It sounds like you have some sort of issue. Of course they're going to tell you data could be sent or received unless it's powered off. That's just covering themselves ...

Re: Voice mail notifications
May 13, 2013, 10:22 AM
in the Verizon Wireless forum

Sounds like maybe you just moved the SIM card? Not sure. Either way just have Verizon fix the voicemail feature to the appropriate one.

Re: Kyocera Duraxt
Apr 5, 2013, 12:30 AM
in the Verizon Wireless forum

Never heard of it. Verizon hasn't sold Kyocera devices in YEARS and years. Also for Straight Talk that uses Verizon the only devices you can use are the Straight Talk branded devices. You can't bring your own.

Re: Want to upgrade but still have unltd data
Mar 29, 2013, 10:49 AM
in the Verizon Wireless forum

I've had people do them over the phone with the AOL team, which I thought was the only way and they keep it.

Re: Call/Message blocking
Feb 23, 2013, 6:11 PM
in the Verizon Wireless forum

Can't see how it would. iMessage is strictly through Apple.

Re: Billing issues on data overages
Jan 22, 2013, 11:58 PM
in the Verizon Wireless forum

Very interesting. My dads usage was what we thought was too high the week after Christmas in the Ft. Myers area. He had used over 1GB all the sudden and doesn't do much on his device or usually use that much. We thought maybe an app got left running or something because we could come up with no way he had used that much. No overages but highly suspect usage.

Re: iPhone to Android reset iMessages.
Jan 11, 2013, 11:11 PM
in the Verizon Wireless forum

I would think it would be iMessage that doesn't know. Your phone number is still registered with iMessage. I think if you connect the old iPhone to wifi and then turn off iMessage it should fix it. Make sure if you have any other devices with iMessage that they are linked to your phone number for iMessage too. It would be nice if it were somehow automatic, just not sure how iMessage would know on ...

Re: Not digging the phablets
Jan 10, 2013, 11:33 AM
in the Verizon Wireless forum

Just off the top of my head the Razr M has a 4.3" and the Razr HD and Max HD are 4.8".

Re: HTC Rezound
Dec 1, 2012, 6:10 PM
in the Verizon Wireless forum

A SIM card is not going to affect your audio. All it does is authenticate your device with the network. If you have data and can call, it's doing its job. I see no way possible for it to be causing this issue. I also agree with hardware issue. If a wipe didn't fix it, it's internal and needs replaced.

Re: Personal experience
Nov 30, 2012, 2:57 PM
in the Verizon Wireless forum

That doesn't say anything about unlimited data?

Re: Verizon Employees- Help!!!
Nov 30, 2012, 1:42 PM
in the Verizon Wireless forum

You're welcome!

Re: Interested in taking over someones verizons unlimited data plan!!
Nov 30, 2012, 12:38 PM
in the Verizon Wireless forum

You're wrong. You can still do an AOL and retail unlimited data.

Re: Verizon Employees- Help!!!
Nov 30, 2012, 12:38 PM
in the Verizon Wireless forum

Yes, it's true. Any upgrade will lose unlimited data. Only way to keep it is pay retail or don't upgrade.

Re: Question about transferring upgrade eligibility
Nov 27, 2012, 2:08 PM
in the Verizon Wireless forum

But I believe it's just for your eyes sake. If you back out they don't stay reversed. It's just showing you that to make it easier to understand, but in reality it's all being done systematically behind the scenes without moving any dates.

Re: Looking to Switch??
Nov 19, 2012, 10:04 PM
in the Verizon Wireless forum

There isn't any "repairing" equipment. It's either under warranty or it's not. If it is, they will replace it with a phone call to tech support, and ship you the replacement. It's not done in stores. I've seen very few errors ever with bills. When I have it's been caused by user error by a rep or something.

Re: Corporate stores don't know about new phone releases?
Nov 17, 2012, 8:38 PM
in the Verizon Wireless forum

I'm sure they'll have it. As often as new devices launch is easy at the store level to not know what's coming fairly soon. I used to be able to tell you a lot better than I can now.

Re: Corporate stores don't know about new phone releases?
Nov 17, 2012, 8:23 PM
in the Verizon Wireless forum

Plus, it's also available for pre-order right now. We've already done so for a customer. Not sure how that's handled at corp either, but we have the capability.

Re: Corporate stores don't know about new phone releases?
Nov 17, 2012, 8:23 PM
in the Verizon Wireless forum

Wouldn't be surprised. It's probably more they haven't looked at the resources made available to them about it. They probably don't receive the devices or materials until a day before, that's not surprising at all. I know there is information listed about it on our internal site, and I'm sure theirs too. Plus there was a webinar call this week I was on discussing it. Corp could be different but I'm sure they have similar things ...

Re: Corporate stores don't know about new phone releases?
Nov 17, 2012, 6:16 PM
in the Verizon Wireless forum

To follow up on that... there is more training for Apple devices than any other device out there. Pages and pages of training over each device and IOS release.

Re: Corporate stores don't know about new phone releases?
Nov 17, 2012, 6:15 PM
in the Verizon Wireless forum

There isn't much training on new devices. On the Indirect side we get a learning course about most new devices, but not all, and that's it. Heck they're all so similar these days there isn't much to know other than what the specs are. Most customers that really care have done their own research.

Re: Screw all of that
Nov 8, 2012, 3:20 PM
in the Verizon Wireless forum

Yeah, that's what we do too. We had about 4 of them charged back earlier this year. They were all just under the 6 month chargeback period when we got charged back. The only difference was these were all cases where the person moved the equipment to a totally different account after the upgrade. We disputed it and were told sorry, nothing we can do. If you notice in EROES when you do an ESN change ...

Re: Screw all of that
Nov 8, 2012, 11:28 AM
in the Verizon Wireless forum

Can I ask you how as someone else at the store level? maybe you're direct and I'm indirect is the issue? If it were done as an alternate upgrade, or swapping the upgrade as the person above suggested, that would remove the unlimited data from the line receiving the phone. As indirect if I upgrade the other line, and then do ESN changes I'll get charged back on the upgrade months down the road saying the line that ...

Re: lg lucid
Oct 24, 2012, 10:25 AM
in the Verizon Wireless forum

Sounds like the proximity sensor is covered, possibly by a case or something?

Re: $80.00 prepaid smartphone plan
Oct 16, 2012, 10:29 AM
in the Verizon Wireless forum

Yeah. Weird timing!

Re: $80.00 prepaid smartphone plan
Oct 13, 2012, 10:29 PM
in the Verizon Wireless forum

Yes, you can. Pretty much any 3G Smartphone other than an iPhone can be used.

Re: New phone new carrier!! HELP!!!!!
Oct 2, 2012, 7:50 PM
in the Verizon Wireless forum

Either would be fine. Verizon reps unfortunately are basically rewarded for selling Android over Apple so you'll hear that a lot whether its true or not. Basically on Android you'll get more customizations and a bigger screen. That's really about it. Apple is good for just working and working well, plus generally easy to learn and use. Customers go both ways for their own reasons.

Re: Help picking new cell phone
Sep 30, 2012, 5:05 PM
in the Verizon Wireless forum

Motorola's have always picked up the best reception wise, however those phones aren't out yet.

Re: Verizon Push to talk LTE?
Sep 23, 2012, 3:31 PM
in the Verizon Wireless forum

I never realized PTT was enabled on the Commando? I know the red button was put there for ability to be added in the future but I didn't know it ever was.

Re: Motorola Droid RAZR M
Sep 23, 2012, 3:30 PM
in the Verizon Wireless forum

Because it's essentially version 2 of the Razr.

Re: Data plan switched
Sep 10, 2012, 9:04 PM
in the Verizon Wireless forum

I don't disagree it shouldn't have happened without telling you. I could see it easily happening though. Considering the system automatically does it with basically no employee intervention and it happens for every single upgrade it's just kind of routine.

Re: Data plan switched
Sep 10, 2012, 8:54 PM
in the Verizon Wireless forum

So did you do an upgrade or not? If so it's been policy and very public since June. It would have been on the contract you received.

Re: New iPhone; do we really know when?
Sep 6, 2012, 11:31 AM
in the Verizon Wireless forum

The 21st is a date floating around.

Re: Which one do I choose
Aug 12, 2012, 9:03 PM
in the Verizon Wireless forum

The S3 would be my pick.

Re: Upgrade time.
Aug 7, 2012, 8:23 PM
in the Verizon Wireless forum

Honestly, right now I'd say the Samsung Galaxy S III. It's hard to beat. Seems like a great phone. The Razr Maxx is about to be discontinued in the next couple months. There will be a Razr Maxx HD coming though.

Re: Recently purchased Moto Pro Unlocked
Aug 1, 2012, 11:11 PM
in the Verizon Wireless forum

I was a little confused by the "unlocked" portion too at first. But the Pro is a global device so it actually can be "unlocked" which apparently is what he really means. So it may or may not be rooted too.

Re: This doesn't work
Jul 26, 2012, 1:13 AM
in the Verizon Wireless forum

Sure you get something, the option to walk away at any time without penalty. Them giving you discounted equipment is for your guarantee to stay, nothing else. You don't sign the guarantee you don't get the discount. So you are gaining the right to leave with no penalty. It's basically an even trade either way. You agree to stay and get a discount, or pay full price and can cancel when you want. I don't ...

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