These are the most recent forum messages posted by woodywoody500:
Re: call centers(long but necessary sry)
the problem is i am still paying for a mistake made when it comes to 'higher education'. i attended ITT Technical Institute. BIG MISTAKE. i put out 30,000.00 for nothing. i graduated software programming in the top 5 of my class 2 years ago and have not had one interview even though i have put out hundreds of resumes online and by mail. their placement is a joke. they compile a list of 5 - 10 job leads across ...
Re: what a cluster... (cellone to att migration issues)
no you don't, and don't try to tell me you do cause i know what your job is and what you do and you don't talk to custies, i do.
Re: Legacy Dobson
I hear ya. though contrary to what you say, all of the upper management is no good. most of the suppers are no good either. there are a few that are great, like our overnight ones, but other tha that, only a handful of the suppers and assist suppers are worth their salt so to speak.
Re: Bad News : (
man i from that area(jackson center :) ) so i feel your pain. working retail in that area is like comparing working day shift at the call center to working midnights. if we had a qouta here it would be impossible for us midnight reps to hit it. i've been here and on an entire shift one time i took 16 calls. 16 calls over 8 hours! thats 2 per hour. i average about 3 contracts per month. you ...
call centers(long but necessary sry)
why is it that working in a call center seems to take the joy out of living, the kama out of sutra per say? i have worked at a call center for a year and a half and life just seems bleak. when i wake up,(i work midnight by the way) i dread walking out the door to go to work. when i am at work every second that ticks by is a day and a half, and when ...
Re: How come
you should have my night. the closest person i can talk to is about 200 feet away from me and its not a good idea to yell back and forth at a call center. its been like this all night and last night and tomorrow night as well. ow well half hour to go.
Re: Curiosity Question
buy an unlocked SE phone. i have k550i and it is awssome. only complaint is with the music player cause it lacks bass. the k790 is also good. if you want a phone direct from att, get either the n75 nokia or SE w300i. i would highly recommend that you not get the w580 SE (sony slider phone) because of the keypad cracking issue. it was supposed to be fixed but has not been and i don't forsee that ...
Re: cheap laugh of the hour
people have come to expect that from retail stores for any company and can't deal with the ones that are actually nice and follow proper ettiquette.
Re: Policies and my worthless job (kinda long)
it was my understanding that if you know the last four of ssn and the name on the account with att, you can pretty much do anything you want on the account. is this not correct? if it isn't then here at the legacy dobson call center, we have been given the wrong info.
Re: Can you say spoiled?!
put her in the corner? everyone knows that does not work. my parents used to beat they everliving sh!! out of me and i'm glad they did. i think every little brat needs a tender knee and a hard belt.
Re: so i'm at work...
Re: Ever notice this with your office mates ( if you work in a call center)
i just turn on my ear buds to drown them out. :paranoid:
Re: You're correct... let's use this as an example....
i can't stand COR retail reps telling customers to call cust service. i know for one that our cor reps can do everything we can and more except bill eq to the account instead of charging it upfront, and cancelling an account.
Re: Let's get this out of the way.... *long*
actually, at my call center (yes i am a csr, go ahead witht the boo's) we really don't have a script. the only thing that is scritped is our greeting and the contract acceptance verification. the rest is up to the individual rep whether or not they will make small talk while they take care of the issue. personally i think small talk is great beacause i don't have to worry about being silent for too long(yes we get ...
Re: just failed a quality... (long and ranting)
i love that about where i'm at. if mr custy askes for sup we say, please hold for 1-2 min while i xfer you. nothing else.
Must rant (sorry a little long)
I had this customer who made me furious. i started the call trying to help her and actually wanting to help her but her attitude changed that real quick. she said she was having issue with her sms. ok. i can help with that. then she said it was on her bill. still able to help her i pulled the bill up and asked what the problem was. thats when she started. for 5 minutes i could not get ...
Re: Bad News : (
just curious but, was that kiosk in county market?
Re: Pretty Please!
i dun know if you still need this info or not but, all you have to do is call in to cell one cust care (we are at&t now but still have seperate cust care for the custies who have not switched over and for the divested markets) and speak with tier 2 tech dept. the turn around is like 2 days but, they will give you the unlock code. they just need the imei, your name and a ...
Re: How much this..... how much this...
no hable estupido
Re: Legacy Dobson
I'll donate to your cause. You'll have to pull it out my g-string though :?
Re: OMG(long rant sry)
Adam. i am the only guy with long black hair.
Re: cell software
I just looking for a way to mud from my phone. i would like to find one that does not require windows mobile or anything like that but if nothing is out there then i may be screwed. what are these terminal apps you are speaking of and what platform would the run on?
you do know using larger, bold type print makes you look more stupid right?
Re: Return/Exchange Policies
you work cell one don't you?
Re: OMG(long rant sry)update
Next customer a bigger OMG this customer has already called in twice and spoke with our one supervisor on duty twice. she calls in again and to my dismay(the 8 of us sit in close proximity of each other so we know when there is a problem customer) i get her. the first thing she says is she wants to cancel her service right now /;| . i'm thinking ok, kinda hard when our systems are down for maintenence ...
OMG(long rant sry)
I am having one of the worst nights i can possibly have. I work at dobson's cust service call center. I am sick(very sick), and i had put in for overtime since it was offered 2 weeks ago. I can't call off or i could get fired, so i come in to work my 14 hour shift, coughing, sniffling, and sneezing uncontrolably. I come to find out the techs are doing maintenence on our billing systems tonight(ugh) which means ...
Re: imported people?
At southern park mall? 8O
Thats pretty bad. :?
Re: am i weird?
I work for cell one, soon to be bought by AT&T. Hopefully, the great overlords at AT&T will deign to keep us lowly dobson care reps on when the takeover has been completed. What are the benefits like with AT&T? Also, any thoughts on what will happen to us dobson call center employees?
Re: Is any body here in the cellular industry?
One in the same isn't it?
Re: Police Say Man Fed Cats to His Pit Bulls
No. Don't care. No worse than the US military.
Re: Letters to customers
byebyecellone said: So just sit back shut up and enjoy the ride. Should be: So bend over, grab your ankles, and don't hol your breath. :lol:
Re: can someone please tell me...........
where do you get your information? I have a 300i and it is a great phone
Re: Hate to be devil's advocate.....
even rats now are pets. my buddy has one and hates when people talk about feeding them to snakes. Which is completely hypocritical because him, and the rest of his family are hunters and shoot deer and squirels and rabbits and turkey all the time. it just in he eye of the beholder. just like with christians. :lol:
Re: Hate to be devil's advocate.....
Have you ever had a rotwieler that you kept outside in a pen? probably never had an outside dog before. that dog could dig herself a new hole out of the pen overnight. it was impossible to keep her penned in if she wanted out.
Re: Energy Drinks!
Probably but, they can't be good for your liver or kidneys.
Re: This sort of thing happens all the time
Can i be your friend? :wink:
I had one use the same sort of schpeil on me for the nail care products. I told her i was not married, had no sisters, and my mom had passed away last year on christmas day, and she went back to the kiosk sat down, and when i came back through, she was still in the chair she had sat in looking very somber. It was hilarious :lol:
Re: imported people?
Wow, must be all over the US. Even the older ones are still hot :-)... Might it be a conspiracy? I am located in Youngstown, Oh area. Where is everybody else located that saw these people?
Re: lets have a vote
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII IIII :twisted:
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