I was curious to how many others out there may have felt that the settlement offer form was misleading. Did you feel that you were made to believe that you were going to get a complete refund or $200 if you didnt have a receipt? I have been sending emails to the "Settlement Admin" explaining my opinion but not having much luck yet. I feel it was intentionally laid out to make you believe that if you purchased a cheaper replacement phone ($100) you would pocket the dif between the V710 original price ($325 for me) I would have received a complete refund if I wasn't a customer any longer! If you did lets start complaining some more.
I feel completely deceived.... I have sent in my phone with all the receipts and because my phone went bad before the replacement site announcement went out, so I had to purchase a phone, I get nothing. Not even my 300.00 phone back and it’s been three months since I sent my information in...if there not going to send me a check, send my phone back to me...
The paperwork was misleading. I have all my business and family members' phones with Verizon. So I did not want an interruption in service and chose option 3.
When the paperwork arrived on how to proceed with the return the form clearly states" that you will receive the lesser of the old phone AND new phone. Not OR. I filed my claim form and expected to get the amount of the two especially since their website made me extend my contract by 22 months. This was not explained on the original claim form. I know their have been rulings since the original ( although I did not go into legal documents and read sadly a big mistake on my part) and am I to assume that a settlement administrator that expects me to follow procedures correctly canno... (continues)