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question about upgrade

jg12345

Jul 21, 2004, 11:27 PM
When you upgrade the contract do you still get the same price as new contracts? I am availabe for my new every 2 in august but my contract runs out in october. How much more could the phone be?
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punkintosh

Jul 21, 2004, 11:58 PM
as long as you sign a 2 year agreement again then you will get the cheaper 2 year price. even if your contract isnt up yet you can still do this, it will just be tacked onto the end of your current contract
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SPY050

Jul 22, 2004, 12:03 AM
You will certainly get the ne2 in August and your contract has to be extended for an additional 2 years from the day you use the ne2. Hope this helps 😎
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verizonemployee

Jul 22, 2004, 12:32 AM
This is really simple. Think of it like this.

Under Contract = Full Retail
Out of Contract = Discounted Prices

In some instances you may qualify for NE2. In order to qualify, you must have fulfilled a 2 yr contract (not just had the service for 2 years), had been on a pplan of $35 or higher, and sign up for a new 2 yr contract extension. THEN, you will receive a free phone, or a $100 credit toward the price of a more expensive phone. Mail in rebates apply in most cases, as part of your credit.

Example:
Samsung A650 is 79.99 w/$50 MIR = $29.99

The representative would charge $79.99 and discount it by $29.99, leaving a remaining balance of $50 owed in which the customer would submit in the form of rebate to receive the compensati...
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ToughLove

Jul 22, 2004, 8:00 AM
So, I don't mean to beat a dead horse, but...

I will not be eligible to upgrade from my phone on my current 2 year contract (at the earliest) until December. Now, I thought I was told a while ago that if I went and signed a new two year contact and upgraded my service to a plan over $49.99, that I might be able to get out of my current agreement. Is this possible?
You would think that Verizon would work a deal if there was more money to be made.

Dave D.
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xraytedjim

Jul 22, 2004, 1:42 PM
I am in this same exact situation as Dave. I currently have the 4400 and I also heard that if you upgrade to pix messaging then you can get the 2 year price, etc. Anyone know???
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VzwSlsRp

Jul 22, 2004, 2:21 PM
xraytedjim said:
I am in this same exact situation as Dave. I currently have the 4400 and I also heard that if you upgrade to pix messaging then you can get the 2 year price, etc. Anyone know???



Unfortunately, I can tell you with certainty that without being at the end of your contract (within 2-4 months of the end date) that you would be charged the full retail price. Verizon will only allow an upgrade under those circumstances. And with regard to reasoning, let me explain it this way: When you sign your initial 2 yr agreement you get a HUGE discount (ex. retail=$359.99, 2yr=129.99). VZW can't give out a discount like that more than once per contract term and make any kind of a profit (we are a busin...
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banshee98

Jul 22, 2004, 2:43 PM
VzwSlsRp said:
xraytedjim said:
I am in this same exact situation as Dave. I currently have the 4400 and I also heard that if you upgrade to pix messaging then you can get the 2 year price, etc. Anyone know???



Unfortunately, I can tell you with certainty that without being at the end of your contract (within 2-4 months of the end date) that you would be charged the full retail price. Verizon will only allow an upgrade under those circumstances. And with regard to reasoning, let me explain it this way: When you sign your initial 2 yr agreement you get a HUGE discount (ex. retail=$359.99, 2yr=129.99). VZW can't give out a discount like that more than once per contract term and make a
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VzwSlsRp

Jul 22, 2004, 2:52 PM
Well, make sure you are up on your policies there pal. First, I have never heard of being able to renew your plan with any more than 2 months left on a customers contract. You do realize that if you renew someone over 62 days out that you do not get paid on that sale, right?


I imagine you're likely a customer care rep or an indirect dealer. Recently, in my sales channel, they announced that customers can be approved for an upgrade with 4 months of the end of contract. And I'm well aware of the 62 day rule & how I'm paid thanks. And just since we're on the topic, that early upgrade policy you mentioned is only applied in certain situations and is not done in direct sales channels. Maybe you should check < ...
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couturefonvixen

Jul 22, 2004, 3:04 PM
I have a question about the 4 month exception for equipment upgrade. Are you now saying that VZW is allowing upgrade @ either 8 or 20 months into a 12 mo or 24 mo contract? I have been researching this and I have not found any information to support this claim. Has this info been made available to customers in some channels and not others?
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VzwSlsRp

Jul 22, 2004, 3:10 PM
As far as I know, this only applies to customers who initially signed on to a 2 yr contract. And this data was not made available to all channel. Again, I am not 100% sure who this info was distributed to specifically, but it is accurate and VZW has been honoring this in every case I've dealt with. That's about as much info as I can provide without going into confidential company info. Sorry I can't be more specific. 😢
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couturefonvixen

Jul 22, 2004, 3:13 PM
ok thanks.
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banshee98

Jul 22, 2004, 3:15 PM
This is done in direct channels every day, as that is where I work here in my corporate store. Here's why - If you were a customer, 1 year into your plan, and then we launch a video phone, do you think VZW would rather lose a few bucks to keep you as a customer by selling the phone at 2 year price, or have you cancel & go to Sprint? We both know the $175 etf + a deeply discounted Sprint phone is going to be less than the $349.99 full retail price of the current video phone. It was the same deal when the camera phones launched last year. If I may ask (politly, I might add), what region/channel are you from?
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VzwSlsRp

Jul 22, 2004, 3:28 PM
banshee98 said:
This is done in direct channels every day, as that is where I work here in my corporate store. Here's why - If you were a customer, 1 year into your plan, and then we launch a video phone, do you think VZW would rather lose a few bucks to keep you as a customer by selling the phone at 2 year price, or have you cancel & go to Sprint? We both know the $175 etf + a deeply discounted Sprint phone is going to be less than the $349.99 full retail price of the current video phone. It was the same deal when the camera phones launched last year. If I may ask (politely, I might add), what region/channel are you from?


I'm in complete agreement with you about the early upgrade program -- it is a valuab...
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banshee98

Jul 22, 2004, 3:57 PM
Perhaps the policies & understandadings are diferent between the different channels. The key words you wrote was "call in to upgrade". If thats the policy telesales runs off, great. I was simply saying how this is dealt with in stores. I have never heard of the 4 months early upgrade. I'm not trying to be a smartass, just saying what is done in stores.
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VzwSlsRp

Jul 22, 2004, 4:04 PM
banshee98 said:
Perhaps the policies & understandadings are diferent between the different channels. The key words you wrote was "call in to upgrade". If thats the policy telesales runs off, great. I was simply saying how this is dealt with in stores. I have never heard of the 4 months early upgrade. I'm not trying to be a smartass, just saying what is done in stores.


No problem, I had a feeling that the policies were different. Actually, customer care will routinely change the upgrade dates on accounts to within 4 months if you request it. And, to customers, these policies are all applied on a case-by-case basis. 😁
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Mr. Moon

Jul 22, 2004, 3:18 PM
Easiest way to get the 2 year price:

Port to Cingular.

This cancels your plan w/ Verizon and you pay the penalty.

Come back 2 days later claiming you get no service from Cingular in your house when you got great service with Verizon.

Go to Verizon. Explain situation that Cingular sucked and you want to come back and sign up for a new plan. Ask them to waive the termination fee since you came back and signed up again.

Port back to Verizon. Return all Cingular stuff. (Has to be done within 3 days of purchase)

I can verify this works since I've done it. Not intentionally, but it was totally true. We tried to switch to Cingular, but the service was horrible so we went back to Verizon for a new 2 year plan and ended up with bra...
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wildislander2

Jul 22, 2004, 8:51 PM
Mr. Moon, its not that simple. if you come back to verizon wireless and they waive the etf to reconnect the service, that doesnt automatically grant you equip upgrd elig..their are records because the fact is they have to pull the old account up to credit the Etf, so they are going to see that didnt qualify for upgrd..
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wildislander2

Jul 22, 2004, 8:44 PM
Through Aug, Verizon Also allows customers to upgrd early on their contract 4 mnths from contract end date if their price plan is 39.99 or higher, 6 mnths early if their plan is 79.99 or higher. They of course wont qualify for their new every two program with this early upgrd.
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