Motorola V710
IT WILL BE RELEASED NEXT WEEK
Motorola has quoted me that the phone will be released on next week by Verizon. They also said Monday or Tuesday of next week. if you feel this is inaccurate, please call them.
1-866-289-6686
At the prompt press 1 then 5 and ask them for the release for the V710.
1-866-289-6686
At the prompt press 1 then 5 and ask them for the release for the V710.
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I just called. I was told, "by the end of July." That means within 2 weeks. 😲
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compaq said:
I just called. I was told, "by the end of July." That means within 2 weeks. 😲
Guys -
The people at those phone centers that you speak with are not even in the US. Most of the calls are routed to Argentina...They have no clue except for the canned answers that are on their screens.
Call the 1-800 Motorola number is a waste of time and a lesson in futility!
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I am not sure where I called, except that the accent of the person with whom I spoke was American, not Argentinian. 😈
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Yea... i doubt that an american motorola phone number would be recieved in Argentina 😕
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needabox2live said:
Yea... i doubt that an american motorola phone number would be recieved in Argentina 😕
I have no idea where Motorola's call centers are located. However, I do know with absolute certainty that MANY companies have American phone numbers (toll-free or otherwise) that are routed to foreign call centers. This is a VERY VERY common practice.
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pwc said:
I have no idea where Motorola's call centers are located. However, I do know with absolute certainty that MANY companies have American phone numbers (toll-free or otherwise) that are routed to foreign call centers. This is a VERY VERY common practice.
As a matter of fact, I lost a job to said practice.
I've called Motorola a couple of times (not to ask when the V710 was coming out, but for service center info and etc) and have gotten a mixed bag of accents. Sometimes they sounded Indian, sometimes American, but really who can tell? The US is very multicultural.
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pwc said:needabox2live said:
Yea... i doubt that an american motorola phone number would be recieved in Argentina 😕
I have no idea where Motorola's call centers are located. However, I do know with absolute certainty that MANY companies have American phone numbers (toll-free or otherwise) that are routed to foreign call centers. This is a VERY VERY common practice.
right... i just called and someone with a heavy accent picked up, sounded like a foreigner... she said there is no info on any release dates...
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Yep... IBM PC Support goes either to North Carolina, Ireland or India. Dell's support all goes to India.
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Almighty1 said:
Yep... IBM PC Support goes either to North Carolina, Ireland or India. Dell's support all goes to India.
With the exception of PowerEdge servers, Optiplex desktops, and latitude notebooks.
Thankfully these are what the majority of the business customers use, so they give us support out of the good ole USA!
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jgb said:Almighty1 said:
Yep... IBM PC Support goes either to North Carolina, Ireland or India. Dell's support all goes to India.
With the exception of PowerEdge servers, Optiplex desktops, and latitude notebooks.
Thankfully these are what the majority of the business customers use, so they give us support out of the good ole USA!
Those are also items that also generate an actual PROFIT for Dell.
Also, business customers generally (as a rule) rely on tech support a bit less than the average customer of a $450 desktop computer setup.
Those two facts mean that the $sale/minute of tech support allows for more expensive suppoprt for business system customers.
Ju...
(continues)
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I thought originally they did outsource it to India but with enough complaints, they moved it back to the US for business customers.
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It's done all the time... ever hear of fiber optic network? You can call a toll free number "here in America" and it will be routed to anywhere. ATTWS has call centers in India. It's the luck of the draw when you call the toll free CS number. So YES it can be and IS done! What do you think all the fuss about outsourcing is about?
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Dell computer has had their customer service in India for years. Your local call to Dell is answered in India.
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Yep, Dell Support and Parts Sales all goes to
Wipro Spectramind Services Pvt Limited in India. IBM PC Support has always gone to either Releigh, North Carolina or Ireland or India.
Wipro Spectramind Services Pvt Limited in India. IBM PC Support has always gone to either Releigh, North Carolina or Ireland or India.
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compaq said:
I am not sure where I called, except that the accent of the person with whom I spoke was American, not Argentinian. 😈
You'd be surprised what can be done with a relatively small amount of accent training. They know that if you think they are cheap foreign outsourcers, that you'll demand to speak to an American rep and/or badmouth the company.
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I just called Motorola and they said that it will be released by Verizon and thats true the contest end August 1st however the date of release is not exact and will be set Verizon not Motorola. Also they have shipped the phones to Verizon and its up to them to fix the release date, if you dont believe me call 18662896686
thanks
thanks
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compaq said:
I just called. I was told, "by the end of July." That means within 2 weeks. 😲
It also apparently means that individual reps are making their own guesses. For anyone that's ever worked in a call center environment, you all know that if there was a significant piece of information such as the release of this phone, everyone in the place would know EXACTLY how to answer questions about it and every caller would receive the same, exact asnwer EVERY time.
The lack of consistent answers from VZW reps only shows that there has been no official word from the higher-ups yet. Doesn't mean that it WON'T be out next week, or in two weeks; but if it will, the decision hasn't been made public yet....
(continues)
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antocobb1 said:
Motorola has quoted me that the phone will be released on next week by Verizon. They also said Monday or Tuesday of next week. if you feel this is inaccurate, please call them.
1-866-289-6686
At the prompt press 1 then 5 and ask them for the release for the V710.
Just got off the phone with Moto, said they do not have a release date, expecting it to be released in the next few weeks. 🙂
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jukebox2 said:npitlor said:
Posted to the Hot Sheets...
What does that mean ? Thanks
Click each one of these links in order to see what it's all about (I got several interested people; so I decided to try it):
http://tinyurl.com/7yyg7 »
http://tinyurl.com/4rzb4 »
http://tinyurl.com/5btyz »
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