Motorola V710

I bought my phone on 1/24/2004 and based upon on documentation I feel I am entitled to a refund. I sent in the 1st settlement documentation and asked for a refund, but would like to continue to use Verizon. I am looking to get a check and then acquire a Treo 650 on ebay or some 3rd party company. Since sending in the documentation I have moved. This is also a concern of mine.

Question for everyone.
Has anybody received a refund or credit?
Does anybody know a timeframe when we should receive a refund?
What is the 2nd settlement documentation? I never received anything.
Does anybody have a phone number to receive any further information. I have called verizon customer support and they are clueless.

Thanks,
Bollywood21