Motorola V710

SpecialEd said:
Thanks for the wishes.

Verizon is the worst in Customer service.
I use to weigh the fact that their coverage is superior, but my friend uses Sprint and is is very comperable to Verizon in coverage including, when neccessary, analog.

Thank you thought.

Customer service is not that bad in America, but it is lousy in VERIZON!

OK, people who complain about costumer service being crappy are usually people who demand, demand, and demand for things they either dont deserve or are not eligible for, so when CSRs refuse to bend backwards/give out the farm we're the bad guys.

Are you a Verizon Customer service rep?

I don't and didn't demand anything other than the item I purchased for $300 to be fixed or replaced without incident.

I think you need to understand the situation before you make simple minded accusations like that.

That's excatly why I wrote MOST people, I never said YOU.

Oh and btw. yes I am a CSR but not for VZW.

I recently read an article about how every single cell phone company scored below average for customer service. Verizon actually scored the highest (by just a point or two, as I recall). The problem is that these companies are too large....

Special Ed,
I have read your other posts about VZW. I can appreciate you are unhappy. I offer you try to step back from the issue and look at it fresh. The level of satisfaction vs disappointment with the v710 is completely a function of 2 points: a) what features you use and b) if you received a problematic handset.

Overall, VZW customer service is the best of any cellular company (at least in my experience). Granted, they are having trouble with this phone and I certainly think they could be handling the issue and customers MUCH better. This has been a real pooch-screw in almost every direction for VZW.

Objective eyes would catch the engadget article that posted today announcing the Moto recall of the 220 for earpiece volume an...
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Red,

I don't know if you're a VZW rep, but you sure sound like one. One that actually cares about a customer.
At any rate I understand that phones may, will and do have problems, BUT that coupled with the fact that Verizon intentionally crippled the V710 is absolutely uncalled for.

By crippleing the phone Verizon cut the personal acceptable margin of fault the phone may have with out it being intentionally disfunctioned.

I'm saying that I can accept the fact that the phone has it's innate problems which Moto and VZ are working on.

BUT VERIZON PURPOSLY CRIPPLED THE PHONE'S FEATURES. DON'T YOU UNDERSTAND THAT???

That is not a good thing to do!

We need this feature for business applications, not just a toy and Verizon crip...
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Not A VZW rep. I work from home in rural AZ and have absolutely nothing to do with the cellular industry.

As I said, I understand your frustration. I also mentioned that I strongly disagree with many of VZW managerial policies and decisions. I know VZW chose to cripple the BT. I also know that they try to force GIN. I also know that I can think of at least 100 different (and better) managerial approaches to the v710 issue(s) that VZW is not choosing. My guess is that VZW is approaching the V710 issues (and problems) entirely from the profit point of view. I call it "penny wise and dollar foolish".. They are pissing all over a big chunk of their customer base.

However, none of this changes any of what I mentioned in my last post....
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You are right about 1 or 1000 customers making a difference, but your attitude towards it differs from mine. I started with Airtouch in 96 when 1 or 1000 customers did make a difference and I am 100 percent confident that there will ber a carrier just around the corner that would appreciate the business. Mabe Sprint or AT & T/Cingular.

Through this media and many others Verizon's foolish and greedy decisions now will CERTAINLY hurt them in the future.

I'm not Dead set on leaving Verizon yet, but after my experience in the Burbank, CA stor last week I am strongly considering it.

Crippleing a phone's advanced technology for greed and profit is unexceptable!

I'm dissapointed in Motorola allowing Verizon to do this to their product.

SpecialEd said:
Crippleing a phone's advanced technology for greed and profit is unexceptable!

I'm dissapointed in Motorola allowing Verizon to do this to their product.

I've seen a lot of comments and speculation about the crippled bluetooth. I'm hoping they fix it and don't try to force GIN. If some of the comments out there are true, they will, but I'm going to wait until the firmware update comes out to see what they're really up to.

One thing they need to do, like it or not, is to protect anything they distribute through GIN from copying. Why? Licensing and profit come to mind. If they restrict all audio content and try to keep me from copying my own pics taken with the phone's camera, I'll...
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One thing they need to do, like it or not, is to protect anything they distribute through GIN from copying. Why? Licensing and profit come to mind.

From what I've heard that is exactly why it is crippled. GIN is controlled by an outside company (not VZW), who forced VZW to limit bluetooth to prevent copying apps. It is my hope that VZW is working on a way to restrict copying of gin apps so that bluetooth can be %100 but that may take a while and another BT phone.

Weather or not GIN is controlled by another network, Verzizon is ultimatley responsible for how it works with their customer.

I find it hard to believe that GIN forced poor Verizon to cripple the phones.

SpecialEd said:
Weather or not GIN is controlled by another network, Verzizon is ultimatley responsible for how it works with their customer.

I find it hard to believe that GIN forced poor Verizon to cripple the phones.

I don't use it, but I think GIN works fine.

Fear of lawsuits could very well cause Verizon to have file transfers disabled until all issues can be addressed. Copyright owners, like the people at the RIAA, are quite happy to take legal action to protect what they feel is theirs. Verizon needs to make sure that content provided by GIN is properly licensed and the copyright owner is compensated.

There is also a possible profit motive. The most obvious being that if I download somet...
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NO THEY DON't NEED TO MAKE MONEY ON EVERY DOWNLOAD!!!

When I purchased my digital camera, they don't charge for every picture I want to send to my PC.

I simply hook it up and send it over NO CHARGE and it's a great quality photo.

Verizon wants to make money on every lousy pic takend and sent to the pc.
It's 25 to send and 25 to recieve.


Encrypting the phones should be ILLEGEAL!

You have a reson to complaing!

That is what they did. You can spend a lot more money to buy memory, a memory reader for your PC and than Transfer photo's but that is not how it should be.

Good louck with the smoke signals 🙄 I have the same issue with my v710. I as well as many, had the opportunity to read various posts that clearly stated that the bluetooth function on the v710 would be crippled with Verizon. I guess some people decided to ignore the obvious and purchased the phone anyway. Verizon does have the 15 day return policy as we all know. I guess I as well as others don't understand the logic of buying a phone because of a feature (bluetooth) and then threating to leave what is clearly a superior company because of an opinionated problem that we all knew was going to be there in the first place. Verizon does offer many other phones. If your not happy with your phone, talk to a manager at the local store, voice y...
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I talked to managers.
They were not cooperateve at all.

VERY RUDE!!!

Thanks for the advice.