Motorola Droid
Help? PC won't recognize this Droid! "Insert Disk!"
Hey, I have a customer whose Droid won't connect to his computer, it merely prompts him to "insert disk."
He's been calling technical support for assistance, but VZ directs him to Motorola and then he spends hours on hold before he has to give up and move on with his life.
He is very seriously considering returning the phone over this.
Can we help him? Anyone know a solution?
He's been calling technical support for assistance, but VZ directs him to Motorola and then he spends hours on hold before he has to give up and move on with his life.
He is very seriously considering returning the phone over this.
Can we help him? Anyone know a solution?
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when he connects the device, is he mounting the SD card?
When you connect a device, it will pop up "USB connected" in the notifications. Open the notification window and select the USB notification. it asks you if you want to Mount the SD card, when it does, Select "Mount."
This should work.
Hope it helps.
When you connect a device, it will pop up "USB connected" in the notifications. Open the notification window and select the USB notification. it asks you if you want to Mount the SD card, when it does, Select "Mount."
This should work.
Hope it helps.
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notification window is found at the top of the screen by touching the bar at the top( with the time) and drag downward.Select USB and follow the directions.
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I got this when my computer was trying to get the proper USB drivers, etc. I ended up downloading USB_Driver_4.1.0_32.zip from Motorola's site. After I unzipped that file and ran the driver install, I restarted my computer and it recognized the Droid just fine.
But, yes, once the phone is recognized, then you have to tell the Droid to Mount as described by others here and then the computer will show the Droid as a drive. Remember to "Safely remove ..." from your computer before unplugging USB cable.
But, yes, once the phone is recognized, then you have to tell the Droid to Mount as described by others here and then the computer will show the Droid as a drive. Remember to "Safely remove ..." from your computer before unplugging USB cable.
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