Got one right before Christmas for the wife. Her first smartphone and was hesitant to activate it. It sat around home on the dock and was always connected to my home wireless network. 10 days into our 14 days to try it we activated the phone. 3g internet access no problem, wireless access fail. Told by VZ problem with the internals. Makes no sense but I let them send another one. Same problem, would not go to the internet even though it said it was connected to my network. VZ got HTC technical on the phone and there have been similar reports to mine. I was asked to send back to factory. No thanks, sent back to Amazon and gave up on the model.