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To Data or Not to Data

by dunes20    Feb 15, 2010, 9:29 PM

A few things that most people that look at this new data plan "requirement" don't seem to realize, is why this actualy came about. There are several things happening that brought this on and maybe even more than I realize. To start, lets look at the phones. We can now connect to the world wide web, update our favorite social networks, search restraunts, nightlife, business reviews, news, etc.. through even most of the basic phones. Simply we can just do a ton more with our phones than any of us ever imagined. Now with a phone such as the env3 there are so many shortcuts online and integrated apps that consume data. The volume of pissed off customers with $1.99 per megabyte charges with bills ranging any where from a few bucks to those horrible $500 dollar extra charges. now a company has to have a certain leiniancy and will "take care" of this billing issue or consume this cost. this requires paying employees to answer phone calls to also involve supervisors( the expensive employees) to authorize these credits. If they are unable to do so they now have someone who complains to all their freinds and potential customers of these ridiculous rates and terrible customer service. So to me, personally, as both a rep for one of these companies and a business owner, that since we cannot control how someone will use these phones we can control the volume of angry customers getting these overages by allowing them to get these devices, but with a data package. These companies have determined which ones "require" data packages by these enraged phone calls. Yes I understand that it seems like they are punishing all of us based off what may seem to only be a handful of irresponsible cell phone users. Unfortunatley it isn't only a handful it is most of the country and if it wasn't such a desire for people to use all or most of their phones features we would still have bricks with numbers and speakers. Simply we have chosen this path for enriched multimedia/ multifunctioning phones by what the vast majority of consumers want/need this day and age. Luckily their is still a handful of devices you can get that do not "require" this plan. Like it or not, technology is changing around us everyday, and eventually the basic phone WILL be obsolete. Eh?

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