Shop Talk
Do I look like I can read Chinese?
Customer comes in.
Small Chinese girl.
Has a Blackberry Curve.
It has Wifi by the way.
... she also has her laptop PC with her...
She wants to use the Blackberry as a modem connected to her laptop via a USB cable. Not to mention the fact that the laptop already has a Wireless network card in it. 🤨
And so here I am, she wants me to configure her laptop to use the Blackberry as a modem... and her laptop is in 100% chinese language 😳
She said she called T-Mobile earlier and they told her it could be done,but I'm guessing they didn't mention "HOW" to do it?
So I tell her, why can't you just use your laptop's wifi rather than using the blackberry?
So she says "I'll just go to the other T-Mobile store" (which is a coup...
(continues)
Small Chinese girl.
Has a Blackberry Curve.
It has Wifi by the way.
... she also has her laptop PC with her...
She wants to use the Blackberry as a modem connected to her laptop via a USB cable. Not to mention the fact that the laptop already has a Wireless network card in it. 🤨
And so here I am, she wants me to configure her laptop to use the Blackberry as a modem... and her laptop is in 100% chinese language 😳
She said she called T-Mobile earlier and they told her it could be done,but I'm guessing they didn't mention "HOW" to do it?
So I tell her, why can't you just use your laptop's wifi rather than using the blackberry?
So she says "I'll just go to the other T-Mobile store" (which is a coup...
(continues)
...
lol 🤣 How Dare You not know how to read Chinese!!! I wonder if the other store was able to help her.
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I would have told her i have to reformat her hard drive and reinstall windows, oh and that she would have to provide the windows serial code...
Or alternatively she could see if she could find a store in Chinatown part of town (assuming you have one)
Or alternatively she could see if she could find a store in Chinatown part of town (assuming you have one)
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So I tell her, why can't you just use your laptop's wifi rather than using the blackberry?
Perhaps she wants to have Internet access in an area that does not have a WiFi hotspot readily available?
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All blackberries can do it. It's a feature add for at&t... T-mobile...not so sure..
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Tmobile you just need to have the data package for the phone and you can tether it. No extra features needed.
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So what's the problem.. Follow the instructions... Tell her what she needs to do step by step...CUSTOMER SERVICE deed of the day DONE!
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The problem was that her computer was in chinese and wanted him to do it. He can't read chinese so he can't help her.
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That would work but from what he made it sound like she is like 90% of customers who have no business using technology. 🤣 Let alone be able to follow simple instructions to set it up herself.
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