Top message: J.D. Powers Report by Legion125
Replying to: Re: J.D. Powers Report by caelirose
Well, it's also a matter of how poeple feel about thier service. If you hate your service your not gonna rate it too well are you? And Sprint is already losing a lot of customers due to poor service. So while Qwest has the same network they also happen to be number one in customer service on JD powers where as sprint is number 7......
But the issue here is the NETWORK. If these surveys conducted by JD Power were truly accurate, they would take into account the differences in customer service experiences of both companies, and the fact that both companies use the same network, but they don't.
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