Sorry Cingular T-Mobile Dominates according to JD Power
Everyone go to JDPower.com right now. New rankings are out for call quality. T-mobile is the best in 3 regions, and Verizon leads in others or is a close second. Cingular on the other hand is dead last in almost every region behind T-mobile, Verizon, Sprint, Quest and even Nextel!
You might also be fasinated with the other categories:
1. Wireless Service Satisfaction - T-mobile dominates in EVERY SINGLE REGION.
2. Customer Care - T-mobile dominates everyone.
3. Retail Sales Perfomance - T-mobile dominates along with verizon.
Sorry for the bad news, but for all of you that always bash on T-mobiles coverage problems, here ya go.
You might also be fasinated with the other categories:
1. Wireless Service Satisfaction - T-mobile dominates in EVERY SINGLE REGION.
2. Customer Care - T-mobile dominates everyone.
3. Retail Sales Perfomance - T-mobile dominates along with verizon.
Sorry for the bad news, but for all of you that always bash on T-mobiles coverage problems, here ya go.
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i honestly dont know how. i'm starting to think JDPOWERS is becoming overated like CONSUMER REPORTS. every NEXTEL, and most of the T-MOBILE people i' talk to sound like patchy robots while speaking to them.
but hey, congats to em all 😎
but hey, congats to em all 😎
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doesn't t-mobile roam on cingular's towers anyway?
all my friends that have t-mobile only have it for the unlimited text (which they can't even use when off t-mobile's network.. which is pretty often), and they hate their service. i'm glad i'm rid of it.
but in any case, congratulations to them for the good review. 😉
all my friends that have t-mobile only have it for the unlimited text (which they can't even use when off t-mobile's network.. which is pretty often), and they hate their service. i'm glad i'm rid of it.
but in any case, congratulations to them for the good review. 😉
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JD Power also says that Hyundai makes great cars but they finish dead last in reliability reports as well as the worst in resale value. Take it for what it is worth to you 🙂
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While its off topic, really? Show me a link to Hyundai being worst in reliability.
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troll your ass back to the tmobile forums. i dont care what jd powers says, out of 6 interactions with tmobile customer care i would classify 5 a disaster.
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also, JD Power is a survey where they ask a few thousand people how they like their service, quality, etc. No field test was done to validate those claims. When you work with such a small sample of such a large group of users, results can change like you change your underwear (hopefully thats daily after a shower). Look for the drive tests where calls are being made and truly tested. Not based on the opinion of a small few. The funny thing is that it showed Cingular last in the southwest region. LOL. This is their best region and home to their best network. Lets do the field tests, and then come back to gloat but we all know that when that happens, TMo is dead last.
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actually i own a verizon lg-vx9800 for your info. pathetic, is if what i said was false but it is true.
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all i'm saying is that cingular knows they haven't had happy customers in while...let the little guys who care have their glory
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a false glory? and cingy has had happy customers. their churn is the lowest that it has ever been. but they do have a lot to work on and customer service is where they should start next.
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I'm happy. Happier than I was with Verizon. Happier than I was with Sprint.
Let's start a count.
That's one.
Let's start a count.
That's one.
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not a cingy fan. have had their service as well as workd for cingular before, now I have tmo. my wife has sprint and I gotta tell ya with all the reception problems she has with her phone in the dallas ft.worth area I deal with tmobile screwing up my account instead of switching to sprint.
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Is it possible that the Southwest is where they have the most customers, so that due to their poor customer service, they have the most complaints here (something along those lines)? I live in the Southwest, and have lived in the Northwest. The service is great, Customer Service is lacking.
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Good comeback guys. "JD Power isnt accurate" Nice way to accept the truth.
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there is no truth. it is a survey of a couple thousand people. we want field tests! anybody can say whatever they want but back it up with in the field data. test calls and things of that nature. you obviously did not read my rebuttal post to you. jd power and associates rated a damn hyundai sonata higher than a honda accord. thats funny b/c the honda is more reliable and has a higher resale value than that car. nobody cares about a survey. we want field tests to sally jo or billy bobs opinion. see consumer reports "accurate" data please.
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The hyundai analogy is somewhat invalid because of the extensiveness of the testing. What i mean by that is that T-mobile is dominating in many categories in many regions. The logic behind this is that the larger the sample or the more you test something, the more accurate your testing becomes. Hyundai didnt dominate everyting. T-mobile did
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ok, if tmobile is soooo awesome and dominating everything, why is their subscriber growth so slow? i do buy a lot of my services based on word of mouth. i have yet to have somebody refer me to tmobile for service. i'll hear people talk about verizon or cingular, occasionally nextel.
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SprintBGN said:
actually, hyundai is a step from mitsu and mazda these days
What? Ok, that's it. You've lost all credibility.
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i was going to say that to him, but, i was in the middle of making a sale and debating with someone smarter.
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🤣 sure they have diversified their offerings of models and give a big warranty but the facts remain that they are not reliable cars and their resale value is at the bottom of the pile. But amazingly it scored higher than the Honda Accord, the benchmark of its class
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subscriber growth so slow? They had their best year yet!
"T-Mobile USA Inc. added 1.4 million customers in the fourth quarter, which ended Dec. 31, and 4.4 million for the year. At the end of December, the unit had 21.7 million customers, up 25 percent from 17.3 million the year before."
"The nation's fourth-largest carrier, T-Mobile USA, added 4.4 million subscribers in 2005, a record for the carrier, for a total of 21.7 million. That was a 25-percent annual increase in subscribers. "
"Cingular surprised many by adding 1.8 million subscribers (some analysts forecast 1 million) to finish with 54.1 million."
t-mobile = 1.4 last quarter
cingular = 1.8 last quarter.
http://www.infoworld.com/article/06/01/26/74816_HNtm ... »...
(continues)
"T-Mobile USA Inc. added 1.4 million customers in the fourth quarter, which ended Dec. 31, and 4.4 million for the year. At the end of December, the unit had 21.7 million customers, up 25 percent from 17.3 million the year before."
"The nation's fourth-largest carrier, T-Mobile USA, added 4.4 million subscribers in 2005, a record for the carrier, for a total of 21.7 million. That was a 25-percent annual increase in subscribers. "
"Cingular surprised many by adding 1.8 million subscribers (some analysts forecast 1 million) to finish with 54.1 million."
t-mobile = 1.4 last quarter
cingular = 1.8 last quarter.
http://www.infoworld.com/article/06/01/26/74816_HNtm ... »...
(continues)
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However, if you compare T-Mobile's yearly growth to that of Sprint-Nextel, Verizon, and Cingular, it is rather slow in comparison.
Not bashing T-Mobile though. They are certainly are flourishing company.
Not bashing T-Mobile though. They are certainly are flourishing company.
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I think it's interesting that everyone boasts about numbers...total subscribers and whatnot. T-Mobile did almost their numbers in the past 3-5 years...where as Sprint/Nextel and Cingular doubled their numbers by buying other companies....neat
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I beg to differ, it does mean something. apparently you dont understand the concept of word of mouth.
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imcoolerthanyou said:
The hyundai analogy is somewhat invalid because of the extensiveness of the testing. What i mean by that is that T-mobile is dominating in many categories in many regions. The logic behind this is that the larger the sample or the more you test something, the more accurate your testing becomes. Hyundai didnt dominate everyting. T-mobile did
Maybe this is why T-Mo has one of the highest churn rates in the industry
note: Take into cosideration that the have HALF the amount the user we have. Hmmmm
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dude, as someone who has an enclipse turbo....that thing breaks on me every five minutes...meanwhile, my mom's snota keeps racking up the miles with out issue...i used to feel the same way hoondeye...but their actually not all that bad...will i buy one? no... i'll stick to my eclipse and rx-7...
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Maybe this is why T-Mo has one of the highest churn rates in the industry
note: Take into cosideration that the have HALF the amount the user we have. Hmmmm
T-Mobile's Churnrate includes their prepaid service, whereas no one else does...they operate them as separate companies
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DP556 said:Maybe this is why T-Mo has one of the highest churn rates in the industry
note: Take into cosideration that the have HALF the amount the user we have. Hmmmm
T-Mobile's Churnrate includes their prepaid service, whereas no one else does...they operate them as separate companies
Cingular reports their church with prepaid subs included. Check the normalized quarterly statement buddy. 😉
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Figures don't lie, but liars can figure. 🙄
Figures don't lie. Of course figures don't lie; math involves perfect logic. However this little phrase often reminds me to look twice at any statistical data that is shoved in front of my nose as "proof" of something. You see, statistical data can be gathered in any number of mischevious ways in order to slant the outcome. For instance:
Survey Guy Zero: Would you rather live near a forest filled with rodents and insects, or a new shopping center?
Survey Guy One: Would you rather preserve a natural habitat, or live near a dirty strip mall?
Both of these people will probably show up at the zoning board meeting with statistical data that strongly supports their point of view.
But...
(continues)
Figures don't lie. Of course figures don't lie; math involves perfect logic. However this little phrase often reminds me to look twice at any statistical data that is shoved in front of my nose as "proof" of something. You see, statistical data can be gathered in any number of mischevious ways in order to slant the outcome. For instance:
Survey Guy Zero: Would you rather live near a forest filled with rodents and insects, or a new shopping center?
Survey Guy One: Would you rather preserve a natural habitat, or live near a dirty strip mall?
Both of these people will probably show up at the zoning board meeting with statistical data that strongly supports their point of view.
But...
(continues)
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"Figures don't lie", but you can twist and turn numbers. It's relatively easy to see, if you know what you're looking for. If you watched a commercial for www.freecreditreport.com Do they ever actually tell you that the credit report is free? No. Just because something seems great, doesn't mean they are. Just because T-Mo's "customer ratings" are great, doesn't mean that all customers like T-Mo. They could have been asking employees of T-Mo for all we know, it doesn't state anywhere.
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That's ok. I'll keep handing customers my CINGULAR phone when they are calling their house for questions and their CRAPPY T-MOBILE phone loses service before they enter the door.
Sorry, but these nice generalized tests that take place nationwide mean very little to me, especially when VZW was winning and they didn't work here either.
Sorry, but these nice generalized tests that take place nationwide mean very little to me, especially when VZW was winning and they didn't work here either.
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I'm sure it was an honest mistake, but you are in the Cingular forum, not T-Mobile.
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I have never trolled only looking for info. And when I request it you guys get upset and call me a troll. Please find one thread where I ever said cingy sucks or vzw is better or anything along those lines
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Where in that post did I say cingy sucks or that anyone should switch I just sataed facts nothing I said implied trolling actually I said cingy does have the largest all digital network in that thread please reread and then explain how that was a troll post.
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Tex, why is that that when I ask you for links or info the best you can do is say stop hating or internal email and then call me a troll.
Several things I have said to show that I'm just generally interested not trolling
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
And once again I challenge you to find a link where I made any type of troll remark and not something that proves I'm interested or just stating facts. The post you made regarding this i can cut and copy a million just like that you have said but never would consider this trolling. Please either back up your statements or STFU
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »...
(continues)
Several things I have said to show that I'm just generally interested not trolling
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
And once again I challenge you to find a link where I made any type of troll remark and not something that proves I'm interested or just stating facts. The post you made regarding this i can cut and copy a million just like that you have said but never would consider this trolling. Please either back up your statements or STFU
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »...
(continues)
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T-Mobile has their devoted base of fanboys. But they also have high churn. They advertise that they are the low price leader, and yet their ARPU and average minutes of use are the same as the rest of the industry which means their minutes cost the same as the rest of the industry.
Coverage is an issue, especially the quality of coverage. You can be in the middle of a metro and have worse coverage than anyone else.
If your network and billing system are reliable then you shouldn't need to call customer service much at all.
Their data is dog slow. My EVDO phone would run circles around it as would my EDGE phone.
T-Mobile will have a hard time upgrading to 3g not to mention 4g.
Sorry, but I think JD Power and Associates got this on...
(continues)
Coverage is an issue, especially the quality of coverage. You can be in the middle of a metro and have worse coverage than anyone else.
If your network and billing system are reliable then you shouldn't need to call customer service much at all.
Their data is dog slow. My EVDO phone would run circles around it as would my EDGE phone.
T-Mobile will have a hard time upgrading to 3g not to mention 4g.
Sorry, but I think JD Power and Associates got this on...
(continues)
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Depends on the class of EDGE. UMTS is awesome the voice and data support at the same time is great. This survey was based on customer's opinion not on any real research. Based on a few customer's opinions on wireless providers. All customers and carriers should understand the value of the opinion poll. I have had some customers tell me Sprint is evil Verizon is linked to Bin Laden. whatever
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CS2006 said:
They advertise that they are the low price leader, and yet their ARPU and average minutes of use are the same as the rest of the industry which means their minutes cost the same as the rest of the industry.
No, this just means that people are willing to spend the same amount on a plan at T-Mobile as they would with Cingular or Verizon. $49 is $49. It's just that $49 at T-Mobile gets you a lot more minutes than it does at Cingular or Verizon.
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I haven't bothered to read all the responses on here as there's too many and probably mostly pointless but I have one point.
JD Powers consistantly ranked AT&T Wireless #1 and look where they are.
JD Powers consistantly ranked AT&T Wireless #1 and look where they are.
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at&t wireless will be back and probably ranked back at number one after their advertising dollars start flowing back into JD powers
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mamosley said:
at&t wireless will be back and probably ranked back at number one after their advertising dollars start flowing back into JD powers
Of that i have no doubt, i mean sometime next year, pending approval everybody that was cingular or "formerly" attws will all be the new att.good thing i never through all my suff with like the hat and shirts with the logos from work.
Loojs like it was good to keep that stuff around
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yeah, but that stuff has the old logos. 😈 funny thing when I left the company I 86'd the orange crap and kept the blue stuff.
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i still have all my old logo nextel stuff and the new pindrop stuff as well
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KrazyJoe said:
I haven't bothered to read all the responses on here as there's too many and probably mostly pointless but I have one point.
JD Powers consistantly ranked AT&T Wireless #1 and look where they are.
You nailed it. JD Powers is one of the biggest jokes in the industry in my opinion. I bet these people think JD Powers did a study or a test, too.
Nope... it's a poll. Yeah those incredibly "accurate" things that are 100% reliable.
🙄
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the reference link is here
http://consumercenter.jdpower.com/cc/rd/cc/telecom/r ... »
try to keep as neutral as possible
no comment given
http://consumercenter.jdpower.com/cc/rd/cc/telecom/r ... »
try to keep as neutral as possible
no comment given
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att would've been rank number one because they used to give the whole house away if a customer complained enough
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This is a customer opinion poll. That means T-Mobile customers like T-mobile better than Cingular Customers like Cingular and so on. At the end of the day what matters most is that your customers are happy, and for T-mobile it looks like they are.
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I would say that is true, but I read somwhere else on the forums...T-Mobile or Verizon areas..that T-Mobile also has the larget turnover.
What that means in my view is that more ppl swith to T-Mobile or switch from T-Mobile more often than any other carrier.
So it may be the oppinions of brand new T-Mobile customers making these ratings...Those that haven't seen a reason to drop the great rates yet.
Especially since I also read that about the same number of ppl swtching to is switching back to other carriers. For the better coverage apparently. The only thing that would explain such a low customer base with such high turnover.
What that means in my view is that more ppl swith to T-Mobile or switch from T-Mobile more often than any other carrier.
So it may be the oppinions of brand new T-Mobile customers making these ratings...Those that haven't seen a reason to drop the great rates yet.
Especially since I also read that about the same number of ppl swtching to is switching back to other carriers. For the better coverage apparently. The only thing that would explain such a low customer base with such high turnover.
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that's tru though, i know there arent that many happy campers here at sprint 😳
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Ahhh, nobody's happy... Knowing the business, I guess, leaves me humble. I've had Sprint for a while, every customer service rep I've ever talked to has been nice even though I've been put through weird billing problems. Maybe it's time to start campaigning for:
"HEY! I've been a Sprint or T-Mo customer for three months, I've paid my bill on time, where's my free sh*t?"
"HEY! I've been a Sprint or T-Mo customer for three months, I've paid my bill on time, where's my free sh*t?"
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once the merger issues are straightened out the billing errors as everyone will be on the same system
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wow what a sweet new post, "this doesn't sound like raising the bar," all you goofballs should check it out
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*pfft* JD Power... Sounds like the name of a cheesy 80's wrestler... who elected them phone god anyway? Can i produce stats saying cingular is better and give it my equally meaningless "JD RAWNER" award?
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*smiles* and again..let me say..based on oppinion and last year's usage.
not to mention i was called by cr two months after setting up new service...and havent been called again.
Cingular didnt actually have ATT's towers running their service till LATE last year.
not to mention i was called by cr two months after setting up new service...and havent been called again.
Cingular didnt actually have ATT's towers running their service till LATE last year.
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Found this nice little Gem in the Copywright info to JD Powers
"J.D. Power and Associates shall not be liable for any damages incurred by or arising as a result of reliance upon the Information. J.D. POWER AND ASSOCIATES AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION OR THE RESULTS TO BE OBTAINED FROM THE USE THEREOF, AND HEREBY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND WARRANTIES AS TO ACCURACY, COMPLETENESS, OR ADEQUACY OF INFORMATION."
They state on the main page of the site "Consumer-Based"
Copyright - http://consumercenter.jdpower.com/cc/rd/cc/gl obal/content/copyright.asp
Main Page - http://www.jdpower.com/index.asp
"J.D. Power and Associates shall not be liable for any damages incurred by or arising as a result of reliance upon the Information. J.D. POWER AND ASSOCIATES AND ITS LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION OR THE RESULTS TO BE OBTAINED FROM THE USE THEREOF, AND HEREBY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND WARRANTIES AS TO ACCURACY, COMPLETENESS, OR ADEQUACY OF INFORMATION."
They state on the main page of the site "Consumer-Based"
Copyright - http://consumercenter.jdpower.com/cc/rd/cc/gl obal/content/copyright.asp
Main Page - http://www.jdpower.com/index.asp
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I laugh at all of your trying to say your company is better, NO! mine is better...etc... back and forth, don't your hands ever get tired? When your typing/reading don't you realize how stupid this is? EVERY (yes EVERY) carrier is going to have unhappy/happy customers. OMG! yes it's true, now while you guys keep typing back and forth, i'm going to go pop some popcorn cause i'm bored at work.
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🤣 Its funny to see how many people hate on each and every carrier in the US. Cingular obviously can't please everyone and neither can any other carrier, they all just want to make money and really don't care if you love their service or not because if one person leaves another 3 will activate new lines. So if really go by reviews based on a limited research spectrum good for you but ask people on your own to make a good decision not puppets of the industry who get paid to say what the company wants them too.
By the way, I have T-Mobile and I love the service never had an issue plus the customer service is great.
By the way, I have T-Mobile and I love the service never had an issue plus the customer service is great.
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exactly dev. people are getting their panties all tied up. OMG DEV!!!! you have tmobile your going to hell 🤣
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I know, but they havent screwed me yet but when they do I'll think about switching like everyone else does.
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Well, if one of those markets where they rated T-mobile ahead of Cingular is Dallas, they're full of @#$!. I Keep a work Blackberry on T-mobile in one pocket and my personal SMT5600 on Cingular in the another. The SMT5600 almost never loses a signal and the Blackberry regularly does.
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So the premise to your argument against a prominant market research firm is based on one personal experience. The flaw with this is your sample size. Lets do the math here, your sample....one. Their sample....thousands. Your analysis...invalid....theres....valid. Think before you speak.
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Big deal,
T-Mobile also leads in arrogance (wrested from Verizon) dropped calls, blocked calls, network noise, etc.
According to Telephia they have the lowest rated network. Of course you are popular when you give everything away. It shows what you think it's worth.
Yes we dog the coverage issues. With a lack of credible coverage a wireless carrier is useless. T-Mobile is doing little to correct the coverage issues.
We'll give you your dues for customer service, good job. Now step up to the plate and offer 3G like a real tier 1 carrier. Alltel is ahead of you in that arena.
The inability to offer innovative services will kill you especially when you are the only GSM carrier left in America because everyone else has moved on.
T-Mobile also leads in arrogance (wrested from Verizon) dropped calls, blocked calls, network noise, etc.
According to Telephia they have the lowest rated network. Of course you are popular when you give everything away. It shows what you think it's worth.
Yes we dog the coverage issues. With a lack of credible coverage a wireless carrier is useless. T-Mobile is doing little to correct the coverage issues.
We'll give you your dues for customer service, good job. Now step up to the plate and offer 3G like a real tier 1 carrier. Alltel is ahead of you in that arena.
The inability to offer innovative services will kill you especially when you are the only GSM carrier left in America because everyone else has moved on.
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First read all the posts on Telephia. They have an interestng association with Cingular...thats so coincidental. Second you stated that "T-mobile is doing little to correct the coverage issues." Again incorrect, T-mobile expanded their network by over 50% in 2005 alone. That would be a lot to correct coverage issues. Please don't respond to any more posts until you know what you are talking about.
Thank you
Thank you
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you seem to be a disrespectful little punk with no life, please get a life and never post again. thank you
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Thats fine but please also include how my statements are incorrect.
Thank you
Thank you
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I have know desire to participate in this debate, but if you continue to call ppl morons and continue posting in a rude way soon noone will converse with you at all.
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Just for the record, if you notice who initiated this post, it was me. So actually people will continue to converse with me because I state facts in a way that lends to further discussion. If you have no desire to participate in this debate, please do us all a favor and don't. I however, do chose to participate hence the post.
Thank you,
Thank you,
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imcoolerthanyou said:
Just for the record, if you notice who initiated this post, it was me. So actually people will continue to converse with me because I state facts in a way that lends to further discussion. If you have no desire to participate in this debate, please do us all a favor and don't. I however, do chose to participate hence the post.
Thank you,
Just for the record, opinion polls are not fact. So where were the facts that you stated?
Sorry, I'm just being cute again.
🙄
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imcoolerthanyou said:
...you stated that "T-mobile is doing little to correct the coverage issues." Again incorrect, T-mobile expanded their network by over 50% in 2005 alone.
Well when native coverage is as small as T-Mobile's to begin with...50% is not much to brag about.
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😕 Nice try. The whole point of this post is that T-Mobile, both in customer service and in coverage, is better than Cingular. Just randomly making fun of coverage is no help to this forum, please read previous posts before trying to be cute while saying something stupid.
Thank you
Thank you
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Coervage wise NO. Customer service yes. It is impossible for tmobile to be better than cingular coverage wise because cingulars network is larger plain and simple. As for call quality that is definitely possible in certain areas. Who cares what JD, Telephia, Or consumers reports say. Find the best wireless company that suits your needs and stop listening to everyone elses opinion. Also if your network works great for you, sure go ahead and tell people you are pleased with your wireless company, but do go and bash on ppl for having one service or another. It's Completely childish.
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Honestly, who do you think you are?
You've now demonstrated that you are an arrogant fool to three people, and you are obviously alone with your beliefs here.
Please get a reality check before trying to speak again.
Thanks. 😳
You've now demonstrated that you are an arrogant fool to three people, and you are obviously alone with your beliefs here.
Please get a reality check before trying to speak again.
Thanks. 😳
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Better coverage? T-Mobile bounces off Cingular towers alot, specially down south.
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