FCC Complaint Data
The following is excerpted from an article on page 9 of the July 2005 Consumer Reports. Yes, July 2005 - It arrived in my mailbox on June 2nd.
"Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.
The graph below shows total complaints per million customers for every wireless carrier that had more than 1 million customers at the end of 2004. It also br ...
(continues)
"Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.
The graph below shows total complaints per million customers for every wireless carrier that had more than 1 million customers at the end of 2004. It also br ...
(continues)
...
Sorry, I should have mentioned that the next-to-last paragraph of the original post was not in the print version of the magazine. Rather, it was in the online consumerreports.org (subscription only) version.
...
yah but the thing is that att/cingular is going to have to most complaints because customers think that anything they want they should be able to have and when they find out that they have to change there rate plans they dont care to hear explanation or realise that hey different network means different plans i mean it is jsut no compatible digital and gsm i dont even take that FCC complaints thing to heart becasue it is coming from customers that really dont know any better
...
I still think Cingular would have been better off being GSM from the start. It would have caused a lot less headaches for customers.
...
Attws created its own monster by giving away the farm every call. Credits were handed out like candy. Once Cingular took over...nomore credits for stupid people......no more customers claming misinformation EVERY month...thus pissing cust off, that they can no longer get away with billing murder.... Not that Attws was a perfect carrier, with perfect reception etc....... but ALOT of cust would fish for a rep that would credit errors at the cust fault.
...
why does this keep showing up? it was first posted on here in February ! And i am tired of explaining it. Att does not exist anymore thats where half of those complaints came from when they were operating as ATT not cingular different company different policies ! The only thing that comes out of posting this crap is flame wars . But i doubt anyone will even argue about it now because its been done since that article came out!
...
How did information from a July edition of Consumer Reports make it on the boards here in February.
I'm interested to hear this explanation.
I'm interested to hear this explanation.
...
well that information was for 2004 correct? and do you think its just now being published ? no consumer reports has just posted it in their publication .It has been out for 5 months or longer
...
The Article origionaly apeared in March of 05
Here's the link,
http://www.consumerreports.org/main/detailv4.jsp?Web ... »
Here's the link to one of the origional threads:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
You're a little slow on the uptake.
Here's the link,
http://www.consumerreports.org/main/detailv4.jsp?Web ... »
Here's the link to one of the origional threads:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
You're a little slow on the uptake.
...
It's a brand new, never previously posted, article based upon information very recently released by the Federal Communications Commission under the Freedom Of Information Act.
...
THE BOX,
Since you are apparently in denial, you should be more aware of the law that was used to recently secure the FCC information being discussed here. The FOIA is for the benefit of all citizens of the United States. Read here:
http://www.fcc.gov/foia/ »
Since you are apparently in denial, you should be more aware of the law that was used to recently secure the FCC information being discussed here. The FOIA is for the benefit of all citizens of the United States. Read here:
http://www.fcc.gov/foia/ »
...
wrong about what you guys said that it was justed printed and isaid tha tit was old so i found it from 3 months ago so whot is in denial??????????????????????????????????????? ?????????????????????
...
and another thing that is a public document!!!!!!!!!!!so why the link ???? I want to hear your explnation
...
THE BOX is correct troll; this article was posted by another jerk named nextel18 (I hope this doesn't draw his attention too)back in February. Been there done that can we move on, or hadn't you noticed CINGULAR keeps on adding the suckas; er customers 😈
...
The following is excerpted from an article on page 9 of the July 2005 Consumer Reports. Yes, July 2005 - It arrived in my mailbox on June 2nd.
Denial aint a river in egypt!
...
🙄 My point youngling is differnt dates same article. And you felt the need to post this article again because?
...
😡 Yeah this is the same article that lame nextel18 kept posting. And someone thinks they are doing somethin original by posting it again.
...
i know i keep trying to tell these guys that and f38urry keeps tring to take it to different places trying to twist it
...
These guys are obviously of the same mold and trying to start a flame war.
...
Haha - call it what you want.
If the information in that article appears in the new edition of Consumer Reports - based on new information obtained through the FOIA - then I cannot possibly understand how you or anyone else can dispute it. Regardless if a similiar article was posted in the past.
Of course, some of us aren't capable of logical thought - so that may explain a part of it.
If the information in that article appears in the new edition of Consumer Reports - based on new information obtained through the FOIA - then I cannot possibly understand how you or anyone else can dispute it. Regardless if a similiar article was posted in the past.
Of course, some of us aren't capable of logical thought - so that may explain a part of it.
...
similar? read the article you posted and read the one i did THEY ARE WORD FOR WORD ALIKE get over it , and go back to what ever forum you crawled out from under
...
Okay, to all involved here, it seems as though some can't get past the "new data" that's been made available. Okay, so there's new data that's been made available...which says the exact same thing that has been said before. Maybe it's the same article, maybe not...point being, this is old hat. Let's move on.
...
THIS WAS MARCH 1 MONTH AFTER IT CAME OUT i COPIED IT OUT OF CONSUMER REPORTS ONLINE MARCH ADDITION
March 2005
Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.
The graph below shows total complaints per million customers for every wireless carrier that had more than 1 million customers at the end of 2004. It also breaks out complaints related to ...
(continues)
March 2005
Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.
The graph below shows total complaints per million customers for every wireless carrier that had more than 1 million customers at the end of 2004. It also breaks out complaints related to ...
(continues)
...
THE BOX:
The March 2005 Consumer Reports article that you just posted clearly stated: "The FCC accepts complaints but does not routinely publicize complaints by carrier.
As you can read in the July 2005 issue's article, the new article is based upon the only recently released FCC data secured via FIOA.
Please read the words.
The March 2005 Consumer Reports article that you just posted clearly stated: "The FCC accepts complaints but does not routinely publicize complaints by carrier.
- Consumers Union filed a Freedom of Information Act request to obtain them
As you can read in the July 2005 issue's article, the new article is based upon the only recently released FCC data secured via FIOA.
Please read the words.
...
THE BOX:
Sorry, my last post printed incorrectly, here's the clearer text.
The March 2005 Consumer Reports article that you just posted clearly stated: "The FCC accepts complaints but does not routinely publicize complaints by carrier. Consumers Union filed a Freedom of Information Act request to obtain them."
As you can read in the July 2005 issue's article, the new article is based upon the only recently released FCC data secured via FOIA.
Please read the words.
Sorry, my last post printed incorrectly, here's the clearer text.
The March 2005 Consumer Reports article that you just posted clearly stated: "The FCC accepts complaints but does not routinely publicize complaints by carrier. Consumers Union filed a Freedom of Information Act request to obtain them."
As you can read in the July 2005 issue's article, the new article is based upon the only recently released FCC data secured via FOIA.
Please read the words.
...
NO NO NO quit trying to twist it and read both articles hey are exactly the same word for word ! you and captain said that it was just posted in consumer reports and that it was not posted before i proved you both wrong ! and I'm not putting anymore time in to this post . I don't care what you fcc page says it was a simple argument weather or not the article was new or not ! well its not new information as i said in my first post so accept it and get over it and quit trying to take it in different directions
...
As you can read in the July 2005 issue's article, the new article is based upon the only recently released FCC data secured via FOIA.
What do you not understand about that statement?
Regardless if the articles sound the same or exact copies, the information and data is current and very much applicable to today's evaluation of Cingular service.
How you are unable to understand that, is beyond me.
What do you not understand about that statement?
Regardless if the articles sound the same or exact copies, the information and data is current and very much applicable to today's evaluation of Cingular service.
How you are unable to understand that, is beyond me.
...
ive had enough of you you refuse to admit that i proved you wrong like you asked me to do so im going to be the better man and stop replying to you
...
f38urry said:...
The following is excerpted from an article on page 9 of the July 2005 Consumer Reports. Yes, July 2005 - It arrived in my mailbox on June 2nd.
"Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.
The graph below shows total complaints per million customers for every wireless carrier that had more than 1 million custom
(continues)
...
THE BOX said:
100% correct
😉
We may not be perfect, but we're trying. That's why "We're raising the bar..."
...
Haha.
So valid information is not worth scrutiny if a rival company publishes such information in a truthful manner obtained through the FOIA?
DRINK THAT KOOL AID!
So valid information is not worth scrutiny if a rival company publishes such information in a truthful manner obtained through the FOIA?
DRINK THAT KOOL AID!
...
Interesting read. I will have to keep an eye out for the report to read it myself.
I think it is safe to say that some of the responders in this thread are in denial.
I do not care if the article has been posted 100 billion times. If the information in it is current and relevant then I will use it.
This information appears to be current and relevant.
I think it is safe to say that some of the responders in this thread are in denial.
I do not care if the article has been posted 100 billion times. If the information in it is current and relevant then I will use it.
This information appears to be current and relevant.
...
all i said was it is from feb or march he said not true i proved other wise that all i said . I don't deny that it is anything revelent or not
...
My question is don't you have something better to do then re-hash old Cingular vs. Verizon arguments? Wait, you already answered that for me... 🙄
...
I'd really like to know what Cingular is doing wrong and where. I mean, I've had one problem with Cingular in the past which got resolved promptly, not 100% to my liking but it's better than nothing and the other problem is my fluctuating service in my home which nobody seems to be able to explain, and I didnt really expect anyone too.
But past that my service is excellent, I cant say I have any outward complaints with billing or customer service. Ive though there were billing errors several times on my bill but I'd call customer care and the CSR would explain it to me in detail and no more problem. Are these problems Cingular is having tied to certain areas or markets?
I also think its idiotic how in the article it says to look to...
(continues)
But past that my service is excellent, I cant say I have any outward complaints with billing or customer service. Ive though there were billing errors several times on my bill but I'd call customer care and the CSR would explain it to me in detail and no more problem. Are these problems Cingular is having tied to certain areas or markets?
I also think its idiotic how in the article it says to look to...
(continues)
...
Aww 🤭 Dont thank me, thank Cingular! If it wasnt for them I wouldnt have made that post.
Also, earlier I failed to mention is WHAT are these complaints about? Judging from alot of stories on here from employees of Cingular and other carriers, I could honestly see alot of these complaints being, "My free phone broke, I want another one for free, oh no? Then im reporting you!"..... "I went over my minutes, I should be reimbursed because ive been a faithful customer for a very long time!" (3 months or maybe even longer)..... "I lost signal in my garage thats 10 feet under ground, what the hell!! Im reporting you!"...... "I lost signal! this technology should be perfect by now, im reporting you!".... "Im an idiot and cant read my ...
(continues)
Also, earlier I failed to mention is WHAT are these complaints about? Judging from alot of stories on here from employees of Cingular and other carriers, I could honestly see alot of these complaints being, "My free phone broke, I want another one for free, oh no? Then im reporting you!"..... "I went over my minutes, I should be reimbursed because ive been a faithful customer for a very long time!" (3 months or maybe even longer)..... "I lost signal in my garage thats 10 feet under ground, what the hell!! Im reporting you!"...... "I lost signal! this technology should be perfect by now, im reporting you!".... "Im an idiot and cant read my ...
(continues)
...
Exactly! How could you not be! To think otherwise would be complete and utter insanity! 😳
Anyways, how ya doing today??? 😎
Anyways, how ya doing today??? 😎
...
YAY but that's 6 minutes too long in my opinion 🤣
Im doing great as usual! Although I should be sleeping since I have to be up for work in 4.5 hours, but I cant sleep! 😕
But hey if you're ever bored and have nothing to do you can check out my photo blog @ akaszuba.textamerica.com
Im doing great as usual! Although I should be sleeping since I have to be up for work in 4.5 hours, but I cant sleep! 😕
But hey if you're ever bored and have nothing to do you can check out my photo blog @ akaszuba.textamerica.com
...
Interesting you mention your phone of choice being a Sony Ericson when they receive the lowest rating of all the other brands you mention.
If nothing else is apparent - this is - we all have different needs and likes.
If nothing else is apparent - this is - we all have different needs and likes.
...
They may have the lowest ratings, but with me they're number 1. I've tried different brands such a Samsung, Motorola, etc.. Nothing appealed to me or worked for me as well as Sony Ericsson has.
What other people rate something as doesnt matter to me, its MY personal experience with it is what matters. Thanks for your input though!
What other people rate something as doesnt matter to me, its MY personal experience with it is what matters. Thanks for your input though!
...
If you can't make a call, what are you going to do with the bluetooth headset or the teather to your laptop?
If there were somehow a phone that could be 100% guaranteed to always make and recieve calls it could be a a brown square with no display and I'd buy it.
If you want something to function well, buy the real thing.
If there were somehow a phone that could be 100% guaranteed to always make and recieve calls it could be a a brown square with no display and I'd buy it.
If you want something to function well, buy the real thing.
...
Is being a moron a good enough reason to report a user to the Moderator? If so, we should all report captainplooky and f38urry. The report is NOT NEW. All your little quote about the FOIA is that CONSUMER REPORTS RECENTLY RECEIVED THE DATA. It does not make it new just because they recently got it. Idiot!
Secondly, have any of you actually checked ou the data? Cingy/ATT may have the highest number of TOTAL complaints but no company has more than 25 complaints per million users for service. That's pretty damn good for our industry. I am sick of Consumer Reports sh!tting on our industry because of lack of service. Their own little report shows that we are doing well by our customers (and that's all carriers). Also, most of the companies lis...
(continues)
Secondly, have any of you actually checked ou the data? Cingy/ATT may have the highest number of TOTAL complaints but no company has more than 25 complaints per million users for service. That's pretty damn good for our industry. I am sick of Consumer Reports sh!tting on our industry because of lack of service. Their own little report shows that we are doing well by our customers (and that's all carriers). Also, most of the companies lis...
(continues)
...
Certain posters, who are in denial, have posted incorrectly that the lead post in this topic is old. It is completely new, and discusses FCC data that has only recently become available.
The original February 2004 Consumer Reports article was a compilation of experiences of 39,000 cellular users who were also CR subscribers.
Since THE BOX has ranted about the words in both articles being identical, I've posted the bulk of the February article below. You should read the whole report on pages 18 through 20 of the February issue for yourself in your local library.
If any reader here can read both the following material and the lead post above, and claim that they are word-for-word the same, I have a bridge in Brooklyn to sell you. H...
(continues)
The original February 2004 Consumer Reports article was a compilation of experiences of 39,000 cellular users who were also CR subscribers.
Since THE BOX has ranted about the words in both articles being identical, I've posted the bulk of the February article below. You should read the whole report on pages 18 through 20 of the February issue for yourself in your local library.
If any reader here can read both the following material and the lead post above, and claim that they are word-for-word the same, I have a bridge in Brooklyn to sell you. H...
(continues)
...
lordravean05:
You were wrong before and still will not admit it. There are two distinct and different CR reports. Here are your disproven remarks:
by lordrevan05 Today, 11:08 AM
Yeah this is the same article that lame nextel18 kept posting. And someone thinks they are doing somethin original by posting it again.
by lordrevan05 Today, 12:03 PM
THE BOX is correct troll; this article was posted by another jerk named nextel18 (I hope this doesn't draw his attention too)back in February. Been there done that can we move on, or hadn't you noticed CINGULAR keeps on adding the suckas; er customers
by lordrevan05 Today, 12:21 PM
My point youngling is differnt dates same article. And you felt the need to post this article a...
(continues)
You were wrong before and still will not admit it. There are two distinct and different CR reports. Here are your disproven remarks:
by lordrevan05 Today, 11:08 AM
Yeah this is the same article that lame nextel18 kept posting. And someone thinks they are doing somethin original by posting it again.
by lordrevan05 Today, 12:03 PM
THE BOX is correct troll; this article was posted by another jerk named nextel18 (I hope this doesn't draw his attention too)back in February. Been there done that can we move on, or hadn't you noticed CINGULAR keeps on adding the suckas; er customers
by lordrevan05 Today, 12:21 PM
My point youngling is differnt dates same article. And you felt the need to post this article a...
(continues)
...
🙄 What exactly have you proven. You expect us to believe that TWO separate reports that say exactly the same thing mind you came out 3 to 4 months apart? The two reports even say the same thing. I went back to the thread that nextel18 posted and lo and behold the same damn thing! I have no love for CINGULAR (GOD DO I HATE IT)but even I will admit no carrier is perfect and this report reflects mostly on pre merger AT&T and these need a calculus degree to figure out bills.
...
lordrevan05 said:
🙄 What exactly have you proven. You expect us to believe that TWO separate reports that say exactly the same thing mind you came out 3 to 4 months apart? The two reports even say the same thing. I went back to the thread that nextel18 posted and lo and behold the same damn thing! I have no love for CINGULAR (GOD DO I HATE IT)but even I will admit no carrier is perfect and this report reflects mostly on pre merger AT&T and these need a calculus degree to figure out bills.
lordrevan05:
All that I expect that you have the courtesy to do is to READ the two reports. I've posted both here today. You state that "TWO separate reports that say exactly the same thing". THEY...
(continues)
...
ok well i guess I've been drug in this again ! Listen what you originally posted is what we are talking about not what you just threw in here 7 hours after the fact you put in the same article that nextel 18 did the same part of the article that what were arguing here pal not the 5 paragraphs that you scrambled to throw in here to keep yourself from looking like a fool !
...
THE BOX:
You’ve proven yourself incorrect time and again on this subject and still will not admit it. There are two distinct and different CR reports. Here are your disproven remarks from early Saturday, June 4 accompanied by my comments:
by THE BOX Today, 9:09 AM
why does this keep showing up? it was first posted on here in February ! And i am tired of explaining it. Att does not exist anymore thats where half of those complaints came from when they were operating as ATT not cingular different company different policies ! The only thing that comes out of posting this crap is flame wars . But i doubt anyone will even argue about it now because its been done since that article came out!
(My comment: The article doesn’t ...
(continues)
You’ve proven yourself incorrect time and again on this subject and still will not admit it. There are two distinct and different CR reports. Here are your disproven remarks from early Saturday, June 4 accompanied by my comments:
by THE BOX Today, 9:09 AM
why does this keep showing up? it was first posted on here in February ! And i am tired of explaining it. Att does not exist anymore thats where half of those complaints came from when they were operating as ATT not cingular different company different policies ! The only thing that comes out of posting this crap is flame wars . But i doubt anyone will even argue about it now because its been done since that article came out!
(My comment: The article doesn’t ...
(continues)
...
OK HERE IT IS SHOWING YOU WORD FOR WORD WHAT YOU POSTED YESTERDAY AND WHAT WAS POSTED IN MARCH OF THIS YEAR ! WORD FOR WORD ALIKE
by f38urry Yesterday, 12:01 AM
The following is excerpted from an article on page 9 of the July 2005 Consumer Reports. Yes, July 2005 - It arrived in my mailbox on June 2nd.
"Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two year...
(continues)
by f38urry Yesterday, 12:01 AM
The following is excerpted from an article on page 9 of the July 2005 Consumer Reports. Yes, July 2005 - It arrived in my mailbox on June 2nd.
"Cell-phone complaints: A sorry picture for Cingular/AT&T
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two year...
(continues)
...
I am not in denial I think no one at cingular is in denial at all. I do think the merger was going to be real tough on on customer satisfaction scores.
...
This is like So 2 months ago.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
So no it's NOT new information
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
So no it's NOT new information
...
Interesting.
It's not new information - but it is derived from new statistical information derived from the FCC.
So my question is this - when and if another article similiar to this is printed - say in another couple of months - and that article demonstrates the same level of complaints and is based on new statistics - will that be old information too since it is allready apparent that Cingular has massive complaints?
It's not new information - but it is derived from new statistical information derived from the FCC.
The February article is a private survey of 39,000 CU subscribers opinions of their service providers.
The July article is about the FCC complaint statistics that are now on the public record due to CU's FOIA request.
So my question is this - when and if another article similiar to this is printed - say in another couple of months - and that article demonstrates the same level of complaints and is based on new statistics - will that be old information too since it is allready apparent that Cingular has massive complaints?
...
ill go ahead and give you my last post of the evening as im going to the movies ! it is not similar they reprinted the article the number are the exact same so same article different date !
...
Oh please stop this thread! There are much more interesting things to discuss in this much detail!
...
Let's think about this people. Customers have every right to complain. It's part of being a customer. And we can't fault customers for thier ignorance. Also customers are going to complain when they are ignorant of something. I am not at all surprised by the complaint level. Customers don't understand why they are now subject to Cingular policies and procedures when they are used to P&P from AT&T. Customers don't understand why they can't do what they want to do, they just don't like that they can't. The fact of the matter is that the customers don't understand that there is a huge logistical mess associated with a merger so when they aren't allowed to do what they want because it just isn't possible they complain. Add that to the s...
(continues)
(continues)
...
f38urry said:
Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission (FCC) show that Cingular and AT&T, which combined last year to form the nation's largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running. "
This is old news. Months old. See, it's all about 2004?
PhoneScoop had an article posted about the 2004 complaint data:
https://www.phonescoop.com/news/item.php?n=1152 »
There was at least one thread about it that same day:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
It does say 'recent' - but '...
(continues)
...
