AT&T overtakes Verizon in JD Powers
WASHINGTON (MarketWatch) -- Wireless-phone customers say their problems are being fixed more quickly and they give the highest marks once again to T-Mobile USA Inc., according to a study by noted consumer-research firm J.D. Power & Associates.
J.D. Power said 81% of the 10,500 wireless subscribers contacted for its twice-a-year survey reported their problems were "resolved in a timely manner," up from 75% in 2004. Customers reported fewer dropped calls or loss of coverage.
The survey suggests the mobile industry is enjoying greater success at keeping subscribers loyal. In an increasingly saturated U.S. market, carriers have spent more money to improve customer service in anticipation of a slowdown in subscriber growth.
'The big news is ...
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J.D. Power said 81% of the 10,500 wireless subscribers contacted for its twice-a-year survey reported their problems were "resolved in a timely manner," up from 75% in 2004. Customers reported fewer dropped calls or loss of coverage.
The survey suggests the mobile industry is enjoying greater success at keeping subscribers loyal. In an increasingly saturated U.S. market, carriers have spent more money to improve customer service in anticipation of a slowdown in subscriber growth.
'The big news is ...
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that was the most meaningless thing I have ever read. that stated nothing to support this title. Thanks for making me think one day AT&T might EVER be anything near Verizon....that was worth the laughs.
Keep supporting the worst customer service and the worst sales reps in the industry, with your super hot I Phone that is about as big as my dvd player on dial up speeds LMAO.
VZW ftw
Keep supporting the worst customer service and the worst sales reps in the industry, with your super hot I Phone that is about as big as my dvd player on dial up speeds LMAO.
VZW ftw
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Wow this is surprising, but is good news! AT&T must of paid off JD Powers more than VW did haha jk...
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Oh, you silly.
Number one, the survey was ONLY about Customer Care, aka CS. You don't seem to remember the Call Quality JD Power survey only four months ago, where Verizon clobbered EVERYBODY, including ATT/Cingular, who they beat in every national region, six for six.
In fact, ATT/Cingular managed to come in dead last in three out of the six regions. Woooeee, high-fives all around:
http://www.jdpower.com/press-releases/pressrelease.a » ... »
Number two, T-Mobile is the only one who gets bragging rights in the Customer Service survey... ATT was ranking 'Average', as was Verizon's and Alltel's. Check it out:
http://www.jdpower.com/telecom/ratings/wireless/cust » ... »
Three balls = Average. But you can brag on Sprint I guess...
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Number one, the survey was ONLY about Customer Care, aka CS. You don't seem to remember the Call Quality JD Power survey only four months ago, where Verizon clobbered EVERYBODY, including ATT/Cingular, who they beat in every national region, six for six.
In fact, ATT/Cingular managed to come in dead last in three out of the six regions. Woooeee, high-fives all around:
http://www.jdpower.com/press-releases/pressrelease.a » ... »
Number two, T-Mobile is the only one who gets bragging rights in the Customer Service survey... ATT was ranking 'Average', as was Verizon's and Alltel's. Check it out:
http://www.jdpower.com/telecom/ratings/wireless/cust » ... »
Three balls = Average. But you can brag on Sprint I guess...
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I think Verizon is doing as well as ever. I think surveys covering 10,000 people in selected regions are bogus.
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its not hating. While CS is important call quality and network is far more important. And as I see no one in att wants to talk about that part of the survey. I think surveys are worthless but you brought it up!
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i did not bring it up. but as long as we are number 1 in the u.s its all good.
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you arent number 1 in the us tho sorry
VZW has more actual customers you guys just have better MVNO's while we are stuck with AMP'd
VZW has more actual customers you guys just have better MVNO's while we are stuck with AMP'd
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who gives a crap who is number one. Do you all get paid more since your number 1? Are you plans cheaper because of it? Do you get better service since it? I think no to all of them. SO WHO CARES??? One answer is You get worse with more people on one network at times.
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really honestly, who gives a sh*t who is number 1? Its just good to see us improving on certain metrics in our business. Dont start arguments because you feel the need to bring vw into the equation bc you feel they are the best. we know our competitors, so keep the information to yourself.
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You mean JD Powers isn't always right.... I thought polling a miniscule percentage of undoubtedly biased consumers about their perceptions of service is an excellent way to determine who has the best service!
Heck, we should just do away with presidential elections and have JD Powers do a survey on 10,000 people asking who would be the best president and appoint them, couldn't do any worse!
Heck, we should just do away with presidential elections and have JD Powers do a survey on 10,000 people asking who would be the best president and appoint them, couldn't do any worse!
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🤣
Even when they pick AT&T over Verizon I still think their surveys are a load.
Even when they pick AT&T over Verizon I still think their surveys are a load.
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So System, did you get mixed up and post as Midnight by accident? Why use two names...not enough VZW fan boys out there anymore?
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I was going to leave that one alone myself. But since you jumped him I will let out a laugh now.
Some people's children. 🤣
Some people's children. 🤣
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texaswireless said:
I was going to leave that one alone myself. But since you jumped him I will let out a laugh now.
Some people's children. 🤣
Sigh:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Shouldn't assume like that, Texy. 'Cuz when you assume, you make an ass out of u and me.
Well, in this case, just you, actually. 😉
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Glad you got your little online Soap Opera episode all worked out. It is nice when an explanation is that readily available.
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Its even nicer when people don't jump to incorrect and derogatory conclusions just because they disagree with someone. 🤣
Chill, Tex. If I wanted to post something contradicting you in the ATT forum, I wouldn't have had a prob doin' it under my own name. I'm sure you know that about me by now.
Chill, Tex. If I wanted to post something contradicting you in the ATT forum, I wouldn't have had a prob doin' it under my own name. I'm sure you know that about me by now.
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RUFF1415 said:
So System, did you get mixed up and post as Midnight by accident? Why use two names...not enough VZW fan boys out there anymore?
🤣 🤣 🤣
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the_eraser said:RUFF1415 said:
So System, did you get mixed up and post as Midnight by accident? Why use two names...not enough VZW fan boys out there anymore?
🤣 🤣 🤣
Actually, you can check out the original post on the VZW forum here:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Apparently Midnight saw fit to cut-copy-paste my original VZW forum post onto the ATT forum. Why, I don't know... guess he thought it was better than any rebuttal he could come up with. You'd have to ask him.
Regardless, I'd have to say I'll never be as big a VZW fanboi as Tex, RUFF, and Eraser are ATT fanbois. That's one competition I'll never win. ...
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PS- Note also that the original VZW forum post was not signed '-SystemShock'. The ATT forum post is.
So Midnite was apparently trying to attribute the post to me, instead of being a total plagarist. Very courteous, though he still didn't ask me before he used it.
On the plus side, I'm so articulate, I'm quotable. 🙂
So Midnite was apparently trying to attribute the post to me, instead of being a total plagarist. Very courteous, though he still didn't ask me before he used it.
On the plus side, I'm so articulate, I'm quotable. 🙂
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System you're a character alright. How am I suh a fanboy of AT&T? I'm rarely ever on these forums anymore for you to possibly generalize and come to the conclusion.
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Dude, anyone can click on your name and check out your last coupla dozen posts. It ain't magic. 🤣
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Yeah, and a short dozen posts back was over a month ago. What a hardcore fanboy I am!
All the way back to the first of your 40 archived posts and it was only two days ago. And all gung-ho Big Red, too...go figure!
Now come again? I'm the big fanboy here, right?
All the way back to the first of your 40 archived posts and it was only two days ago. And all gung-ho Big Red, too...go figure!
Now come again? I'm the big fanboy here, right?
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And that is only when using this particular screenname haha.
This guy is hilarious. Countless times I have said Verizon is a great company yet I am an AT&T fanboy. Funny how this little website dominates this dudes life.
This guy is hilarious. Countless times I have said Verizon is a great company yet I am an AT&T fanboy. Funny how this little website dominates this dudes life.
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Texy, you're such a sad little guy. You'll hate me 'til the end of time, all 'cuz I've dared to disagree with you a few times. 🤣
Get a grip, get over it. You'll be happier in the end.
Now, you can try to berate me some more if you like. I may respond, which would be very thrilling for you, I know. Or I may not, on account of not caring very much. Haven't decided yet.
Get a grip, get over it. You'll be happier in the end.
Now, you can try to berate me some more if you like. I may respond, which would be very thrilling for you, I know. Or I may not, on account of not caring very much. Haven't decided yet.
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RUFF1415 said:
Yeah, and a short dozen posts back was over a month ago. What a hardcore fanboy I am!
All the way back to the first of your 40 archived posts and it was only two days ago. And all gung-ho Big Red, too...go figure!
Now come again? I'm the big fanboy here, right?
I'm flattered that you checked out all my posts. Really, I am. 🙂
But yeah, compared to me, you're a fanboi. For all your checking, you apparently missed a few, like this one:
Personally, I Hope Verizon Loses the Quarter -=-=-
by SystemShock Jul 19, 2007, 11:46 AM
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Now, dig me up some posts where you criticize ATT near as much as I criticize...
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