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Top message:  CDMA or GSM, HELP! by CRCinOklnd   Nov 29, 2003, 1:31 AM

Replying to:  Re: CDMA or GSM, HELP! by CRCinOklnd   Nov 30, 2003, 2:49 AM

Re: CDMA or GSM, HELP!

by oakie    Dec 2, 2003, 1:56 AM

Verizon CDMA worked out great for me in the Southeast, but up here in the northwest, their service has been horrible, with dead spots everywhere. My home happens to be right in the middle of a deadspot, and I live along I-5 in a highly incorporated area... and i didnt get enough reception to receive a call.

I switched to T-Mobile just to test out GSM coverage, as I had heard about its spottiness, but remained hopeful as i dont use a hardline phone, and be damned to ever get one. I was pleasantly surprised as I get perfect reception everywhere I go. Granted, it doesn't work when i'm skiing at Crystal Mountain, but from my work to home and all points in between, i have never dropped a call.

this is also considering both phones were equivalent... i used a motorola T720 for both services, just one in CDMA and the other in GSM. sound quality on CDMA was by far superior, but GSM sounded much better than expected, nowhere near the Nextel walkie talkie type of quality the CDMA blowhards told me to expect.

it doesnt hurt to try it out. check out a GSM provider, and make sure to return the phone within 14 days if you're not satisfied for a full refund. deal with a corporate store so you get your refund back quickly and efficiently if you're not satisfied with their service.

as for customer service (which is very important to me after a deal with Dell tech support), i was very surprised with the professionalism and care of T-Mo's reps. every other provider i had (i've had them all) had substandard service reps, who either knew nothing of what they were doing, failed to simply get someone for me who did know, or altogether were rude with the attitude of "we know you wont cancel your contract". Verizon, while i had them, extended my contract without my authorization and even when i made no changes to my plan or account. they started hiring more and more non-english speaking customer support, and refused to honor the 1 year warranty on my POS T720, which the ringer failed to operate, and ear piece volume was substandard. false charges (they charged me to change to a local number after moving) and false roaming charges (no roaming on the nationwide network) were also stuck to me.

just a bit of insight into my change. glad to hear you didnt suffer from the nightmares i've dealt with while with Verizon.

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