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Replying to:  Extended warranty vs Insurance by Matt_a   Jul 15, 2013, 9:53 AM

Re: Extended warranty vs Insurance

by Below.Me    Jul 15, 2013, 5:36 PM

Some of the info is correct and some is wrong.

When a customer comes into my store with a iPhone that is having charging issues there are signs we look for. First we look at the charging port and are if there is any signs of corrosion or damage to the ports. There is a liquid damage indicator under the charging port too. It should be white. If there is any green corrosion or the indicator is red, there is a damaged device fee. The fee maxes out at $300.

There is also a liquid damage indicator i the headphone jack. If there is no corrosion but either indicator is tripped there is an automatic $150 fee on an iPhone.

Also if an iPhone is full submerged water tends to collect in the camera lens so check that.

Physical cracks and damage is easy to spot. Any physical damage to the device will result in a $300 charge if you submit a warranty claim.

There is no process to get your phone back if it is damaged and you will be charged.

The extended warranty is good for all the other stuff. We replace phones all the time with buttons that are not working or cameras stopped working, backlights going out etc... Just from normal wear and tear.

If there is any chance the phone got wet take it to a corporate store and have them look at it.

Worse case scenario you have insurance and will just have to eat the 169.

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